- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre Christmas holiday stay.
I decided to surprise my family with overnight stay & banquet treat before our Christmas holidays. Was perfect from arrival to check out.
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Located in Bunratty, Bunratty Castle Hotel, BW Signature Collection is in an area with good shopping. Notable landmarks in the area include Bunratty Castle and Folk Park and King John's Castle. Looking to enjoy an event or a game while in town? See what's happening at Thomond Park or Gaelic Grounds. Our guests appreciate the hotel's location for the sightseeing.
Good breakfast and great pool and hot tub. However, we were woken out of bed three times during the night: first by a call from the front desk demanding that we come down to reception immediately to pay a €30 bar charge, which could have been settled at checkout (which we did). Then at 2:30 and 3:00 by false fire alarms set off by drunken guests and management mistakes. Also found a large ball of hair in the middle of our room. Bar was small with mediocre overpriced food and drink. Staff were not flexible or helpful and gave the impression that we were trying to abscond without paying the relatively small charge, which we planned to do at checkout. Extremely disappointing and unenjoyable stay.