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Holiday Inn Aylesbury

4.0 out of 5.0

Recent guest reviews

Had our Xmas party here last friday. Food was good but all the spirits were watered down. Vodka and gin was so weak. Even ordered a neat Vodka and couldn't taste it. Not great for £45 deal meal and alchol. This really isn't acceptable.

We joined in the company's seasonal festivities which, this year were held at this hotel but what a big disappointment. The reception was chaotic to say the least and it took quite a time to eventually get allocated a room. However, the room was a good size and well equiped as was the bathroom, absolutely no complaint about this. The Christmas festivities were held in one of the larger corporate rooms and the tables well presented with bottles of wine and water, crackers and fun toys which caused much laughter. We had previously selected our various courses and these were listed on personalised cards and it seems that's where the organisation ended. The various courses were sporadic in their arrival and the quality of the food left much to be desired. My soup was quite tasty but the turkey, baked potatoes and accompanying pigs in blankets were bland and tasteless. The individual Christmas puddings were stodgey with little custard. The coffee was self service rather than presented at the table and was more like a canteen presentation. The mince pies would have benefitted from being warmed, All in all a very disappointing evening! There was a good selection at the buffet style breakfast although one had to wait for a vacant table. We experienced a small problem in the room which took well over an hour to resolve after reporting this threes times in person to reception and repeatedly telephoning which was unanswered. It would seem that the whole establishment is understaffed making one wanting to never visit this hotel again.

A total shambles. Poorly managed and the worst bar service on the planet. Imagine waiting twenty minutes to be served two gin and tonics , watching the barman poor the gin and then be told they no ice and no tonic ! Room booking was equally bad. First they have the wrong date on the system and we had to wait two hours for the booking to be reconfirmed then we were called at 0730h in the morning and told that we had to move room as they needed it for a wheelchair bound guest. Why couldn’t they have foreseen that the night before ? Dreadful experience - avoid at all costs.

Premises easy to find, even without satnav, plenty of parking close to the entrance. On arrival staff were friendly and helpful, found our details on their computer and issued keys. We believed that our visit did not include breakfast but were assured that it did. Good start. Our room was larger than I had expected, never stayed at a Holiday Inn before, was spotlessly clean and comfortable, had everything we needed. The hotel had a big Christmas party on that evening and I anticipated it would be noisy, however our room was far enough from the party room that we heard nothing and spent a very comfortable night. Breakfast was excellent, with a good choice of foods and all the trays being replenished at need. We used this as a base to visit Waddesdon Manor and despite having to travel through Ayelsbury for each trip it was ideal. Checkout was quick and easy, staff on the desk were very pleasant. We considered our stay very good value.

Booked 2 rooms. Just before we went I noticed that holiday inn had taken £100 more (from my credit card) than the price which had been confirmed. So I called holiday inn who said they would respond within 48 hours and ask the hotel what went wrong. No response so on checking in I raised the issue. The receptionist knew nothing and had a variety of prices that she thought were applicable. I left it with her to speak to the manager and call me. No call so late that night on my return to the hotel I asked. No one knew anything. After about 15 mins the manager refunded the overcharge but no explanation was ever given. This is not what you need or want holiday inn. Adminsistratively it was a shambles. A slight plus was the fact the 4 of us were given 2 free drinks but the hassle ruined what would otherwise have been a pleasant stay. The room was nice.....

despite some of the tales on here we had a lovely visit room clean , booked in early as we were travelling past it , staff pleasant well-mannered booked the deal with evening meal and breakfast one of the nicest meals out we've had for a while hot, tasty nothing was to much trouble. Breakfast was the same very tasty and nice and hot. Staff always helpful . This area has a lot to visit this time of year .

So I wrote a review on this hotel at this time last year and here we are a year later with no improvement. Room was clean but cold, if I wanted more heat I had to ring reception for a heater except reception wasn't answering! 4 tries later I decided to go down there ( not a short walk as well it's quite a large hotel)only to find no one at reception and two other people waiting rather irate, ok it was late but no excuse. Eventually a chap showed up and explained he was the only person on duty and didn't answer the phone as he had to be in 'alot of places at once'! Heat sorted I decided to have a drink at the bar but told I couldn't unless I prefer authorised a card at reception! Got to the bar and again only 1 on and she couldn't find her swipe key for the till so I had to wait yet again until she found them. Orders 1 coke and a bottle of beer, beer was fine as it was in a bottle bit coke came from the pump, now I say coke as it was the right colour but the it tasted more like water. Decor again looking tired throughout the hotel. For the money it could/should be 'alot better.

We stayed for one night when visiting family in the area. Check in was quick and there was plenty of free parking. The corridors leading to the rooms reminded me of university halls or residence - slightly soulless with carpet that had seen better days. Our executive room was a good size although lacked some elements that I've come to expect of the HI chain. No biscuits or alternative teas on the refreshment tray. Bed was comfy and the wooden sliding shutters shut out any light. Breakfast buffet had a good choice but none of the cooked items were particularly warm. Only one peppermint tea bag available and not replenished despite my request. The Christmas decorations in the lobby look as though they had seen better days.

Currently staying for a second of a two night stay and have just had one of the poorest dining experiences I can recall. The service was virtually non existent yet they decided it was acceptable to add a service charge! The main courses came out before the starter that was ordered, which eventually arrived 10 minutes later. The ice cream desserts for the children never arrived even after several requests, we eventually left the restaurant with a very tired and disappointed little boy...the others having given up half an hour earlier! The menu was nothing special though quite pricey.The breakfast was really nice, we’re hoping tomorrow will prove just as good. The restaurant is really cold to the point that on our first night one couple had to go and fetch their coats to sit and eat their meals. I might add dinner on our first night was more acceptable. The hotel itself definitely needs some TLC and there are several maintenance issues that need addressing. The door to our room didn’t self close and it looked as if someone had forcibly gained or tried to gain entry to it, and about 2 hours after checking in another family managed to gain entry to our room with their key card...very worrying in itself. The receptionist re-programmed our cards and said it shouldn’t have happened! The hotel looks worn and tired, with some radiators coming adrift from the walls and carpets that need replacing.The reception area obviously has had some money spent on it and looked quite welcoming, but it was very cold in there. The staff in reception I found helpful. There is plenty of free car parking which is a plus, and a swimming pool which was enjoyed by the family, but sadly there is little else to recommend this hotel. Not the standard we have previously experienced.

Booked the hotel a double room, when I arrived it was a twin, I went and politely informed them of the mistake and they said "no you booked a preference and your preference wasn't available" I said that they should have informed me and they replied with "well we can't email each customer individually". They also couldn't provide another room so we were stuck with the twin. I was spoken too with rudeness and a general lack of care. Then once past reception it all changes....it looks great in reception, which has clearly been refurbished but u get into the hallway and the carpets are thread bare, the decoration has been done on the cheap, there was no cleaning in the corridors or stairs for 3 days! There was general dirt and mantianence issues everywhere. Then finally we come to the spa, seeing as there is no life guard you expect some things to slide but this is closer to a kids play area than a spa, no age restrictions on the sauna, steam room or jacuzzi....(which I thought was a safety issue) which meant you had kids running in and out if each if these so relaxing was impossible! This was happening from early in the morning until close. To summerise, don't go there for a cheap romatic weekend with your partner as all you get is the cheap and not the romatic.

New Road Weston Turville Aylesbury England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Holiday Inn Aylesbury places you 4.4 mi (7.1 km) from Aylesbury Park Golf Club and 9.3 mi (15 km) from Roald Dahl Museum and Story Centre. This 139-room, 4-star inn has conveniences like an indoor pool, free in-room WiFi, and free self parking. Rex Cinema and Chartridge Park Golf Club are also within a 20-minute drive of this Aylesbury inn.


Dining

This inn serves as home to a restaurant, which has garden views and specializes in British cuisine, along with a bar. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All of Holiday Inn Aylesbury's 139 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.


Property features

Guests of Holiday Inn Aylesbury have access to an indoor pool, a health club, and a spa tub. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly inn include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Standard Room, Non Smoking

King 1 | Full 1 | Sleeps 2

Superior Room, Non Smoking

King 1 | Full 1 | Sleeps 2

Room, 1 Double Bed, Accessible

Full 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 777 reviews