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Mercure Bristol Holland House Hotel and Spa

4.0 out of 5.0

Recent guest reviews

After travelling 30+ hours from Australia to London then a train to the hotel in Bristol we checked in and made our way to the room, at first it was lovely. Until an abrupt awakening at 2am from someone entering our room which wasn’t too good, anyway we made our presence clear and they left, the next day we had dinner at the hotel to be disappointed again, ordered a steak sirloin (relatively lean) to be served a steak which was 1/3 fat! Unenjoyable. After dinner we headed back to the room where for a second night someone tried to enter our room. Good job we were there or a fear that things could’ve gone missing.

If you want to party this is the hotel for you. Music was blaring until 2am, guests ran up and down the corridor yelling. Frustrated, I asked the night concierge to please put a stop to the noisy activity. After all, most of us do like to sleep at night. The concierge was ineffective. Book a room here at your own risk. The next morning I complained at the front desk. The only comment I got was, 'we're sorry for the inconvenience'.

I had booked into the Mercure Brigstow, but unfortunately the Satnav took me to the Holland House. There was no signage saying the name of the hotel in the rear car park. We parked up responsibly and checked the car park meter in order to purchase a ticket. This appeared to be geared towards the short stay use of the Spa. Another sign indicated that overnight parking was payable at reception. As I was due to stay 2 nights, I made my way straight to reception to check in. It was only when I reached reception that the receptionist explained my error and gave me directions to my hotel. I mentioned parking in the rear car park and they said 'don't worry, you'll be fine'. A month later, their parking firm, Smart Parking, fined me £60. I was in the car park for 11 minutes! I phoned the hotel to explain the situation and the manager told me that I should be ok as there was an allowance of 15 minutes given before charging. This confirmation was provided to me in writing. I passed this onto the parking firm in my appeal but they refused to accept it and continued to ask for payment. Unfortunately due to other circumstances I was unable to fight this so was forced to pay up. In two separate incidents, the hotel staff provided me the wrong information on the parking. They should have warned me about Smart Parking's zero tolerance instant charges and not given me incorrect information. I am very disappointed as they have not recompensed me for their poor service or offered to pay the fine as a good will gesture. Smart Parking in addition, seem typical of a ruthless money grabbing parking company who have no empathy or tolerance for a genuine mistake!! Be warned!!

Stayed here for mine and my boyfriends anniversary, and we found this hotel online with a 4* rating and the price wasn’t too steep. We looked at the photos and all of them looked amazing, the pool was definitely a bonus too! However I don’t agree this is a 4* hotel. There are a few negatives and positives about the hotel.. firstly the area it was located in was a little different to what we thought.. saw lots of graffiti around etc so we were a little nervous.. although I understand this is nothing to do with the hotel. The car park is around the back of the building and you have to pay £15 for overnight parking.. luckily we only stayed one night so we didn’t have to pay any more than this as we thought that’s rather expensive considering we’ve already paid about £70 for a room (not including breakfast). We walked into the hotel and it did look absolutely beautiful, really spacious, clean and all employers looked very smart. We were greeted by a lovely receptionist who gave us our keys and we made our way to our room. Once we entered our room, it was a little on the smaller side you don’t get to pick what size double room you get, however it was ok just for one night. I am an ex housekeeper myself and upon arrival it did look clean, however the further I looked into this it wasn’t. Every window was covered in black mound around the edges, which I assume this is because you can’t even open the windows. There was the most thickest layer of dust I’ve ever seen and all I did was move a curtain. It can’t of been cleaned in a very long time. There were holes all over the duvet cover and it was inside out.. to me that is just poor housekeeping. The shower was very spacious which is good although again had not been thoroughly cleaned along with the toilet which had a yellow scum line in the bottom. Other than this out room was bearable as it was only to sleep in really.. we did decide to use the pool the following day. It’s an okay size however if it does get busy I can imagine it’s quite cramped. It doesn’t look like the picture advertised at all.. could do with a bit of an update but other than that it was fine. Overall this hotel is average maybe a little steep on price considering the cleanliness of our room. I do hope that they will alter this and make sure every room is spotless.

This hotel have some positive and negative things about it which I’ll be outlining. First I’ll start with the positive: it’s in a fantastic location within the city,friendly staff, rooms are generous in size,clean accommodation,free WiFi and the beds are comfortable and sturdy. Negative: the rooms were a bit hot even though the rooms have a cooling system with airflow, my bedroom windows doesn’t open so you can’t get any fresh air. The dinner was flavourless and wasn’t nice. Breakfast however, was better. Based on the above I would rate this hotel as average. Would I stay here again yes I would however, if it’s summer I would request a fan because the rooms could be very hot.

The beds are very comfortable and the location of the hotel is in a good place close to all the restaurants museums and not far from the large shopping centre. The decor was not to our taste but we were asked if we would like a shower or bath. Next to the hotel there is also a gym, sauna, steam room and pool which is included in your stay. The towels are provided by the leisure centre for the pool/gym. The staff were very friendly and helpful. I would go back there again as the hotel is located close to all someone may want to see when they first come to bristol and the swimming pool and sauna were also a benefit. The price of the hotel considering all the services you get is very affordable.

Convenient- yes, ok breakfast - yes, anything else no. Walking into this hotel your greeted by signs saying something like ‘car park issues cannot be felt with on site’ now I’m no hospitality manager but this is wrong in my opinion and a complete cop out on the hotels behalf sort the car parks out don’t blame others. Walking into my room I was greeted by balls of human hair on my carpets brown stains round the bottom of the toilet (floor area) and dust everywhere complemented by black mound on the windows the cleaning in this hotel is beyond poor. Would I stay again.... probably not unless I really had to. This hotel should Impress but it sadly just does not. Improvement needed.

The room was good - everything we expected. There was a nice choice of breakfast food available and the dining area was clean and comfortable. We were happy with our room and the services provided but the real advantage to this place is the central location and how we could quickly walk to anywhere we needed to be. We weren't so impressed with the pool area - it was small and the changing facilities were particularly tiny, but it was a bonus to be able to have a swim.

This was a good location for all the places that we wanted to go, we only stayed two nights but whilst the bed had been made when we were out, nothing had been stocked up ie water, t bags, biscuits etc. no clean cups/glasses. We did call reception and ask and they brought them but I would have thought that this would be pretty standard.

Well we had good expectation of the spa hotel and the initial impression was good. Clean and well set up with a decent pool which we used once. The rooms are basic and clean. My only dissapointment was with the beds as they are rock hard and felt like we were sleeping on wooden pallets. No matter how you position yourself it was just uncomfortable. A major let down as I had a poor nights sleep. We didn't eat at the hotel so cannot comment. The pool is okay however make sure you pick up a towel at reception as there are none in the changing rooms plus bring a £1 coin for the lockers. Oh and if you want to show afterwards you'll need to bring some washing products as there was nothing provided. We did feel this was poor as it is sold as a Spa hotel. Great location and we could access the harbour front and the main city by foot.

Redcliffe Hill Bristol England

Hotel highlights

  • Walking distance to St. Mary Redcliffe Church and Queen Square
  • Free in-room WiFi
  • Onsite dining
  • Spa

Mercure Bristol Holland House Hotel and Spa places you next to St. Mary Redcliffe Church and within a 10-minute stroll of other popular attractions like Queen Square. This 275-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. It's in central Bristol and also a short walk from Bristol Theatre Royal and Bristol Hippodrome Theatre.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Mercure Bristol Holland House Hotel and Spa's 275 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Mercure Bristol Holland House Hotel and Spa enjoy a full-service spa, an indoor pool, and a fitness center. Self parking is offered for GBP 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 12 meeting rooms, a conference center, and express check-out.

Room options

Family Room (or Classic Twin room)

Full 2 | Sleeps 4

Superior Room (Spacious)

King 1 | Sleeps 2

Privilege, Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 2828 reviews