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Mercure Bristol Holland House Hotel and Spa

4.0 out of 5.0

Recent guest reviews

Room was nicely furnished and quiet.Breakfast was reasonably priced and tasty. We had a swim in the pool which is not big but was uncrowded.We felt the provision of toiletries and biscuits was a bit skimpy for two people. Staff were pleasant.

Great nights stay friendly staff throughout the hotel. Great room with rolltop bath and large room. Great bed and great breakfast . Hotel is very close to station and city centre. Also has a great bar too

I had a great one night stay here and even had my room upgraded by the receptionist which was a nice surprise ! Would definitely stay again . Lovely clean and spacious room with a great bathroom There is a car park 2 mins down the road where you can park overnight for 4pounds as there was no room for me to park in the hotel car park when I arrived in the evening .

We visited this hotel for a weekend and found it to be very basic considering it is supposably a four star hotel. We assumed the hotel had a spa (given the name of the hotel) this turned out to be an unmanned swimming pool in the basement which was dirty, unkept and full of couples almost having sex! It has no jacuzzi, sauna or steam room which was disappointing. The room looked good on first impression, but was very basic in the way of toiletries only one shampoo and bar of soap. Only plastic glasses in the room and the tea and coffee tray had only one sachet of tea and coffee for each person and a measly pack of whole meal biscuits. Overall a disappointing stay.

Have just attended a conference where we stayed at Mercure Bristol Holland House Hotel & Spa. The rooms are really nice. The conference rooms are either way too hot or way too cold. Staff is nice, but some members of the reception staff did not know "small" things like how to get to the airport, where the airport bus was leaving from etc. Breakfast is really bad. The logistics at breakfast is non existing. You sit and wait for coffee. Each guest is served coffee. Also - do not choose dinner at the hotel. The food is not to be recommended.

Our son booked this as a surprise for our 50th birthday. I can't find enough words to say how disappointed we were, from the dirty towels to the stained sheets . From the bed that felt like the springs were going to rupture your spine to the ever banging lift doors. The reception staff that made no eye contact to the chopped and dirty cups I have put this in writing to the hotel and they offered me 50% off a mid week stay ... after I told them I never stay in hotels .

We stayed here for two nights whilst visiting Bristol for the first time. The decor in the public areas and bedrooms is of a very high standard but the leisure facilities really let the hotel down. The changing rooms and pool itself are badly in need of a refurb with only enough space for three sun loungers 😞. The cleanliness of the shower also left a lot to be desired as you can see from the photo below. Overall definitely not 4 star in my opinion.

Arrived after 6pm to find out where parking was. Was told to go left and left again. Car park was full!! So ended up parking in a near by car park. Check in was ok. Room was lovely we had a room with a shower. Bed was comfy. And all facilities was included in the room. Only thing was the remote control did not have any batteries. We had booked for one night with breakfast. Breakfast was not that desired, staff were friendly but not attentive to needs. Nice place for the room but the staff and parking has put us off.

Me and a couple of friends stayed in the hotel last night for a spa weekend. We got offered an amazing deal including a night accomodation, 3 course dinner and a 40 minute treatment in the Spa. The hotel was very comfortable, modern and clean. The dinner was amazing for the price that we paid- really didn't expect that quality, well done chef! Spa was fabulous too, very professional and relaxing. The only downside is that the Spa with treatments is outside of the hotel and swimming pool is inside the hotel. A little bit bizzaire, but overall we had amazing weekend and we would like to thank all the stuff. Highly recommended

Having stayed at the Mercure Holland House in Cardiff I expected similar quality, but I was wrong. I stayed for one night for a conference. Pros: Front desk staff were helpful and attentive, although I was surprised to find only one member of staff on duty at the desk when I checked in. Parking was straightforward (because there was plenty of room in the car park when I arrived). Public rooms are spacious and pleasant enough. Decent choice of foods for breakfast. Cons: Classic (basic) rooms are rather cramped and dull. Our room service meal was poor. Cold burger and chips, (a McDonald's meal would have been better). To sum up, this is not the best advert for the Accor Hotels chain and there must be better options in Bristol for a similar price.

Room options

Superior Room, 1 King Bed (Spacious)

King 1 | Sleeps 2

Classic Double Room, 1 Queen Bed

Queen 1 | Sleeps 2

Privilege, Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 2685 reviews