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Elba Costa Ballena Beach & Thalasso Resort

4.0 out of 5.0

Recent guest reviews

The staff at the Elba Costa Ballena Beach Hotel is one of the most professional and accommodating I have experienced in my travels. The rooms are large and spacious and the setting is quite relaxing. Once you arrive, there is no need to leave!

Our first impression of the hotel was not that good & this did not change during our stay. The reception would call us as soon as the room was ready but they didn't, the parking was to be paid extra while this was not mentioned to us before, the safe in the room was broken (we had to call 2 times and wait for 1,5 h in the room before somebody came to fix it. The day after it was broken again.). Upon arrival in the restaurant, access was denied (we were given only permit for b&b while we should have had half board. After a copy of the reservation confirmation, the reception corrected their mistake). The pool was very crowded with not enough seats, loud music... All small things but this influenced our experience about the hotel

The hotel was generally clean and the rooms were a good standard. However, having read a previous review that claimed if you aren't a golfer, you are nobody in this hotel - we can concur. With the exception of waiting staff and Lara and Oscar on management, we seemed to be a bit of an inconvenience as a family of three including a baby. The manager worked on reception and despite changing us room to a more appropriate child friendly ground floor room, this was the extent of his helpfulness. Beyond that he was not interested, when we were struggling to get places using public transport as this is out of season they never thouh to offer us a transfer to the bus station; too busy with the golfers. The biggest disappointment was the misadvertising in relation to the indoor pool- over 4 years old only, which is not stated on any literatute. To travel such a long way to use a hotel with a family friendly indoor pool and then be told we cant use it spoiled our trip. Even worse that the hotel simply acknowledged they had misadvertised and agreed we werent the first to point out. As I reiterated at the beginning of this post; fine if you are a golfer but dont be fooled by the claims of family friendly; this hotel is certainly not.

I recently stayed at the Elba Ballena Hotel and Spa. This is a very large property that is less than a 5 minute walk from a spectacular beach, Playa de la Luz. It is also just 40 minutes away from Cadiz. During my stay a very larger group of golfers arrive in the hotel and it quickly filled up. Luckily my partner and I and a friend were put at the other end of the property where we felt quite private. We heard next to nothing from the larger group so obviously the hotel was sensitive to our not being part of this group. There is basically no where to eat near the hotel so one has little choice but to eat in the hotel restaurant, which is buffet style. The food at dinner was pretty good for buffet fare but it was extremely busy with the group so not the greatest situation for guests who were not part of the golfers. Unfortunately the breakfast the following day was terrible! The food was not replenished and the buffet areas not cleaned or kept orderly. The fruit juices were undrinkable and there was little fresh fruit in a country full of fresh citrus and delicious produce. Our breakfast was included in our room price so we made the best of it. The food service aside the hotel was very good. We had a wonderful, large room with a spacious washroom and good amenities. The sleep quality was excellent. The reception staff was very nice and helpful and again, were mindful that we were not part of their large group. It is absolutely worth staying in this property if you want to golf or walk on a gorgeous beach. My suggestion after a day in Cadiz is to eat there before returning to the hotel.

Didn't st a y at the hotel this time only used the spa. SANDRA my masseuse today was amazing. I had the ROSE THERAPY 75euros for an hour wow. I was going to have the hot stone but the very pleasant receptionist advised me on this one. Firstly I enjoyed the wonderful salt water spa. Very very hot hammet and sauna. It was as good as the last time. Everything was working clean and helpful staff.

On a positive note the room had a nice view of the golf and the sea. The bed was large and comfortable. The room was really clean apart from the terrace. The bar staff were friendly and we really enjoyed the walks on the beach. However ….. we stayed in this hotel In April and my husband came with 50 golfers in June and the food and staff was amazing (see my previous review). This time not so! The standard of the dinner was not good at all and dishes were not replaced. I asked if there would be more paella at 8.15pm (dinner was open until 10pm) and they said yes but none appeared. The breakfast was the same, a poor standard. Cold bacon and a cook with a bad attitude who almost threw the fried eggs at us! Also standing at the toaster and putting the bread through 17 times to get a slight browning didn't help matters! The spa was nice but the steam rooms weren't working, the water was luke warm in the showers and the hair drier didn't work. Not good for 22euros each person! We complained but nothing was done about the amount we had to pay until we complained again at check out. The attitude of the guy at checkout was rude and said that if we had a problem with the hotel we could have left! So probably won't go back even though our stay in April and June was 10/10. We had also recommended this hotel to several friends who had also stayed there over the summer but we will no longer recommend it and would be reluctant to organise the same golf trip next year. Such a shame as it was one of the best hotels we had been to in Spain.

We recently stayed at this hotel, which advertises many services and facilities which we wanted for a quiet relaxing getaway. When researching we were away that this hotel was used predominantly by Golfers, but also offered a number of facilities that we were after. The truth is that unless you are a golfer they are really not interested in you at all. The majority of the facilities advertised. ( pool bar, entertainment, children's club and children's area all closed due to a lot of Golfers in and there being insufficient staff to cover all the positions.) Various things like the entertainment were advertised as being on during the period of our stay which were not, in fact there was nothing put on by the hotel at all. Pool bar kept closed as staff were needed elsewhere and as a lot of people where out golfing it did not warrant opening it. im sorry but if you advertise it you have to provide it whether there is 10 or 50 people wanting to use it. Cleaning standards where well below par, some items of crockery and glasses that were bought to the pool from other area's remained there for 3 days !!, covered in ants and other flying insects. All area's of the Hotel were understaffed, which led to unacceptable waiting times in the restaurant and bar area's all in all not a good experience, which is unlike Elba hotels as we have stayed in a couple before and they have always been of a very good standard. Very Dissapointed. as iv'e put on the Headline. if you don't play golf don't go here. Especially of you have children as they don't provide anything for them at all even though they advertise they do.

My wife and I stayed in this hotel for six days. It is very clean and well maintained . The rooms are comfortable and pleasant, with all facilities. The hotel is fairly large overlooking a golf course and lakes. It is a very short distance to miles of beautiful beach. The sea could be seen from our room . The meals were very good indeed with lots of choice mostly buffet but with cooking station . The staff were very helpful and always had a smile. Can not recommend this Hotel enough. My wife fell and had fairly serious injuries to the face. The director, Pablo took us to the hospital and stayed with us until treatment was completed. A very nice man indeed. We will be returning

2 night Golf/Spa half board package was really good value. Buffet style breakfast and dinner, plenty of choice. Reasonably priced drinks. Near to a lovely beach. Appeared to be very popular for family holiday.

There was a party of 28 people staying for a 3 day golf break.That included 8 non golfers. The buffet breakfast and buffet evening meal were excellent. A great variety of food.The rooms were spacious and comfy. The staff were friendly and helpful. The hotel is situated only a 5 minute walk to the beach.Which is long and flat.The bus station is only 10 minutes walk With regular buses going to Jerez. The golf course was in great shape.Good greens and fairways. We throughly enjoyed our game. A challenge for all handicaps.

Avenida Carla De Orleans Rota Cadiz

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located 0.9 mi (1.4 km) from Costa Ballena Ocean Golf Club, Elba Costa Ballena Beach & Thalasso Resort is within a 15-minute drive of Moscatel Museum. This 234-room, 4-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants. Plaza de Espana is 29.6 mi (47.6 km) from the hotel, which is on the beach.


Dining

Free breakfast is included with your stay. Enjoy the golf course views at Gades, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés.


Rooms

Elba Costa Ballena Beach & Thalasso Resort's 234 air-conditioned rooms provide balconies, minibars, and safes. Guests can expect to find free WiFi and satellite TV. Bathrooms have hair dryers and free toiletries. Phones and desks are other standard amenities.


Property features

Guests of Elba Costa Ballena Beach & Thalasso Resort have access to a golf course, a full-service spa, and an outdoor pool. If you drive, self parking is EUR 10 per day, or you can take advantage of the airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.

Room options

Standard Double or Twin Room

Full 1 | Twin 2 | Sleeps 3

Standard Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Junior Suite, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 3

Junior Suite For Single Use

Full 1 | Twin 2 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1448 reviews