Access to property from the main road was not much comfortable. Coffee maker was not clean
I do not like services fee that was charged every day.
Need update, overall it was very convenient near the highway and full breakfast is A+
As soon as I entered the room, it smells like I was in a trash dumpster.. most disgusting smell I did not enjoy my stay at all. If you are looking for nice staff and breakfast then book it. The rooms are gross. Not clean at all
The proximity to downtown Burlington was good without paying downtown prices. The property is very tired. True, it looks alright in photos and such but there is a huge difference between cosmetic repairs and foundational/structural repairs. We stayed in room 431 this past weekend. It has two queen beds. The one closest to the window, the mattress's inner springs were broken. Yes, broken. When you sit on it, it is like sitting on a sack of flour and you sink to the floor. One would think the person servicing this room would report it. This property is noisy. Not sure what could be done about it at this point but even door that opens and closes in the hall can be heard in the room. Breakfast is alright. The best thing about this property was the staff. The Comfort Inn around the corner is where we stayed last year and it shined over this property.
There were some stain on metress and then they changed our room. All rest of the service were good.
We have visited Burlington for 8+ days each summer for the past 4 years. This is the first time we stayed at this hotel. During this stay we spent 10 nights. The best way to sum up this hotel is to call it "acceptable". The rooms are on the small side and are showing the signs of a needed update. Changed rooms half way into our stay because our room was on the 3rd floor next to the ice machine which made a loud clunking noise each time someone used the ice machine. Additionally, we could hear every step the people in the room above us made. Upon request the staff moved us to a 4th floor room. This room was in much better shape and much quieter than our original room, but still very cramped. We were in a room with two queen beds. With the two beds there was very little additional room about a 2 foot gap between the beds and less than that between the base of the bed and the room furniture. The wallpaper in both rooms was peeling from the wall. This was most likely the result of the high humidity levels that the air conditioning system produced. The room always felt damp. The hotel has a nice hot breakfast, the only issue is the breakfast room is very cramped and you find yourself bumping into and constantly waiting on other guests. To sum up, I would likely stay here again if only for 1 or 2 nights, but will not stay here for an extended stay again. I have stayed at a much nicer hotel in the Burlington for approximately the same price.
awesome shower convenient to highways, clean, nice staff and restaurant next door is good.
This is the 3rd time we have stayed at this Quality Hotel! Location is great for us as easy access to Burlington restaurants, shopping, amenities, Family, highways to get to Toronto, Niagara on the Lake, Niagara Falls. Friendly staff, clean rooms, good breakfast (though need to improve on the coffee), easy parking, reliable WiFi.
Quality Hotel places you next to Solar Eclipse April 8th 2024 and within a 15-minute walk of Lil' Monkeys. This 110-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
40-inch flat-screen TVs come with cable channels. Bathrooms offer rainfall showers and hair dryers. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
At Quality Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Access to property from the main road was not much comfortable. Coffee maker was not clean
Thank you for letting us know about your stay. We do apologize that the coffee maker was not to your standards. We do service coffee in the lobby 24 hours a day. We hope we can welcome you back again soon. Warm regards,
I do not like services fee that was charged every day.
Thank you for your feedback. We hope to welcome you back again in the future. Warm regards,
Need update, overall it was very convenient near the highway and full breakfast is A+
We're glad you enjoyed your stay! We look forward to your next visit!
As soon as I entered the room, it smells like I was in a trash dumpster.. most disgusting smell I did not enjoy my stay at all. If you are looking for nice staff and breakfast then book it. The rooms are gross. Not clean at all
Hi there, We are very sorry you weren't satisfied with your room. Our front desk staff is always happy to assist our guests with a quick room move if you find the room unsatisfactory for any reason. We hope you return to give us a second chance.
The proximity to downtown Burlington was good without paying downtown prices. The property is very tired. True, it looks alright in photos and such but there is a huge difference between cosmetic repairs and foundational/structural repairs. We stayed in room 431 this past weekend. It has two queen beds. The one closest to the window, the mattress's inner springs were broken. Yes, broken. When you sit on it, it is like sitting on a sack of flour and you sink to the floor. One would think the person servicing this room would report it. This property is noisy. Not sure what could be done about it at this point but even door that opens and closes in the hall can be heard in the room. Breakfast is alright. The best thing about this property was the staff. The Comfort Inn around the corner is where we stayed last year and it shined over this property.
Thank you for taking the time to review our property. I am sorry to hear that overall the property was not up to your expections. I am pleased that you were happy with the staff service during your stay. I will pass that on to the staff on your behalf. Warm Regards
There were some stain on metress and then they changed our room. All rest of the service were good.
Thank you for your feedback. We are so pleased we were able to make the situation right. We hope to see you back soon!
We have visited Burlington for 8+ days each summer for the past 4 years. This is the first time we stayed at this hotel. During this stay we spent 10 nights. The best way to sum up this hotel is to call it "acceptable". The rooms are on the small side and are showing the signs of a needed update. Changed rooms half way into our stay because our room was on the 3rd floor next to the ice machine which made a loud clunking noise each time someone used the ice machine. Additionally, we could hear every step the people in the room above us made. Upon request the staff moved us to a 4th floor room. This room was in much better shape and much quieter than our original room, but still very cramped. We were in a room with two queen beds. With the two beds there was very little additional room about a 2 foot gap between the beds and less than that between the base of the bed and the room furniture. The wallpaper in both rooms was peeling from the wall. This was most likely the result of the high humidity levels that the air conditioning system produced. The room always felt damp. The hotel has a nice hot breakfast, the only issue is the breakfast room is very cramped and you find yourself bumping into and constantly waiting on other guests. To sum up, I would likely stay here again if only for 1 or 2 nights, but will not stay here for an extended stay again. I have stayed at a much nicer hotel in the Burlington for approximately the same price.
awesome shower convenient to highways, clean, nice staff and restaurant next door is good.
We are so pleased that you enjoyed your stay at the Quality Hotel Burlington while on business. We'll see you again next time! Warm regards,
This is the 3rd time we have stayed at this Quality Hotel! Location is great for us as easy access to Burlington restaurants, shopping, amenities, Family, highways to get to Toronto, Niagara on the Lake, Niagara Falls. Friendly staff, clean rooms, good breakfast (though need to improve on the coffee), easy parking, reliable WiFi.
Hello Ted,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We appreciate and value your feedback and rest assured your comments will be shared to our entire team.We hope to welcome you back in the near future.Regards,Eunice
Hello YT,Thank you for taking the time to complete our online survey and for giving us a perfect rating. We look forward to welcoming you back in the near futureRegards,Eunice