Holiday Inn Aylesbury4.0 out of 5.0
Recent guest reviews
Stayed for one night on business and won't be returning. It is grubby, in need of a facelift and just very dated. I paid full rack rate and at £120 for the night it was poor. I was in the oldest section of the hotel and the room and surrounding areas were in desperate need of renovation. Had a really poor nights sleep, bathroom was grubby. Check in was protracted, dinner was poor and pricey, the bar area was drafty. There was not a single redeeming feature of this hotel and having payed top price I was thoroughly disappointed.
We stayed just before Christmas, on our way to visit family. The atmosphere was depressing, a dishevelled smelly man checked us in, which was not a good start. The hallways were dank, the room was musty and the bathroom very old. When I went for a shower the bath mat didn't stick and slid from under my feet, I slammed into the wall. We went for breakfast in the morning (unknowingly this wasn't included in our stay, no one mentioned this), it wasn't appealing.. I had a piece of toast. On check out we were charged £17 each for breakfast. I complained, I wouldn't have had it if someone had said it wasn't included.. especially for £17 each! The receptionist agreed to not charge us.. 1 week later and £34 was taken from my card. I rang to complain, they said someone would call back in 48 hours.. I never heard anything back. I used to work for holiday inn and was sad to see such a fall in standards, it was a pathetic excuse for hotel. The GM should be ashamed.
I stayed at this hotel recently and I have to say the rooms are excellent. Its disappointing that the food service lets this hotel down. I ordered my meal including a starter at 8.10pm having checked with reception when I booked in that there were no delays to food being served ( the last time I stayed at this hotel, it took 1hour 20mins to get a main course served to me in the bar) At 8.30pm the bar man noticed that I still hadn't been served my starter. He went to the kitchen to chase it up, returned , apologised and stated that it would be a few minutes. At 9.00pm I enquired with the bar man where was my starter? He again went to the kitchen and on his return complained that the kitchen were letting him down tonight and that the chef/s would no longer speak to him, so was unsure when I would get my starter. I was offered a free drink in compensation as were the table of 4 next to me who were also complaining. It is worth pointing out that we were the only people in the bar other than another couple who were having a drink, so not busy by any stretch of the imagination. The restaurant also didn't look particularly busy either. I did notice a curry delivery from a local take away being made to a person stood at the bar who then proceeded to a corner of the bar to eat at a table( maybe he know something about the service I was unaware of on this particular evening.) My starter eventually was served at 9.10pm ( 1 hour wait) when I requested that my main course come out immediately as I was not prepared to wait any longer. I did mention at check out the next morning the issues I had the previous evening to be told that the kitchen issue was "Deep routed" Not really a customer problem....the hotel need to sort it as it is doing a disservice to a otherwise pleasant hotel to stay in.
Sam waters the f and b manager is literally outstanding in her role...there were some hiccups but they were quickly resolved and her professionalism was outstanding and because of this instead of coming away feeling disappointed we are full of praise ......small example private party so restaurant closed ...no problem you don't want to leave hotel or eat in the room let's set up a table in a private room ! ..so kind and very impressive....fabulous room and enjoyed the swim and sauna .....
Hotel rooms are a bit dated and could use some updating but everything else was great. Very comfortable bed. Pretty descent internet speed. While they are a bit dated, the rooms are still kept well and almost impeccably clean. I say almost cause I had to remove dust from the hangers in the closet before hanging my clothes there.. Not sure if this Holiday Inn offers anything for IHG Rewards Club members. I certainly wasn't offered anything at check in despite confirming my IHG number at check-in Friendly staff. Every staff member I interacted with during my 5 day stay was friendly and greeted you with a smile. The breakfast buffett was pretty good. Scrambled and fried eggs, baked beans, pork ham and sausages, hash browns, grilled tomatoes, black pudding, fresh fruit, delicious berries with yogurt and granola, pastries, any type of coffee you'd like from espresso to late, cappuccino, etc. Loved their small chocolate croissants. I had lower expectations about the breakfast and I got pleasantly surprised. I also had dinner once. Pretty descent dinner food quality too. Had fish and chips and the tex mex appetizer that had tasty corn on the cob and perfectly cooked wings. Fish and chips were ok. Nothing special. They do have a good selection of draft beers and comfortable seating in the bar area.
In Aylesbury for a business meeting and wanted to find a coffee shop to have a late breakfast after a long trek along the M25 and A41. My sat nav found this hotel and I thought Holiday Inn what culd be better? A bit pricey I know but you get the comfort and all. Great thought. But we arrived and the waitress was very surprised when we asked for a table for some coffee and toast. She couldn't handle this. We could have threw buffet breakfast at £16 each. When we suggested she tried again she offered us to go to the bar area where we could get coffee (but no toast) but this did not open for another half hour. We didn't bother her any further and went on our way.
The facilities looked impressive… it’s a shame the reality creates a somewhat different image. Firstly we paid extra for an executive room… it’s only a Holiday Inn I get but a little more comfort never goes amiss. The room was like an ice box… the heating didn’t work so we suggested being moved to a room that did have a heater that worked. They insisted on a portable heater instead… which arrived later than promised. Surely a modern hotel should offer the basics and I hate portable heaters. They are fire hazards & trip hazards. Whilst we waited for the room to heat up we popped to the restaurant to order a snack. A bowl of pasta, with chicken, not chorizo, and a bowl of fries. Simple…. But it seemed to create endless confusion. The lady that took the order seem to disappear, the server then questioned at least 3 times what I was on about after bringing me what I didn’t order and then proceeded to eventually bring me back the original dish that I had sent back explaining that the dish had both chicken and chorizo… I gave up it was obviously too complicated. I then had to go and ask for cutlery. Credit where credit is due however the pot of tea was palatable. The next day breakfast didn’t improve my experience… the one coffee machine was broken / switched off and the other was “low on milk”… my latte was somewhat anaemic of milk. Again I gave up and had tea. I then went to collect my hot food from the buffet… what was I greeted with but a huge curly black hair in the fried egg. The “PA” or “Deputy General Manager” (as I was told after describing the gentleman in a grey suit) took it from me, but other than a passing “sorry” I was left to fend for myself on the buffet… wandering what else I may find. I didn’t make a public fuss, but maybe I should have? The checkout politely asked if everything was ok… I mentioned the issues above only to be handed an email address to have to then put all of what I had just explained in writing. Why couldn’t she just record it there and then? It feels like their service standards and understanding of customer care need an extensive overhaul. I was left to settle the bill in full, for what I can only describe as a modern day Fawlty Towers experience. I’m surprised there wasn’t a surcharge for adding one of Manuel’s hairs to my egg. I travel extensively for business and pleasure. I always say with a Hyatt, Premier Inn, Jurys Inn, Copthorne and Holiday Inn etc…”It may be nothing more than functional but at least you know what you’re getting”… needless to say Holiday Inn has dropped down my list of options for a cost effective reliable hostelry.
We stayed here on a very busy pre Christmas weekend. We we warned by the receptionist that the restaurant was hosting a Christmas party on our first night but we could eat in the bar. The bar staff were worked off their feet but the star of the show was new recruit, Callum if i remembered his name right, stayed calm and friendly when more experienced staff were losing the will to live, he kept checking we were ok and that our meal was brought out in good time, cherish him he will go far. Breakfast and all food great, very happy customers 😊
holiday visit with family over christmas. Some reception staff and bar staff seemed to have been bused in from other hotels due to some staff shortages and had some difficulty familiarizing themselves with this hotel. Rooms ok, pool fine, breakfasts good but premises very tired, and long delays clearing used plates, glasses etc
We found the all inclusive party night package on the website and instantly booked. We booked for 16 people and also asked about hotel rooms. To be honest, the whole booking episode was tricky- we were given a mobile number for the organiser but she rarely answered her phone and didn't put on record that we had reserved rooms- luckily when we rang to book the rooms they had enough available. Upon arrival at the hotel reception it looks well kept and the person checking us in was very helpful. Our room was as you would expect- clean and comfortable. As we were early we decided to go to the bar for a snack as we had read they served all day everyday- as it says on the front of the menu. We were then told only a small menu was available- sandwiches and baguettes- £12!!! Rip off. There was 5 of us waiting to be served and the girl on the bar clearly wasn't experienced. She took all our food and drink orders- THEN told us to take a seat she would bring drinks over. She then served someone else ( it was not busy). We received our food then received our drinks 15 minutes after ordering them. Awful bar service- not great first impressions. The party night was good- tables set out in long rows and buffet/ carvery style serving- different to what was stated on the menu/ booking brochure. But was tasty all the same. We were given a wristband for the all inclusive drinks- the drinks were watered down, not very strong. We ordered shots which were £4 each. Very expensive. There was a photo booth which was good fun, £1 a print out. The breakfast was very expensive so we decided to opt out- also finished at 10. Overall the hotel was nice and party was good. Service could have been better by the girl on the bar and the booking could have been smoother. The food and drinks too expensive!!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Aylesbury places you within a few miles (5 km) of Aylesbury Waterside Theatre and Buckinghamshire County Museum. This 139-room, 4-star inn has conveniences like an indoor pool, free in-room WiFi, and free self parking. Go Ape at Wendover Woods and Aylesbury Park Golf Club are also close to this Aylesbury inn.
This inn serves as home to a restaurant, which has garden views and specializes in British cuisine, along with a bar. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All of Holiday Inn Aylesbury's 139 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Holiday Inn Aylesbury have access to an indoor pool, a health club, and a spa tub. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly inn include a sauna, free WiFi in public areas, and 7 meeting rooms.
Reviews from Trip Advisor
67.0% of guests recommend this hotelTotal of 790 reviews