firstly, to reply to the automated txt you post in reply to people's reviews: we DID talk to your staff and they appeared to have limited English to understand what our problem was. Below are pros and cons of our stay:
Super location, well meaning staff, Unlimited wi-fi, Free breakfast,
Good background music, public areas are reasonably well looked after, a welcome present of 2 "Snickers" bars.
Noisy rooms/paper thin walls. We had to be moved twice and we were told we were the first people to complain which according to the reviews and talking to other guests is not true. AVOID ROOMS 14 AND 17 AT ALL COSTS. First is facing never ending traffic, the second one boarders the toilet, where people bang the door day and night. Aircon IS EXTRA. NO TOWELS, except for hire $2.
Our sheets were absolutely THREADBARE, you could see through them (please see photos). I haven't slept on anything like this even when I traveled in third world countries.
Sheet protectors were stained. If you require people to strip their sheets to return to you at the end of their stay, be prepared what they might see. No hot water for hand washing in at least one communal bathroom.
No shelves/hand drying facilities in bathrooms.
No freezer-only fridge, which is acting only like a cooler.
Under bed where we always check when we pack, was filthy.
After a first awful night, we were told if we move out, we won't be refunded, so we stayed for 4 nights and left exhausted.