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The Brunei Hotel

3.0 out of 5.0

Recent guest reviews

It is so sad to see the restaurant so quiet in the evening with only one table occupied. The food is excellent and service with a smile. Right from the salad to the main course especially dessert. The hotel should have a stronger marketing team to promote their restaurant. It is understandable that the hotel is located where it is hard to find parking but there are a lot of good things that they can say about the surrounding area itself.

This was a great find in the heart of the capital. The rooms are very clean and well maintained. The beds are firm, as are the pillows so if you prefer soft bedding this may not be the hotel for you but it's personal preferences. Staff are friendly and the check in was quick and efficient. Breakfast buffet was good. Not a huge amount of choice but some great dishes and egg station and they will even make you fresh waffles. Yum. The hotel is within walking distance to everything. There's not a huge amount to do in the capital but the hotel is close enough to the mosque that you can walk there day or night. Spectacular! Walking to river from here is also easy and the local shopping mall. Staff organised trip to airport at end of our stay which cost $20AU. Which considering you can't find a taxi or Uber in Brunei it is good value. Would highly recommend this hotel.

Very friendly people, food was great, great ambiance. Fast room service and excellent location to Bandarku Ceriaku event that happen every Sunday morning. Near Yayasan shopping malls, coffeebean and water village. Expect to see no other shop open after 8am tho. Just few items that is missing- parking not available and given two single bed instead of a queen even after we requested one. Other than that, i will give them excellent.

Pros: friendly and supported stuff, good breakfast of variety of dishes, accepted level of cleanness, very strategic location, airport shuttle services, good WiFi internet connection for free (if your room close to the router), efficient air condition inside the room. Cons: amusement is zero, no gym, no swimming pool, only one international TV channel to be watched in the room's TV, during my staying there were some noises from generator or another machine, they gave me inner small room without view.

Great location in downtown Bandar Seri Begawan. You can walk to the major sites from here. It's 1 minute from the outdoor market area and a 4 minute walk to the waterfront area where you can pick up boats to go to the water villages. Staff was very friendly and attentive. If you book via the hotel website, they will provide free airport pickup/drop off. Wish I'd known this before. I emailed the hotel to arrange airport drop off/pick up and they got back to me right away and quoted me the same price as normal taxis, which was very nice. Usually hotels charge a lot more for their airport services, but they did not, which I appreciated. The car was spacious & clean, driver was very friendly and there right on time to pick me up from the airport, even though I arrived a bit early. The rooms are basic, which is understandable as it's not very expensive, but there aren't many options in Brunei. But the place is clean, staff are nice, it's a good value, and the location can't be beat. While I wouldn't stay here for weeks on end, it's good enough for a few nights if you want to explore the city.

Had a charity event at this hotel. The staff is really helpful and skilful too. One of the backdrop could not work well, Allan and his team went all out to help us to resolve the challenge. Food served on time, and the setup was neat. Overall the team is accommodating. Only down side, kind of challenging to find places to park the car.

We visited during Ramadan which was an interesting experience. Being a strictly Muslim country, food is not consumed between sunrise and sunset so breakfast was served in a conference room with the windows blacked out out of respect. It was also a Friday, meaning that everything in Brunei shuts from 12 til 2 for prayer. The hotel were very accommodating in allowing us to have a late checkout so that we could return to our room during this 2 hour period rather than wander around a ghost town. They were also happy to store our luggage until late afternoon when our flight left. Make sure you ask for a room overlooking the Kianggeh Market.

We had a horrible experience here. We should have known based on the price that there was a lot wrong and there certainly was. We had problems with the airport pick up, with the receptionist, with the manager, with everybody associated with this place. The bed was totally un-sleepable which is a crime in our book. Absolutely do not even think about staying at this hotel. Horrible horrible horrible!!!!!!

The good... Staff were very friendly, always had a smile. Airport transfer was good, although I could not see my name as the man had it taped to the window next to the door, while on his phone. You always look for someone holding the sign. I booked months prior and requested a high floor and view of the market, like TA reviews suggested. I got 1st floor, facing another street. Why? I stayed 2 nights. The next day when I got a bath mat with a hole in it and a doona cover with a hole in it, I asked what their occupancy was .. 25% .. Again why? Told them about the linen, nothing done to replace them. The vinyl floor had pieces torn from it. At that occupancy, why not give guests good rooms, so they will leave good reviews. Breakfast was a large choice, but not for Europeans.

Great location close to the water taxis. Rooms were very nice. The front desk were very helpful in suggesting sites to see. Hotel offered room service and food was good and reasonably priced. The front desk also mailed our postcards since the post office was closed. Very lovely staff. Note this is a dry country and there is not a drop of alcohol anywhere.

95, Jalan Pemancha Bandar Seri Begawan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • Laundry facilities

The Brunei Hotel places you within a 10-minute stroll of Sultan Omar Ali Saifuddien Mosque and Royal Regalia Museum. Each of the 63 rooms at this 3-star hotel includes free minibar items, a coffee maker, and an LCD TV. Also close to this Bandar Seri Begawan hotel are Jame'Asr Hassanil Bolkiah Mosque and Brunei Museum.


Dining

Enjoy a bite to eat at Choices Cafe, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 63 air-conditioned rooms provide free minibar items, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with DVD players. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Desks are also standard.


Property features

The Brunei Hotel features free WiFi in public areas, a meeting room, and laundry facilities. You'll find limited parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage.

Room options

Superior Triple Room

Twin 3 | Sleeps 3

Deluxe Double Room, 1 Double or 2 Single Beds

Full 1 | Twin 2 | Sleeps 2

Deluxe Triple Room

Twin 3 | Sleeps 3

Executive Double Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 362 reviews