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Country Inn & Suites By Carlson, Harlingen, TX

3.0 out of 5.0

Recent guest reviews

I was here a few days. Comfiest beds, comforters, and soaps of any hotel I've ever been in anywhere in the US. The staff was friendly, though the managers should've made sure that they kept water more accessible, since the water fountains were not recommended, and the only way you could get drinking water was by asking the staff directly to give you some miniature bottled waters, and the managers/owners never really smiled or were warm. However, it seemed like a young woman on staff named "Brisa" (I think) really made up for management's mistakes. She was extremely friendly and attentive to all guests--I even witnessed a guest tip her, and I have never seen a receptionist tipped before, although her level of service certainly warranted it. She knew guests' names, asked how everyone's stay and trips were going, and made sure everyone was comfortable and had everything they needed. She made me feel very welcomed, and since I had never been to Texas before, it was certainly appreciated! The human touch, treating people like human beings, really makes all the difference. The owners would be smart to promote her. It was nice that management provided complimentary gift water bottles, but without drinking water, it's just a piece of plastic! I saw that my feet were black after walking on the carpet in my room a bit. The floor didn't look dirty, but I guess it was. Yet, the room was comfortable and clean, and the hotel was very pleasant, and if water's more accessible, I'd return.

Easy to find location, friendly check in, and clean and comfortable room! We were more than pleased.

Ok Hotel , under renovations. Room was dusty and blanket has holes. not sure that they clean it often. The water from the shower came out brown ( when I complained , they claimed that a pipe broke before and that was the reason ) nevertheless they should have warn me beforehand. Terrible place to stay.

Too many bright lights on the outside of the hotel. Curtains were not long enough to block it from coming in. Peaking spaces were far to one side of the hotel.

First room had a musty smell didn't discover the cause until the following morning shower when you pull back mat in shower and find it covered in mildew as it tries to cover rust areas in tub. How one would be able to bath in tub water swimming with rust and mildew is beyond me. Don't believe them saying that it's undergoing renovation...I was there and saw no work. Next room shower is better but lacks consistent hot water mostly cold or slightly warm. The drawers in both rooms are stained with chemicals. Beds are really hard(could be a plus for some) Continental Bkfst ok. One of the days we did not get room cleaned. Definitely 1 star or less.

The hotel is clean with a friendly staff. The location is convenient, and there is a fair amount of development in the area.

I checked in late but it was nice. I will remember to book them in the future.

Charged me 250.00 because housekeeping claimed it smelled like smoke without notifying me. Never smoked in room smoked in designated areas as told.

Well, I was pleasantly surprise with the breakfast service. when we arrived to the breakfast bar on Saturday morning my grand kids were ecstatic with the variety of items, on Sunday my granddaughter was disappointed that this day they were not serving sausages and she told grandma she was really looking forward to eating sausage, apparently an employee heard her and that employee took it upon herself to make my granddaughter sausages just for her. This action made our granddaughter very happy! I'm am so happy that your staff has the empowerment to make these kind of decisions, because of this action I will recommend this location to all my friends and family, again thank you for all you do. Eduardo Monsebais from Austin, Texas

There was construction going on right outside our window. The room smelled horrible and the carpet was dirty. The bathtub was old, dirty looking and rusty. We left and checked in to another hotel.

Hotel was old. Bathroom tub and carpet was old & dirty

I've stayed here before and everything was great. This time around I did see that the hotel needs and up grade the place is starting to look old. And we paying good money to stay in a good place. Other than that everything was good like always. Nice and friendly staff is always a plus!!!

Evcellente in everything Nice people Great Breakfast Nice neighborhood Very comfortable Thank you..!

Rooms for very roomy the facility hotel had all the necessities will come again and recommend

The rooms were large. Breakfast one day did not start on time, the toilet kept running (but I didn't bother to complain) Overall very good experience just a few minor issues and it would be nice if they offered a shuttle as I waited a long time to get a taxi to the hotel.

Great customer service. Friendly staff. Great breakfast.

We had a great stay at the hotel. We will be making another reservation in the middle of December.

Very pleased with motel. Pleasant surprise that we had separate living area. Everything very clean.

Unfortunately, on this stay, room was not cleaned and linens not replaced despite our request. Granted, we slept late, but this should not have been an excuse.

Hotel was well priced and comfortable. Breakfast was good for a family on the go and staff was friendly. We would stay there again if we were in that town. Rooms were clean and comfortable.

Room options

King, Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

King, Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 5

Suite, Multiple Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 5

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson

Everyone (16) Couples (5) Business (4) Family (14) Other (1) Friends (2)
4

the human experience

Everyone

I was here a few days. Comfiest beds, comforters, and soaps of any hotel I've ever been in anywhere in the US. The staff was friendly, though the managers should've made sure that they kept water more accessible, since the water fountains were not recommended, and the only way you could get drinking water was by asking the staff directly to give you some miniature bottled waters, and the managers/owners never really smiled or were warm. However, it seemed like a young woman on staff named "Brisa" (I think) really made up for management's mistakes. She was extremely friendly and attentive to all guests--I even witnessed a guest tip her, and I have never seen a receptionist tipped before, although her level of service certainly warranted it. She knew guests' names, asked how everyone's stay and trips were going, and made sure everyone was comfortable and had everything they needed. She made me feel very welcomed, and since I had never been to Texas before, it was certainly appreciated! The human touch, treating people like human beings, really makes all the difference. The owners would be smart to promote her. It was nice that management provided complimentary gift water bottles, but without drinking water, it's just a piece of plastic! I saw that my feet were black after walking on the carpet in my room a bit. The floor didn't look dirty, but I guess it was. Yet, the room was comfortable and clean, and the hotel was very pleasant, and if water's more accessible, I'd return.

By , from Florida on May 30, 2017

Review comment responded on Jun 1, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay.We apologize for any discrepancies that occurred during your stay. We look forward to your next stay.

5

perfect stay

Everyone

Easy to find location, friendly check in, and clean and comfortable room! We were more than pleased.

By on Apr 28, 2017

Review comment responded on May 1, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

1

ok hotel , under renovations. room was dusty and b

Everyone

Ok Hotel , under renovations. Room was dusty and blanket has holes. not sure that they clean it often. The water from the shower came out brown ( when I complained , they claimed that a pipe broke before and that was the reason ) nevertheless they should have warn me beforehand. Terrible place to stay.

By on Feb 17, 2017

Review comment responded on Feb 20, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

3

it was under construction.

Everyone

Too many bright lights on the outside of the hotel. Curtains were not long enough to block it from coming in. Peaking spaces were far to one side of the hotel.

By , from san antonio on Jan 20, 2017

Review comment responded on Jan 26, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

1

this is a bad pick. no way is this a three star!

Everyone
Under the bath mat/bib

First room had a musty smell didn't discover the cause until the following morning shower when you pull back mat in shower and find it covered in mildew as it tries to cover rust areas in tub. How one would be able to bath in tub water swimming with rust and mildew is beyond me. Don't believe them saying that it's undergoing renovation...I was there and saw no work. Next room shower is better but lacks consistent hot water mostly cold or slightly warm. The drawers in both rooms are stained with chemicals. Beds are really hard(could be a plus for some) Continental Bkfst ok. One of the days we did not get room cleaned. Definitely 1 star or less.

By , from san antonio on Dec 26, 2016

Review comment responded on Jan 2, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

5

nice hotel in a convenient location.

Everyone

The hotel is clean with a friendly staff. The location is convenient, and there is a fair amount of development in the area.

By , from Dayton, Ohio on Dec 9, 2016

Review comment responded on Dec 12, 2016

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

4
Everyone

I checked in late but it was nice. I will remember to book them in the future.

By on Nov 21, 2016

Review comment responded on Nov 24, 2016

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

5

watch your credit card statement

Everyone

Charged me 250.00 because housekeeping claimed it smelled like smoke without notifying me. Never smoked in room smoked in designated areas as told.

By , from p on Oct 24, 2016

5

very nice hotel

Everyone

Well, I was pleasantly surprise with the breakfast service. when we arrived to the breakfast bar on Saturday morning my grand kids were ecstatic with the variety of items, on Sunday my granddaughter was disappointed that this day they were not serving sausages and she told grandma she was really looking forward to eating sausage, apparently an employee heard her and that employee took it upon herself to make my granddaughter sausages just for her. This action made our granddaughter very happy! I'm am so happy that your staff has the empowerment to make these kind of decisions, because of this action I will recommend this location to all my friends and family, again thank you for all you do. Eduardo Monsebais from Austin, Texas

By , from Austin Texas on Oct 24, 2016

2

not a good experience

Everyone

There was construction going on right outside our window. The room smelled horrible and the carpet was dirty. The bathtub was old, dirty looking and rusty. We left and checked in to another hotel.

By , from Florida on Sep 29, 2016

Review comment responded on Oct 25, 2016

We apologize you were not satisfied with the condition of the hotel during your stay. We are going through renovations to improve our guests experience. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.