The front desk staff was extremely pleasant and accommodating.
A Marriott Bonvoy hotel, this was a cool place to stay. amenities included free continental breakfast (coffee was great), a secure access to hotel floors at the elevators, a partial open air lounge, coffee house and restaurant, and valet parking. The room and bed were comfortable! Great visit!
Seamless.
Its ok
people were very helpful and kind
I have stayed in a number of aloft's throughout the country. This, by far, was the most disappointing experience I have ever had. First, the room was filthy, including what appeared to be some type of drink splattered all over the wall beside the bed. Second, the creamer that was in the coffee bar area had curdled leaving me to buy milk to use for my coffee in the mornings. Third, the phone in the room did not work. So, the only way for me to reach the front desk (other than just going down the 15 flights to the desk) was for me to call from my personal phone, go through the switchboard of options, and dial 0 to reach the operator (front desk). I discovered this when on the morning that we were to check out, we had no hot water in our shower. I tried to reach the front desk no less than 10 times and each time the call would simply go to a voicemail that was "full" and I was instructed to "call back later." Had the phone in the room worked in the first place, I would have been able to reach the front desk in the first place. Nonetheless, I took a cold shower. On the way out, I spoke to the attendant at the front desk and expressed my discontentment. She took notes, my name, and my phone number and assured me that the "Operationons Manager" would call me to discuss. Guess who never called me? Can't say that I'm surprised that I never heard from them. However, I can say that I will never stay aloft in Austin again.
The property is nice. The room was clean and the front desk staff are efficient, helpful and friendly. The hotel is in a great location. However, our waitress at Carolines, the bar/restaurant located on property was incredibly rude as well as her manager. On two of the three nights we were staying there we had a hard time believing that this young lady and her manager could be so rude. We would end up back our hotel after seeing a music show at Austin City Limit and go upstairs to Carolines to grab a drink and the waitress was so rude that we literally left our hotel and went down the street to another one to grab a drink and late-night bite. On the second night we ended up back at our hotel hoping for a nicer experience. Nope. Same rude waitress and manager. Unfortunately, as much as we loved all the other aspects of this hotel from the great bakery goods and wonderful coffee in the morning to the clean rooms and great location I will not return, and I won't recommend it to anyone. There are plenty of other hotels in this general location and have all the same amenities that Aloft has and are at the same price point. I know because every evening that's where our group would end up - at another hotel restaurant/bar in the area rather than one we were staying at.
Great location, walking distance to food and entertainment was very convenient.
Rooms were very dark. No room service . No one came and cleaned our room . For the amount of money the rooms were I would have expected a little more high class service . No bell boy to help with our bags either .
Clean, good value, convenient
Downtown location was good. Sliding door for toilet was difficult to open or close, No room service, 3PM check in was crowded, my reservation could not initially be found,I did it online. Good food.
This was a last minute booking for three nights as original itinerary changed. Driving from Memphis - tried to call the hotel to inform them that we maybe late checking in - called multiple times and no answer. Called Marriott’s reservation line for assistance and they could not be any less help. Reached there an hour before the check in time ends and I asked if their phones were broken. Said no, was probably busy or couldn’t hear due to the music from the bar next to it. Not a good excuse. Was charged for an extra person even tho the room was booked for 2 queen beds for 4 people. The door to the bathroom was broke - was fixed promptly. I’ve stayed at multiple alofts in different cities and I’ve had pleasant stays and pleasant customer service. This was the first time I’ve had subpar service and room. Will not be booking this hotel again when in Austin.
This hotel was great! Staff was super friendly & helpful.
Located in Downtown Austin, Aloft Austin Downtown is adjacent to Sixth Street and within a 10-minute walk of other popular attractions like Lady Bird Lake. This 278-room, 3-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.
Enjoy dining at one of 2 onsite restaurants including Caroline, which specializes in American cuisine. You can get a quick energy boost at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 10:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. IPod docks, refrigerators, and coffee makers are also available.
At Aloft Austin Downtown, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 52.00 per night. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, a terrace, and laundry facilities.
The front desk staff was extremely pleasant and accommodating.
A Marriott Bonvoy hotel, this was a cool place to stay. amenities included free continental breakfast (coffee was great), a secure access to hotel floors at the elevators, a partial open air lounge, coffee house and restaurant, and valet parking. The room and bed were comfortable! Great visit!
Thank you for your fantastic review of our Marriott Bonvoy hotel! We're thrilled to hear that you found your stay with us to be cool and enjoyable. It's wonderful that you appreciated our amenities, including the free continental breakfast and excellent coffee, as well as the secure access to hotel floors and valet parking. We're glad you enjoyed our partial open-air lounge, coffee house, and restaurant, and that you found the room and bed comfortable for a great visit. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay in the future!
Seamless.
Thank you for your concise and positive feedback! We're delighted to hear that your experience was seamless. If there's anything specific that stood out or any additional comments you'd like to share, we would love to hear more. We look forward to welcoming you back for another seamless stay in the future.
Christine-Thank you for the positive review- we greatly appreciate you taking the time to let us know how your stay was. We hope to see you again soon!
Its ok
Hi Jonathan! Thank you for sharing your feedback; it is greatly appreciated. Feel free to share what areas did not exceed your expectations, as we always are improving from guest feedback. Thanks!
people were very helpful and kind
Hello Jenifer! That is so awesome to hear and we're glad the service provided was great! Please come back to see us again sometime soon!
I have stayed in a number of aloft's throughout the country. This, by far, was the most disappointing experience I have ever had. First, the room was filthy, including what appeared to be some type of drink splattered all over the wall beside the bed. Second, the creamer that was in the coffee bar area had curdled leaving me to buy milk to use for my coffee in the mornings. Third, the phone in the room did not work. So, the only way for me to reach the front desk (other than just going down the 15 flights to the desk) was for me to call from my personal phone, go through the switchboard of options, and dial 0 to reach the operator (front desk). I discovered this when on the morning that we were to check out, we had no hot water in our shower. I tried to reach the front desk no less than 10 times and each time the call would simply go to a voicemail that was "full" and I was instructed to "call back later." Had the phone in the room worked in the first place, I would have been able to reach the front desk in the first place. Nonetheless, I took a cold shower. On the way out, I spoke to the attendant at the front desk and expressed my discontentment. She took notes, my name, and my phone number and assured me that the "Operationons Manager" would call me to discuss. Guess who never called me? Can't say that I'm surprised that I never heard from them. However, I can say that I will never stay aloft in Austin again.
Hello Leah, I am incredibly sorry that my team and I failed to provide you the excellent experience you deserve and that we pride ourselves on providing. When traveling to a city like Austin, you have many choices and for us to stay relevant we must ensure we are exceeding expectations. We missed the mark during your stay in a few key areas and for that I do apologize. I assure you every bit of your feedback will be looked into and acted upon where can be to ensure we are always providing a high level experience to each and every guest.
Thank you for your feedback! We're thrilled to hear that our front desk staff provided pleasant and accommodating service during your stay. Your satisfaction is important to us, and we're glad you had a positive experience. We hope to welcome you back again soon!