Mercure Bristol Holland House Hotel and Spa4.0 out of 5.0
Recent guest reviews
We stayed for a night in this hotel whilst visiting Bristol. Check in was quick and easy, staff helpful. Room size was excellent and the breakfast we had was fantastic. The only downside is the bed, for us, wasn't very comfortable.
Stayed two nights mid January. Room was clean, large and comfortable. However though very large the bathroom had no heating, not even a heated towel rail and no blinds at the two very large windows to keep the frosty air outside at bay. Add to this the stone tiles on the floor and it was like a freezer. Recommend you take dressing gowns. The heating in the room itself was vents in the ceiling run by electric which stopped as soon as you took your keycard out of the slot so we returned both evenings to a freezing room. Also confused by parking charges, on check in were told it was £15 per 24hrs so we parked near to the family we were visiting. However as we were leaving early on the Sunday we brought our car back Saturday evening. Told receptionist and this one told us £15 charge and back dated to our arrival date ! Paid £135 for two nights with no breakfast plus parking, not good value.
40 minute que for check in, rediculous!! Only one larger at the bar as the hopless staff couldn't be bothered to change the barrel. Breakfast was over priced and cold with no tea and coffee. This hotel is a total disaster area...AVOID
I was here for a work Christmas party. The room was OK - big and well furnished. The bathroom was less clean than expected - there was grime around the shower. The Christmas party was dreadful. The turkey dinner consisted of a sad, dry reformed bit of meat with no greens, just root veg. Service was shambolic. Drinks were overpriced (inflated compared to the normal price list in the room). The hotel is conveniently located for central Bristol but lacks any real charm. The central courtyard was a complete mess and clearly had no maintenance. Avoid staying here.
Check in was quick and easy, arrived early but room was ready so very happy, nice big room and the bath was wonderful. Pool was modest but adequate, the only downside after shopping and reining to the hotel wanted to get a couple of drinks, only 1 person behind the bar various other staff members mooching around tables, not really doing anything, waited 10 minutes and gave up as there was someone in front of me, overall happy with hotel and would stay again
On arrival my room had a strange smell like something had gone off. I didn’t complain as I was tired after a long journey. Bed nice and big and comfortable and room spacious. I queued for a long time to check in at least 6/7 others waiting and only one person on the desk.
I stayed here one night before an early hospital appointment the next day. The hotel is conveniently located for Bristol Temple Meads station. The staff were welcoming at reception, and the room well equipped and comfortable. The simple dinner -all that I wanted - in the restaurant was well cooked and tasty. My hospital appointment forbade breakfast beforehand.
Stayed for a total of 6 nights over two weeks on companies Corporate Account with two colleagues. Had a Twin room on the first week, and a classic room on the second week as this is what my company booked, so in no way the hotels fault, but the difference in room size is huge, so book a twin if available. (This has two Queen size beds.) Restaurant staff are great and really helpful, making evening meals a highlight of the stay. The same cannot be said of the reception staff, whom being the face of the hotel, are really letting the side down. This is clearly a busy hotel with many people checking in each evening, but this does not excuse the very curt attitudes experienced. On the first week when checking in I was asked if I wanted to use the Gym / Pool, and was informed that my remove key would grant access... As you can probably guess, it does not, necessitating a return to the reception to be issued with a second key card for the gym! This must be known to the staff in order to issue the second card? Another small inconvenience was the coffee making supplies in the room not being replenished, necessitating another trip to reception. I decided from the following day it was easier to be proactive and replenish myself at breakfast time, but this should not be expected of a hotel of this rating. The second week was even more disappointing as on returning to the hotel from work, neither mine or my colleague's room cards would grant us access to our rooms! With this being at 5pm this was admittedly a busy time at the hotel, but we had to queue for over 20 minutes at reception to get this rectified. This was frustrating enough without the service we experienced. We were first told there were "several reasons why this could've happened....such as the battery might be low on the door lock" to which we replied "on both doors?" The receptionist then told us upon inserting the cards into their terminal "the system is correct, you check out tomorrow is this correct? Then they will work" so we pointed out that if they worked we wouldn't have queued for 20 minutes! She then offered to create a duplicate key which we accepted, and while she was doing this she helpfully offered "the keys are magnetic and can be susceptible to mobile phones, magnets, etc." We both affirmed that we were well aware of this and had placed our keys in separate pockets on our person and not touched them all day, as well as if we had damaged the magnetic cards, her system would not have been able to read them! I was also observant to ensure which was the original card and which the duplicate. Sure enough on returning to the room I tried the original card first, and both cards worked! This put a distasteful end to what had been a long day, and as a final insult on entering the room, new towels had been provided, with the previous days ones left bundled up on the bathroom floor! As my title suggests this is a nice hotel, but is let down by some of the staff.
Stayed here for two nights as a group of four for a shopping trip and really enjoyed our stay. Staff are very friendly and helpful and the facilities are really nice and clean. The food we had for evening meals was really nice although overpriced. The breakfast was the usual buffet style and adequate but overpriced for what you get I wouldn’t have been happy to pay the price if it wasn’t included in the room rate. Our only disappointment was on the second day whilst using the pool we were asked to leave due to a problem with a pump now I know it’s an unforeseen problem the last two mercure hotels we have stayed at have both had pool issues and given that access to a pool is one of our r deciding factors when booking a hotel it makes us question paying a premium for facilities you can’t use. Would probably stay here again.
This hotel is very basic and average, very dated, the air conditioning in my room was noisy and doesn’t warm up. Complained and nothing was done about it. The food at the bar is basic and very expensive, the drinks are reasonably priced but the choices are very limited and you would expect that there would be a sauna attached to the pool. The windows do not open in the room, must say the shower is very good but the springs of the bed are hard and made sleeping very difficult!
- Walking distance to St. Mary Redcliffe Church and Queen Square
- Free in-room WiFi
- Onsite dining
Located in Bristol Floating Harbour, Mercure Bristol Holland House Hotel and Spa is adjacent to St. Mary Redcliffe Church and within a 10-minute walk of other popular attractions like Queen Square. This 275-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. It's in central Bristol and also a short walk from Bristol Theatre Royal and Bristol Hippodrome Theatre.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Mercure Bristol Holland House Hotel and Spa's 275 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Phones, ironing boards, and desks are other standard amenities.
Guests of Mercure Bristol Holland House Hotel and Spa enjoy a full-service spa, an indoor pool, and a fitness center. Self parking is offered for GBP 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 12 meeting rooms, a conference center, and express check-out.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 2775 reviews