Airport Hacienda Motel3.5 out of 5.0
Recent guest reviews
Very clean and very spacious. Rooms are older but well maintained. Great location especially to cruise port. Great value for money Has a restaurant but I did not use as I worked late but I have attached the menu below. Prices look ok.
We checked in at 11:30 Sunday 9th July. On arrival we saw no lights in the premises. After a terrible weekend flown from Melbourne to Mackay but could not land due to fog, we were stranded in Brisbane. We were in Queensland to attend our friends 60th birthday 🎉. To cut story short we landed in Brisbane from Mackay 11:30 ready to go to the hotel have a shower go to bed and the next flight early to Melbourne again. To our surprise on arrival there was no power on the building at all. We were given a torch to use to go to our room and of course there is no hot shower. No explanation just given a torch. We were so tired so we followed the gentleman leading us. We went to sleep freezing cold and no shower and we could not see each other. We checked out at 4:30 to go to the airport early to have a hot shower at least. I was very annoyed i called the office in the morning. I was told i was sent an email one week prior advising me and a phone call. I told her I normally every call and every email.. i ask the owner to give me the number she called me and also the email address she sent me the email. The email of the other person was forwarded to me and the telephone number. I told her regarding privacy act and sending me another persons email. She got very angry and told me that she is sure i was Isabella. She said she has given me the chance to book another motel. Would accept her mistakes. I said to her i wanted a refund on two rooms. I never hear from her and i have not received my refund. I will not recommend this and i will make sure people hear me.
Stayed here for a 1 night airport lay-over. The hotel is very basic, quite dated and in need of a major upgrade. The rooms were clean and staff friendly but its like stepping back in time when you stay here. I would not stay here again and would most likely head more towards the CBD as its only a short ride away by taxi.
This was what I expected, aged, but clean and comfortable. Staff very pleasant and welcoming. We even managed to have a meal delivered to our room. Excellent location close to the airport with an early pickup arranged for the next morning to catch our flight.
This place charges around $110 a night and the rooms are old, rundown, wet carpet and very, very noisey. I have also come home with a number of suspicious bites on my body I suspect are bed bug bites. Not worth the money when excellent hotels are nearby and similar prices. We stayed after arriving from a late night flight and wished we had just gone a bit further to find something better. No offense but this place needs to be demolished.
originally booked for an upstairs room which may have proved better - but with heavy cases to carry upstairs for an older couple to manage ( there was no lift) - they put us down in the downstairs dungeon room. It was shabby - stained carpets - cramped bathroom. - smelly - noisy early morning with some crash banging going on outside. definitely not recommending. Very nice managers tho. I kinda pitied them for running such a poor place. wifi hard to connect to.
I stayed for one night as a place to crash for the night. It was pretty much as advertised - a dated room which was clean. The bed was uncomfortable and everything was a bit tired. The continental breakfast was disappointing - no Weet-bix (!!) and only cold hard butter... It's passable as a place to stay for a night, but I will look elsewhere before returning - mostly on account of the bed being uncomfortable.
Friendly and very helpful staff. Only can complain about 1 thing and that is that for some reason the carpet in front of bathroom door was always wet. They looked after the car while we were on a cruise and charged a very small fee.
It was an average stay with high price tag. Room are cosy and having dining table inside the room which makes it look bad. It was an old place and requires through cleaning. Staffs are average as well no greeting or hospitality whatsoever.
Only saving grace for this place it's near the airport. Old fashioned. Very dated. Walls in room are concrete painted blocks. Furniture was old black painted and very scratched. Had a smell that we could not recognise. The bed was comfortable but had a metal head board that was screwed to the was? and the bed itself was not attached?
Reviews from Trip Advisor
24% of guests recommend this hotelTotal of 222 reviews