Itaca Hotel Jerez4.0 out of 5.0
Recent guest reviews
Unless this is the last option in Jerez do not stay here! We stayed here for 6 long nights (unfortunately) and from day one it was not good! We understood there is no parking here but the receptionist could not have been more UNhelpful if he tried. No help with our extensive and heavy luggage so as I went to park the car some 200 metres away, the receptionist happily watched my wife struggle with the luggage. (No other guests were checking in etc. and he was not alone!) We get to the room and the first thing you notice is the cigarette smell. It is everywhere throughout the hotel! We look at the tv channel list (image provided) and no english language channels are available even though they are offered! OK, how about a cup of tea or coffee? Nope, no kettle in the room. Off I go to reception only to be told no kettles are available but they can supply a pot of boiling water on a tray to take up to the room yourself! OK let's just move on and have a shower... I notice a cover missing from one of the fittings, poor maintenance but no big deal. Tried the massage jets and one of them flies off! I screwed it back on. Let's just try the shower head. Nope, was so loose it was pointing straight down. Again I could fix this but what is housekeeping checking? Sleep time... Oh the block out curtains have been removed! Tracks and fittings are there, just no curtains! Once asleep kept being woken by guest next door... I could hear him snoring through the very thin walls!! Paint on roof peeling, a/c vents very dirty, bin should be in the bin, furniture and fittings in very poor condition, only 5 coat hangers in wardrobe, cushions from bed similarly should be put in the trash, dust on almost every surface, unacceptable amount of mould in the shower, bathroom extraction fan does not work (reported to reception, not fixed)... This list could go on... Dear GM. This room should be put out of order once we check out! Perhaps even come and inspect this room (210) for yourself! My wife and I were both management for Starwood hotels for many years and do not deal out harsh reviews like this for no reason. This quality and service will impact your hotels bottom line. I highly doubt you will ever get any of our business again on our yearly trips around Spain.
I stayed at the Itaca for one month and would recommend this hotel. The location is superb, The reception is wecolming and all staff are very knowledgable and helpful. The breakfast room is fantastic, with great service and with a wide range of food. The restaurant food is good and again very helpful.
Firstly, they refused to honour the terms of the agreement with "Wonderbox" that included dinner. Obviously business for them has improved and they unilaterally decided to change the conditions of their offer - even though the Wonderbox offer is supposedly valid to March 2019. We would advise travellers not to waste money on a Wonderbox deal as there seems to be no guarantee of adherence to terms (other hotels would not even allow a booking even though they featured in the brochure). Secondly, to add insult to injury, they tried to fob us off with a room that was barely 2 star and it was only following vociferous complaint that they moved us to a junior suite (still not 4 star but it at least had adequate light and ventilation). Even in this room, the heater cover was coming away from the wall and could easily have fallen and caused injury. There was only a sheet on the bed and on requesting a duvet, we were told that it was in the cupboard. This turned out to be two single duvets that we had to use on a kingsize bed with no covers. The shower control was loose and came off in my hand! (My husband was able to re-attach it.). The lounge area of the suite was unusable as the only working light was a small reading lamp. There were no English TV channels and we had to wait till the following day for the technician to "fix" the issue - we then had only CNN and Bloomberg in English! The only positives were the location and a reasonable breakfast. Do not the photos fool you - this is a dismal hotel with questionable standards and poor regard to its clients.
Nothing special, but yet very comfortable and characteristic hotel. The rooms are spacious and clean. It is build inside an old convent but rooms are very new. reception is very cool since left as it was originally.
Wonderful place in an amazing building just in the middle of Jerez, only a few steps away from the cathedral and other places to be. Very kind and helpful staff. Breakfastroom in an old chapel, good selection (jamon, cheese, fruits...) with a perfect relation price - quality. Stayed there meanwhile the 3rd time!
hotel is located halfway between the train station and the main square being a 5/10 minute walk from both. Located in a former convent it is a pleasant retreat from the heat of Jerez. The rooms are well equipped and maintained and the free wifi works well. The breakfast is good and all the staff are very freindly and willing to help. Good choice for a base to see the sights of this fine city
The hotel is only about 10 minutes walk from the train and bus station, although on the first occasion we took a taxi due to the heat and not being familiar of the route. The room was in good condition and everything worked as it should do, especially the air-conditioning. The room and bathroom were clean, and well maintained. We had breakfast every morning, which was buffet, and good enough, but the same each day. There are a couple of bars in the square, but Plaza de Arenal is only a very short walk, as was the Alcazar and Tio Pepe bodega. We would not hesitate returning to this hotel if we visited Jerez again
Central location, big rooms, comfortable beds, good standard, a small breakfast which cost 12 euros per person, but euro 130, - for a double room in october off season is way too expensive, the hotel is no luxury hotel and had no offer, only breakfast.
We had 2 nights at this hotel either side of our trip to Granada. We found ok... mainly cos we took a taxi from the station.. overkill maybe but it's what we do. First night we stayed in room 221.. lovely room.. bit chilly to start as we arrived a bit hot and sweaty .. I'm not really a fan of opaque glass doors on bathrooms. Especially when the can't lock or shut properly... personal business is personal business! Breakfast was ok.. buffet style as the norm.. restaurant was a little tatty...paper off the wall in places... Needed the bathroom so went to the ladies and found a cockroach behind the door!!!! Got the manager... who promptly killed it and swept up... thought he would clean the floor but Didn't! Yuck! Wasn't really keen on staying again... but pleased to report no nasties... I realise that these things happen but... eeww!
This former convent is perfectly located for access to the town of Jerez de la Frontera, just a few minutes walk. Our room was a reasonable size but had little natural light, and not a lot of artificial light, so it was a bit gloomy. The bathroom was OK, but like every bathroom we found in this part of Spain, the shower was over the bath and awkward to use with not very good water pressure. The food was quite good. Evening meals are served and the helpful staff went out of their way to cook me meat free meals. Starters were a bit predictable, a plate of salad every night, but the main courses were good. Deserts were not good, but that seemed to be consistent in all the hotels we used. There is a bar, which never seems to be open, and there is a rooftop terrace bar (according to the sign) which has no furniture and equally never seems to open. There is no public seating area other than the reception area. The staff were excellent. They were friendly and helpful and we enjoyed our stay here. Not the perfect hotel, but pleasant and convenient. I would use it again.
- Free WiFi in rooms and public areas
- Concierge services
- 24-hour front desk
Itaca Hotel Jerez places you within a 10-minute stroll of Villamarta Theatre and Arenal Square. This 53-room, 4-star hotel welcomes guests with conveniences like a bar/lounge, a coffee shop/café, and free in-room WiFi. It's in central Jerez de la Frontera and also a short walk from Church of San Miguel and Emilio Lustau.
For your convenience, breakfast is served for a fee each morning. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All of Itaca Hotel Jerez's 53 rooms are air-conditioned and have an array of amenities, including minibars, safes, and desks. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters.
Itaca Hotel Jerez offers free WiFi in public areas and a meeting room. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 501 reviews