Really good hotel for a short stay but pay attention to if the city is under quarantine when you arrive there.
The staff was friendly and it was clean. I had wonderful service and the breakfast was good.
Great service, excellent location. Delicious food
The property is nice, however, is a shame the way is managed, they are so cheap! Unable to grant upgrades even when you have status and the rooms are available, they charge you for literally EVERYTHING, they tried to even up sell breakfast. Management is literally missing, I had a horrible incident one day with a front desk agent who escorted me out the breakfast lounge because my reservation didn’t include breakfast, I asked for a Manager and there was no manager on duty! I’ve never heard of that. This hotel does not represent Marriott well at all, is such a shame, as the property is really nice and boutique. It would be way better if they wouldn’t be so cheap and the staff had better customer service training. I must say, however, there is one girl on the concierge floor, wish I remembered her name, she was amazing, she knew my name, and was extremely attentive, of the entire staff was like her, this property will be 7 stars.
Great location, the suite with the aditional room is great, my view was not amazing but cool. The service at 8th floor qhen you buy the executive level acces is very good. A choice of drinks, feel private and the terrace is great there. I definitely recommend it.
The Hotel was close to a mall with easy access to money exchange. The facilities were nice and the breakfast was diverse and tasted great. The staff were all very helpful and friendly.
Property is really nice, but the employees make it bad. Service is EXTREMELY SLOW!!! Get ready to be treated as a criminal, before you walk in a dog needs to smells you and your luggage while another person scans you with a metal detector, I was charged for an upgrade to use the facilities of the concierge floor, yet, the jacuzzi was closed. The restaurant takes over 30 min for the simplest dish and i was being charged snacks from the mini bar i didn't consumed and had to argue after 30 min trying to check and it was removed. - If they change the ppl the property will be really nice.
Overall this is a great value. Nice and quiet and in good location. Staff is excellent very helpful. Restaurants are OK but nearby there are really good ones just a walking distance. They take security seriously but it is not intrusive to the guests.
The only problem is the parking exit took 20 min in line to exit the hotel because the payment is a problem when u exit the hotel , it was a line of many cars terrible process
To get to the hotel from airport one needs to get shuttle etc. It will be nice if hotel made a cheaper arrangement. Other than that it was a very nice experience.
Our upgraded room 812 has an excellent view towards the mountains "El Cerro de las Tres Cruces" the Jacuzzi, the terrace and the Executive Lounge service were Supreme, loved the Hershey chocolate treat time at the room, every single one of the stuff was willing to help at anytime. The food at The Market Restaurant excellent.
Excellent location,excellent food,excellent service.
Nice Hotel but i felt like a criminal every time i came in and out, they have sniffing dogs and metal detectors, it was like doing TSA everytime i wanted to go into my room. It was annoying. Additionally, the staff was nice, but forgot to get my credit card for incidentals upon check in, i was fallin asleep in the middle of the night and they called me that they couldnt wait until the next day for my credit card, that wasnt cool.
My experiencie in this hotel was excellent, I love it.
Located in Granada, Cali Marriott Hotel is within a 5-minute walk of Centenario Commercial Center and within 15 minutes of other popular attractions like La Ermita Church. This 170-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.
There are ample dining options with 3 onsite restaurants, including The Market, which specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner, and Tanoshii Bar & Lounge with pleasing pool views. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.
Guests can expect WiFi, wired internet, and 50-inch LCD TVs with cable channels. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, minibars, and coffee makers. Change of towels is available on request.
Guests of Cali Marriott Hotel enjoy a full-service spa, an outdoor pool, and a gym. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and a conference center.
Really good hotel for a short stay but pay attention to if the city is under quarantine when you arrive there.
Thank you for staying with us. We appreciate your feedback!
The staff was friendly and it was clean. I had wonderful service and the breakfast was good.
Thank you for staying with us. We appreciat your feedback.
Great service, excellent location. Delicious food
Estimado huésped, muchas gracias por tomarse el tiempo de compartirnos su opinión a través la puntuación que nos ha otorgado. Nos encanta saber que hemos cumplido con sus expectativas. Esperamos que regrese muy pronto. Cordialmente, Stephany Castrillón P.
The property is nice, however, is a shame the way is managed, they are so cheap! Unable to grant upgrades even when you have status and the rooms are available, they charge you for literally EVERYTHING, they tried to even up sell breakfast. Management is literally missing, I had a horrible incident one day with a front desk agent who escorted me out the breakfast lounge because my reservation didn’t include breakfast, I asked for a Manager and there was no manager on duty! I’ve never heard of that. This hotel does not represent Marriott well at all, is such a shame, as the property is really nice and boutique. It would be way better if they wouldn’t be so cheap and the staff had better customer service training. I must say, however, there is one girl on the concierge floor, wish I remembered her name, she was amazing, she knew my name, and was extremely attentive, of the entire staff was like her, this property will be 7 stars.
Good afternoon Mr. Hernandez, thank you for taking the time to share your opinion regarding your recent stay at the Cali Marriott Hotel. Please receive our apologies for the inconveniences you had. We will take good account of the observations you have made and we will take the respective actions in order to improve our service. We hope we get another chance to serve you as you deserve. Sincerely, Stephany Castrillón. At Your Service Supervisor.
Dear Guest, we are pleased that your stay in our hotel was to your liking and that it was reflected on the score that you have give us. We are looking forward for you to come back. Sincerely, Stephany Castrillón. At Your Service Supervisor.
Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros, permanentemente trabajamos para mejorar nuestros servicios y calidad, tenga por seguro que su próxima vez nos esforzaremos para que sea perfecta.