Holiday Inn Aylesbury3.5 out of 5.0
Recent guest reviews
We stayed at the hotel for 1 night as part of a Reunion (30 + people) We found the Check in staff to be friendly but the staff in the Bar & Lounge area were definitely lacking in people skills - the staff were young and in my opinion lacked training in Customer Care + a little leadership would go a long way. At breakfast there just didn't seem enough staff on duty and plates took a long time to be cleared away. At the coffee station there were NO cups so I had to ask for some - I was told they were being washed ....the cups did eventually arrive. By the time we left there was a big queue of people waiting to get in for breakfast - had the tables been cleared quicker then this wouldn't have occurred. Our room was in good order with the exception of the in room safe which was out of order - there was power but it wouldn't open. I reported it to reception so hopefully it could be fixed for the next customer. All in All our stay could have been better...such a shame as this could be a nice hotel if managed correctly. It seems to be that there is a general lack of communication between each department which needs to be solved.
A friendly greeting from a bubbly receptionist was a good start to our weekend away. Check in and out was painless. We had booked a suite which gave us a small hallway, toilet, lounge, bedroom and bathroom. It was very clean and I must say the bed and pillows were very comfortable indeed. The hotel requires updating desperately and new carpets a must. They are tired and threadbare in places. The bathroom was ok but a shower over a tired looking bath isn’t what I want. There was a peculiar looking mini fridge in our lounge area. Inside had two bottles of water and a single kit kat. Nowhere does it tell you a price or anything so we ignored it and when we were checking out we discovered it was complimentary! ( no idea about the kitkat though!). When we arrived we needed a bottle opener so my husband went down to reception to ask. They said to ask at the bar. So he went over and waited while the chap finished his paperwork. They he was told no we couldn’t borrow a bottle opener. So my husband said, I’ve come to ask you for help, I want you to help me fix this. In the end the chap ( who was unhelpful at best) agreed to open the bottle for us! So my husband had to come back to our room to collect the wine to take back to the bar. Nightmare! There’s a health Centre within the hotel which we didn’t use as I didn’t know they had one. There was nothing in our room to explain what the health centre offered. We had a buffet breakfast which was very good actually. They offer a great selection of hot and cold food. I engaged with two members of staff who were friendly. It cost us £18 for the two of us. Overall this place is ok, but nothing special.
Stayed as part of a coach trip party. Spacious room and spacious bathroom with ameneties. Wasn't aware there was air con as switch was not where one would expect it to be so suffered a hot night so watch out for this. We had dinner the first night which was excellent in both quality and variety. Breakfast was equally as good with continental or cooked and the usual cereals etc and good choice of beverages. Helpful staff throughout hotel and very pleasant. Large glass of wine and a beer cost £10 it was the wine which cost £7 that topped the bill up so be aware. Would stay again as really enjoyed it and felt like I was on holiday even though just one night. Everything faultless.
Stayed only one night. Staff friendly and helpful, easy check in. Room comfortable. Breakfast was varied and plentiful. Lovely courtyard which we sat in and had a coffee. Did not have use bar or restaurant other than breakfast which was included. Has a pool which looked lovely but unfortunately did not use. Definately would stay here again.
A fairly soulless hotel with well worn carpets and tired paintwork. The bathroom is clean but with hopeless lighting, nowhere to rest a toilet bag and the only place to hand the hand towel is over the toilet roll. The food is less than inspiring. My swordfish was both tasteless and rubbery. The restaurant staff are helpful and friendly but due to their lack of numbers, the service is extremely slow. I was particularly unimpressed by the restaurant manager who did not hesitate to blame one of his staff members when he delivered something to the wrong person. Instead of coming round to face me, as I was facing away from him, out towards the garden, he shouted out behind me, asking if all was ok - although I was unaware it was me he was addressing. Phoning the hotel (as I had left something behind after checking out) took at least 4 phone calls and I fail to see why Holiday Inn should charge 13p a minute and then take up half a minute with promotional info. In the end, I was forced to go through the booking service in order to talk to reception. The whole place requires a serious overhaul.
Stayed here for a night last week, Booked 2 rooms. Parking was quite straight forward on arrival and departure. Arrived around 6pm-ish Check in was a long and slow process. only one person behind the check in desk and the queue was growing by the minute behind us. Both rooms were located on the ground floor, & both bedrooms and bathrooms were outdated & the plumbing didnt work well in the toilets. It did annoy me that there were no power sockets by the bed side tables in order to charge your mobile phone etc. I will say that the bed was comfortable and had a good nights sleep, however that was until we were awoken by squeaky maids trolleys at 7am outside in the corridor. One room had 2 bottles of water (1 still & 1 sparkling), the other didn't. So upon asking at the reception if we could have some water in the room, we were told " sorry we have run out...use the tap water from the bathroom"!! How does a Holiday Inn run out of bottled water??... Surely they would have had some from behind the bar or in the cellar somewhere?? Eventually I took matters into my on hands & asked for a taxi to to me to the nearest place & bring me back at my own expense, they booked me to the nearest Tesco's, which passed 2 open petrol stations on the way, so I ended up paying £15 for a return taxi journey I could have possibly walked to if I knew the area. That being said, they may well have run out of water, because as I went down to breakfast the next morning, they only had warm still water in a glass coffee shaped jug (with the option of a bucket of ice cubes to cool it down) on the breakfast buffet stand. The Worst experience of the stay was in the bar on my arrival evening, where we were served a bottle of wine as hot a a cup of tea (due to it boiling under the spot lights under the bar shelves.)... After much discussion,.. & 15 minutes later we were offered another bottle, only to discover it was the exact same bottle that we rejected in the 1st place (we knew this as it was already opened and had the same peelings on the bottle as the one we sent back & complained about). Food and service in the restaurant for dinner was ok, however last orders were way to early in my opinion, I believe we were told it was around 9.30pm? The only shining star in my stay was the young bubbly lady from Zimbabwe, that genuinely looked like she cared and was enjoying her job. Check out was equally as slow as the check in process, and the lady had a problem with both the printer and the credit card machine. To be honest, all in all, I would not recommend this hotel to others.
I spent a happy week here for work. The bed was really comfortable, my only gripe is the hotel being set to winter mode so no AC, but there was a large window. The food was excellent every night and breakfast set me up for the day! The gym facilities are really good for a hotel and the spa with sauna, steam room and pool were well maintained and good for a post-work relax. Fingers crossed the jacuzzi work is completed soon and its back in action
We stayed here as part of a family group. They were extremely busy as there was a wedding party going on. We were warned there may be a wait for our meal but it wasn't too long a wait and the food was good. Three of our group shared a room and used the bed settee which actually folded out into 2 separate beds. The mattresses were deeper than we were expecting for a sofa bed and were very comfortable. Even with a double bed and 2 sofa beds there was still ample space in the room. There were also wooden shutters at the window which really kept the light out during the night. They hadn't quite got the details of our bookings correct so check in /out took a little longer than we anticipated. Unfortunately there were no lifts in the hotel so we had to carry our cases upstairs. It was also an issue for one of our group with limited mobility.
As locals to the area we had to move out of our house for nearly a week whilst building work was undertaken and every day we were so well looked after in the restaurant it will definitely a positive and memorable experience , travelling every week and staying in hotels regularly throughout the UK and beyond I can honestly say I have never experienced such passion from 2 people being Sam and David, nothing was ever too much trouble, the food was great and this review extend to offer my personal compliments to the Chef who was fantastic and flexible, the whole feeling of being made so welcome really did stand out. I think without this the hotel would struggle as the bedrooms aren’t particularly great, but to be honest that wasn’t an issue, given the dining experience. My review goes as far as saying I will definitely return with the current set up, although if this changed I probably wouldn’t
Holiday Inn's tend to be reliable if somewhat the same. Aylesbury offering is of good standard, clean, staff helpful. Rooms more than adequate and sleep quality good. Nice pool and gym. We had room only so did not sample the breakfast but they offered a voucher for £9 each as opposed to £12 when booking (via Booking.com so I presume commission). Free wifi, goood TV, shower etc en suite, large bed. Not too far from M40 and M1. On the A41. Would book again.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Aylesbury places you 4.4 mi (7.1 km) from Aylesbury Park Golf Club and 9.3 mi (15 km) from Roald Dahl Museum and Story Centre. This 139-room, 3.5-star inn has conveniences like an indoor pool, free in-room WiFi, and free self parking. Rex Cinema and Chartridge Park Golf Club are also within a 20-minute drive of this Aylesbury inn.
This inn serves as home to a restaurant, which has garden views and specializes in British cuisine, along with a bar. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All of Holiday Inn Aylesbury's 139 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Holiday Inn Aylesbury have access to an indoor pool, a health club, and a spa tub. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly inn include a sauna, free WiFi in public areas, and 7 meeting rooms.
Reviews from Trip Advisor
67.0% of guests recommend this hotelTotal of 806 reviews