Arbatax Park Resort Telis4.0 out of 5.0
Recent guest reviews
Me and my family came here in September for a week thinking we would be blown away by a beautiful resort. Unfortunately the pictures on the site are far more beautiful then the resort. The resort is set behind talk gates and then steep roads to the bottom where the reception area and accommodation was. Staff are very friendly and always willing to help however this could not be said for the bar staff in the pool bar who took ages to give me a bottle of water. We had booked half board and it was horrible. The breakfast was not great at all, the eggs were always cold and we only ate dinner once at the restaurant allocated to half board as the food was not nice at all. Very dirty restaurant and staff were not polite at all. We are at another restaurant on site which was amazing and staff were lovely. Not sure how you can run two two types of restaurants in the same complex but so different. Lovely, beaches and town we would definitely return to Sardinia but never to this place.
There are a lot of very negative reviews of this resort and I was feeling a bit uneasy. On arrival we were welcomed by the wonderful Barbara,who spoke very good English and was very helpful and caring throughout our visit.Well done Barbara. Some reviews have tried to compare this with Caribbean,if you want the Caribbean then don’t come as it’s typically Italian. Most hotels I’ve visited in Italy are a little bit old fashioned and the rooms are usually on the functional side,but this is part of the charm of Italy.The rooms are decorated in Sardinian style,rugs on the wall,stone cold floors,wooden cupboards. I found all the staff to be helpful and friendly,all spoke enough English to understand me. The beach is a bit small but there was more than enough beds to go round,the sea is crystal clear and full of fish. The grounds are hilly but there is a bus that runs every 20 mins around the resort,and lots of staff stopped to offer us a lift if they saw us walking. The all inclusive bar did a variety of drinks,my wife drinks Martini and Brandy which is included.Several different types of coffee and juices.English Tea with milk,staff very friendly. I enjoyed the food in the restaurant,lots of pasta dishes,nice soups,cheeses,fresh fruit,burgers,roast beef,chicken,rabbit,chips,burgers,what’s not to like. So all in all a nice typical Italian resort
An Autumn break. Arbatax report is a strange mix of a place. On a striking headland it has five hotels, three as one complex in the southern part of the park. Telis is OK with the individual "cottage" rooms of Cottage and Dune around it. BUT, why, given that it is one ownership and inter-related, do they insist on restricting guests to very limited choices of restaurant and bar - if you stay in Telis on its all-inclusive tariff, and spend the day on the "beach" you can't use the beach bars as part of all-inclusive but have to pay for drinks, yet the hotel boasts about its beaches as an integral part of Telis. The cleanliness of the tiled paths and terraces (including the restaurant area) leave a tad to be desire, and aren't monitored to clear slip hazards, especially from falling fruit - we experienced and observed guests slipping on figs and the remnants still being there days later. The food was generally varied and good, with lots of fish. The reception staff were helpful and the reception manageress was energetic and personable and responsive, but the communications with guests about the hotel and events was not great in our experience. The overall park is interesting although the description of "wildlife" is, perhaps, adventurous - a lot of paddocks of donkeys and horses, but also an enclosure of wild boar and mountain sheep and goats and, in the centre, a spa! The first "resort hotel" where I've been asked to pay for refreshing Beach towels! It's OK but could be better - Arbatax could learn from its competitor resort hotels in the Med, Egypt and Caribbean on all-inclusive I think.
Horrible undercooked pasta, stale bread, noisy crowded dark dining room, people fighting over food, appalling choice of fresh salads and veg, cheap tough meat, dead wasps in the the milk, All inclusive is not including any good food or drink. No cocktails, no fruit juice, mixers watery from the mixer dispenser. DO NOT GO HERE
I'm currently on the 3rd day of a 5 day half board stay here. The surroundings and the nature is beautiful. The rooms are fine. It's a big resort and nestled in nature. The food is TERRIBLE. Regret paying extra for the dinner or even the breakfast. Today, spoke to the Park Manager, Barbara who was contrite and agreed that food was very basic. Here is what it is: - Breakfast is three breads, 2 cheeses, 3 cereals, scrambled eggs (cold), poor bacon and one salami. I won't mention the cooked ham, it was horrible. And cakes, 4-5 kinds. No cut up fruits. No fresh or packaged juices (only areated juice drinks). Oh they also had burnt croissants. Everyday. Dark brown or black. And they feel it is fine to serve it. - they provide forks and no bowls with the cereal. I asked if it wouldn't be a good idea to provide spoons (placed at the diagonally opposite end of the room from the cereal and milk and yoghurt) next to the cereal instead of forks and they agreed it would be. Let's see what happens tomorrow morning. - Dinner is some salads which was not bad. Two pastas of questionable quality and one or two meats also of not of a good standard. - I pointed out a huge fly sitting on the pasta. The server mixed the whole pasta with the fly in it! He said it will be changed but as soon as I turned around he served another customer. Maybe it had been changed. On the balance, I can't say for sure. - bottled water is part of the package and to be picked up at the restaurant. Yet EVERYTIME it is a big discussion (me in English and staff in Italian) on why I can't take the cold water served from the cooler and why I want bottled water at room temperature to take to my room. Every time. - Almost none of the restaurant staff speak anything but Italian. - Don't bother with the wine which is part of the package. Both the red and white (served from a dispenser next to the beer) are the same temperature as the beer. - Three unheated pools. - Ducks in the swimming pool. Very cute. Questionable in terms of hygiene (but happy to be corrected and told it is fine if that's the case). Am I recommending this place? No. Unless you don't really care about the food. But there is no kitchen with the rooms. We asked for a kettle on the first day. We were promised it next morning. We are on the third morning. No kettle. I think I'm going somewhere else next time. Pity, it looked good in the pictures and some people gave it really good reviews. If the food was better I probably would've given it a better review.
As Sardinia being the last stop of our European vacation, we were extremely disappointed, disgraced with the entire resort in general. This is rundown resort that hasn't been taken care for in awhile,its antiquated and lifeless. If you've experienced all inclusive resorts in the Caribbean, I warn you DO NOT COME TO THIS ONE!! ... the staff was friendly and tried their best to make us feel comfortable, the only down side is that most of them didn't speak much English at all. The rooms were clean, a bit small and very very antiquated. The pools were clean, beaches were clean but very small , you're better off takin the Taxi boat at €5 a head to head to a much sandier and spacious beach. Now.... to the most disappointing and frustrating part of this "resort"... The food was a horrible, breakfast was the same everyday, soggy eggs, cheese and ham uncovered so there bugs all over it , breads and pastries were disgusting , and worst of all they served canned fruit for the yogurt bar.... Dinner was a little bit better but not much better they didn't have much variety and it seemed like they used the same vegetable ingredients for just about every dish. Didn't really served any meats at all either of sea food for that matter . Food was very frustrating specially when there's children involved. If you wanted to go to the a restaurant or bat is was very over priced for the quality. All in all this place was a disappointment, we wanted to leave by the first night, I don't recommend staying there an entire week. This place def put a damper on our European vacation... very sad .
Buyer beware. Wasps at breakfast, rats at dinner, rat fecies on terrace, terrible customer service, uncomfortable beds, not "all inclusive", cold pools, cold spa at extra costs, poor communication, staff come first the customer second, busy restaurants, no all inclusive at bars on beach, no air con on bus, noisy air con in rooms, luxury price = 2 star resort. Costs extra to get to sandy beaches. Do not book with Secret Escapes nor Sadutar Holidays. This is poorly managed, poor quality of staff, could be so much better.
After recently visiting the Telis Hotel. We ventured to the only all inclusive bar . Be warned ,there is a scam going on here ! We purchased a Gordon's Gin/Tonic (not all inclusive). & a beer €11 . The receipt stated 2 items €7 & €4. Made no sense when a Gordon's Gin was €5 and Beer part of the all inclusive package. We let it go until the next night This time 1 Prosecco €4.00 not all inclusive ) & 1 Beer . Charged €8.00 .When challenged the barman said he would write on the receipt as a credit for the next drink . As departing next morning . Not acceptable.He walked away returned and threw a €5.00 note on the bar ! Yet they don't handle cash? only chip cards . Of course reception "could not help with this matter ".
We have just arrived at Hotel Telis. We were ignored on arrival and then sent to the wrong hotel. Then were kept waiting for an hour for someone to take us to our room. We were hungry and tired after a long day traveling as it was then 4pm. They said we couldn't get anything as part of our inclusive package as this didn't start until the evening at 7.30pm. Nothing was open other than some very basic bar food. We had an expensive pizza slice each. We went eventually got our room. We went down to the beach and tried to get a drink but they said it was not part of our inclusive package. We found the one and only bar that does inclusive drinks only to find they don't include cocktails just limited spirits with a mixer. The white wine is awful for a country that has amazing wines. The beer on the other hand is very good. Just about to try the food. It is now 6-45pm and very hungry.
What a complete and utter disappointment. Having travelled independently for 40 years this ranks amongst the worst. And sadly not cheap. In fact very expensive. Almost £1,000 per person for supposed all inclusive. The first and last time we book through Secret Escapes who in the fine print let you know it is Sardatur Holidays. After we booked sadly I checked trip advisor which are generally a good review web site. Make sure you review before you book. Reading the reviews I tried to cancel and change the holiday to no avail. Unless I was prepared to change my dates and pay another several hundred pounds more for half board! A 1970's tired resort grubby and run down! Probably 2 star for decor and room quality The only good aspect was having booked and read the reviews I emailed and spoke to Secret Escapes and Sardatur Holidays. Having had no luck spoke to the Arbatax Tellis direct and sent email exchanges pleading for a better room based on our initial room choice and thankfully was given one a liittle larger with a sea view. On arrival check in was a little chaotic but not too bad based on others experiences. We had paid for all inclusive....sorry this does not come close to all inclusive and our other past Caribbean experiences! What they mean; is all inclusive at one bar ONLY for local beer and local red and white wine (awful) and other local spirits ( brandy and whiskey) A gin and tonic costing €11 with other select local spirits and disgusting cocktails. Everything decent you pay additional for. Even water still and sparkling is €2 a bottle. All the other bars you have to pay for. Rip Off! Coffees and sandwiches you pay for and any named spirits! As for the food; our first night it rained and we arrived in the only restaurant that is all inclusive and I have never experienced anything like it. No where to sit no cutlery pushing and shoving with best choices running out. Horrible! We decided to arrive our 2nd night at the restaurant at 730am when it opened and this was much better although it soon filled up so would definitely recommend this. The food quality is actually not bad and some of the dishes very tasty. It's just the way people go about getting their food. No respect and a fight for all. Cannot believe the way some people and cultures behave. As if there is not enough god to go around. Ridiculous and frankly Rude! The beaches are small and crowded unless you don't mind laying very close to other people. We do recommend the 5€ per person rib boat ride to the sandy beach Lido di Orri Worth foregoing lunch to have a chair to lie on and a sandy more spaced out beach with easy water entry So we are 2 days in and 5 to go and will see if it improves. It has to! One thing for sure we will not be booking through Secret Escapes or Sardatur and will never do a package again. Independent and Airbnb the way to go; much better quality and much better value. Or try Travel Zoo where we have had much better success both for quality and value
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located in Arbatax, Arbatax Park Resort Telis is within a mile (2 km) of sights such as San Gemiliano Tower and Port of Arbatax. This 380-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 8 restaurants. Also near this Tortoli hotel are San Gemiliano Beach and Orri Beach.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. There are multiple options for onsite dining with 8 restaurants, including Telis Central Restaurant , which specializes in international cuisine and serves breakfast, lunch, and dinner, and Pizzeria with its pool views. Entertain your taste buds with a beverage at the bar/lounge or 3 coffee shops/cafés.
All of Arbatax Park Resort Telis's 380 rooms are recently renovated and have an array of amenities, including minibars, safes, and phones. For entertainment, guests can enjoy digital TV. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also included.
Guests of Arbatax Park Resort Telis have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for EUR 80 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this spa hotel include a health club, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 1740 reviews