Boscolo Budapest, Autograph Collection5.0 out of 5.0
Recent guest reviews
It's a hotel of a certain charme. Look at the building of the hotel and you'll understand that you won't find anything better in Budapest. If you then will spend your staying in this hotel you'll see that inside in even better. You will find both a hotel and a residence where you'll find really high quality standards.
Beautiful hotel with the fantastic New York Cafe included. The hotel has a spa & pool, breakfast options has everything you could want, including champagne. All rooms have a safe, tea & coffee. All staff are really polite & helpful, nothing's too much trouble.
The Boscolo Hotel has a great lobby and the New York Cafe with it’s beautiful historic environment- that is the good part. Anything else is just disappointing and not worth a 5 star hotel. Rooms need renovation, they are not clean, tubes in the bath or 2nd TV not working, staff is friendly but disorganized. There are better locations in the center for the same money.
Arrival is definitely a wow moment, beautiful building inside and out. Check in was easy and welcoming. The room upgrade, was much appreciated. Reception and concierge were attentive and helpful. Helped with 2x special restaurant bookings and a local with love music. The room was large, clean and well serviced. Breakfast buffet was wonderful, both options and setting (wood paneled) area. Negatives, few and would definately return anyway. Busy breakfast meant being sat in hotel area. Set up for buffet, so obviously regular occurance. Optons the same, but food /tea temperature very cool. Had to return items. Spa offers all the usual plus a few bad. Swimming pool was a shock, being 20mts and narrow. Couldn't swim as people sat along the edge. Overall a wonderful trip.. hope to return.
Picked this hotel largely due to the fact that it was close to a lot of the main tourist attractions and the Jewish district. The other deciding factors was being able to choose a room with a balcony, having a sauna/steam room at your disposal and the most obvious pull was the stunning inhouse New York Cafe as a setting for breakfast. Firstly I must state that all of the staff here were lovely and polite and are a true asset to the hotel. A few things let the place down; a request for an ashtray went ignored, measley powdered milk and coffee/tea sachets provided in the hotel room, light switches were confusing to operate and our TV did not work upon arrival, but this was swiftly fixed (though the selection of channels were not the best). Breakfast was good, but not outstanding, but the surroundings made up for that. The main problem we had was the temperature levels in the hotel. I understand we visited over a Christmas period that was particuarly mild and we enjoyed a run of some bright sunny days (7 degrees), but we were not the only guests to comment on the stifling heat throughout the whole hotel. We had to leave our balacony door ajar every night just so we did not wake up dehydrated and with headaches. The heat was so stifling that it made us feel tired, sluggish and a little bit nauseous and constantly thisty. It got to the point that leaving the hotel was the only time we felt awake. The room cleaners operate at early hours, often around 10am and if you don't call out or get to the door within 10 seconds of them knocking they will be coming in, which can be annoying/embarrassing, especially if you are having a bath. Nice box of complimentary chocolates given to guests for Christmas day. I was dissapointed to see items of real fur displayed for sale in the foyer. The whole hotel is decorated and lit beautifully and is imaaculately clean throughout. A bit more fine tuning needed for it to be an outstanding hotel, but perfectly nice for a few days break.
We stayed around Christmas time, visiting our son. The hotel and city were decorated and sparkly for the holiday. The hotel is simply beautiful and well kept up. Delicious, rich desserts and coffee at the cafe. The location is good. The gym was okay, minimal, but adequate. The service was sometimes stiff and not creative, but we could persuade them to broaden their thinking. For example, they would suggest the usual diversions and transportation, we would suggest new ways. Not hotel related, but buy a multi day transportation pass. You can ride train, tram, and bus.
We spent a night in this hotel where everything is outstanding: the New York Salon is amazing and it feels like being in another century. Service is really kind and professional, breakfast is ok and our room had a little terrace which we enjoyed.
We stayed during christmas for 3 nights. The check in experience was really slow without any information about what to do in the city except the very “touristic” places. We asked for fine dining restaurants and they never answered even though the hotel manager himself took care of it. In the morning the housekeepers were ringing the door bell every 30 minutes and entered the room . Opening the lights and them taking the card off leaving us without electricity. The pool in spa was a joke. The ceiling was in extremely low hight and the pool extremely small. The second day the elevators were out of order and the room phones too. The new York cafe was nice but nothing impressive about the food. The room was really nice and the hotel also. Beautiful building. But its needs much improvement in the service to be a real 5 star hotel.
We visited Budapest for a short City Break to celebrate my Birthday and our 20th wedding Anniversary. The Boscolo had been recommended to me by friends and family that had visited Budapest previously, but not stayed there. Boy did they miss out. Simply, the single most beautiful City hotel I have ever stayed in to date. The photos don't do it full justice. You have to see it for real. Very romantic. The reception area is stunning and there is not a word to describe the New York Cafe where you take breakfast. Unbelievable, and they very kindly have an area reserved for hotel guests only, as it is a very popular venue. The room was incredibly spacious and well appointed. Though, if you are television watcher you will be sorely disappointed at the choice of channels, let alone channels in your chosen language. I had not alerted the hotel to our celebrations, but on my Birthday when we returned to our room in the evening there was a most delicious chocolate truffle dessert on a presentation plate wishing me Happy Birthday. Maybe reception made the connection with my passport at check-in ? Well done and thank you. Appreciate the little touches. All the staff were incredibly welcoming and could not do enough for you. English is widely spoken. A very good location for getting everywhere you would want or need to, without being bang in the heart of the hotel/tourist area. being a short tour, we didn't get the chance to take in the spa, or even pop to see it. We'll do that next time because we will certainly return.
Where do I begin? My wife and I checked in here for the second leg of a trip to mark our first wedding anniversary. The first leg was Prague where we stayed at the excellent Grand Mark (my previous review). The Boscolo Budapest really does have two faces. The public face is stunning. From the building’s interior, to the famous New York Café, to the palatial atrium in the middle, those who do not have to suffer the misfortune of actually staying here can be forgiven for thinking that this hotel is magnificent. Similarly, as we checked in, we were very impressed and expected big things from our stay. How wrong we were. Cue the shockingly disappointing residential experience. We were first shown to a very small bedroom. Granted, we are paying a standard rate, so we hardly expected a suite. However, when we checked the bathroom we saw that if didn’t have a bath - just a shower in the corner. Definitely the first ‘5-star’ hotel I have stayed in that doesn’t offer a bath. Since my wife had wished for (and expected) a room with a bath, we politely asked if we could be moved. The staff at reception obliged. Our second room is where most of this review’s photos were taken. Without one iota of exaggeration, if I stayed at a 3-star hotel in this condition I would be disappointed. Half of the lightbulbs didn’t work and the furniture was chipped, scuffed and worn beyond belief. There was also an envelope (addressed to someone else!) on the table, placed next to a plate of fruit that appeared to be in the early stages of decomposition. On a brief side note, when on holidays I often like to enjoy a beer before venturing out for dinner. I went downstairs the first night to be informed that the bar would not open until 6pm. “Even for residents?” I enquired. The staff member’s response was to look at me like I was on drugs. Another first in my experience: a ‘5-star’ hotel where you can’t even get a beer at 5pm. The thermostat in our room didn’t work either, meaning that there was only one option for room temperature - ‘uncomfortably hot’. A poor night’s sleep followed as a result. The following morning, I called reception to complain about the room and was brusquely informed that this room had been the only remaining option with a bath. Wrong answer. This room in its current condition is nowhere near being fit for use, regardless of star rating. We also asked for the lights to be fixed, which leads me to my next question: how many Boscolo staff members does it take to change a lightbulb? The answer is two, and bizarrely it takes an entire day also. We were assured that they would be fixed immediately. When we returned after an entire day of waking around the city, still nothing was fixed. After calling AGAIN, we then had two people (who, to be fair, were extremely courteous) with a ladder come to our room to fix the lights while I was waiting to take a shower. At this point I called reception to advise that our stay to date had been unacceptable. The manager came to our room and at this point everything stated to make sense. It transpires that this hotel has recently been acquired by a new owner. Loosely translated, no money has been invested in this property for a considerable period of time, due to the Boscolo family’s plans to sell the property. Eureka! To be fair, this manager (whose name escapes me) was the single impressive experience during our entire stay. He was extremely pleasant to deal with and offered us a “double upgrade” to another room by way of apology. This new room was indeed larger but, unfortunately, in equally poor condition. However, due to this staff member’s attentiveness and genuine concern at our dissatisfaction, we let the matter slide. The heating in this room is also an issue i.e. stiflingly hot all of the time, which is why I am typing this at 4am, unable to sleep due to the heat, even with both windows wide open. I cannot wait to go home and get a proper night’s sleep! The bathroom is in serious disrepair - the shower (pictured) particularly. The very latest chapter in this nightmare-ish ‘customer service’ saga, on our third (and thankfully) final night here, came earlier when we advised reception that we hadn’t received a fresh bottle of drinking water. In response, TWO persons arrived at our door carrying soaps and shampoo (and no water). We are so tired of complaining now we have just given up. In summary: if you are looking for somewhere vaguely resembling a 5-star hotel in this part of wonderful Budapest, I advise you to walk a little further up the street and try somewhere like the Corinthia. Avoid at all costs until the new owner has successfully completed a significant overhaul!
- Close to Hungarian State Opera House and Hungarian National Museum
- Free WiFi in rooms and public areas
- Onsite dining
Located in Budapest City Centre, Boscolo Budapest, Autograph Collection is within a mile (2 km) of popular sights such as Hungarian State Opera House and Hungarian National Museum. This 5-star hotel has 185 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool. Located in central Budapest, the hotel is also near Arena Plaza Shopping Mall and St. Stephen's Basilica.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.
All 185 heated rooms provide minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.
Guests of Boscolo Budapest, Autograph Collection enjoy a full-service spa, an indoor pool, and a fitness center. Parking is EUR 20 per night (EUR 20 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 60 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 8 meeting rooms.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 3597 reviews