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Copthorne Hotel Merry Hill Dudley

4.0 out of 5.0

Recent guest reviews

Stayed at the Copthorne on what had to be the hottest day of the year (18th June) and found to my horror it had no air conditioning, which for a hotel that charges £184 a night for a double room is not acceptable. The room was like a sauna and the cheap fan they provided was of no use whatsoever. The rooms are on the larger side and well equipped. However, they are dated and the carpets in the room and hallway were not as clean as could be desired. The reception staff were not particularly welcoming or helpful. The food was good by hotel standards, a burger and chips was a little expensive at £16.00 and soft drinks charged at the usual inflated prices. Breakfast was excellent and plentiful, eggs and hash browns cooked to order, so nice and fresh. The dining room staff were excellent and could not do enough to assist, in fact just the right side of obsequious. Overall, not a hotel I would use again as I feel the price does not reflect the standard of room and service that should be expected in a establishment that presents itself as a quality hotel.

Rooms are clean and comfy. Spa and gym are clean and a pleasure to use. Reception staff are friendly and helpful. Breakfast staff don't have a clue what they're doing and don't care. Left the whole hotel cueing for tables whilst they faffed about. The cooked breakfast was truly disgusting (the baked beans were nice) discovered RAW sausages after our children had eat some. The rude manager tried to fob us off telling us they weren't raw which is utter rubbish. Tried to say they were probed (no way every sausage was probed), then continued to say the "chef" then put them in a warmer for 45 minutes where they would carry on cooking (again rubbish any bacteria would thrive in this atmosphere). The 3 star review is for the rest of the hotel.

Great hotel. Reception area gives you a welcome feeling. Has a great bar and restaurant where you can sit and relax. Indoor pool if you fancy a swim. lovely and clean,rooms very comfortable. With a quality look about them. lovey position by the canal great position for shopping centre. Highly recommend.

my son held his wedding here the staff were fantastic and really helpful. I had a room for 2 nights and so did most of our family. we had breakfast in our room the day of the wedding which was lovely and the food was excellent. the food for the wedding was absolutely fantastic it was hot and plenty of it. I would really recommend this hotel for a wedding. the bedrooms are really big and lovely bathrooms they also had plenty of tea and coffee in the rooms. a really good hotel experience. we upgraded our room which ment we had 2 free drinks and a paper of our choice both mornings also water and snacks in the room lovely touches.

Booked this last minute and what a lovely spa day we had. We arrived and was greeted by friendly staff who gave us a form to fill in and said that we could help ourselves to tea and coffee. We both had a pedicure and both therapists were lovely! They did an excellent job. My nails are gorgeous!! The pool area was clean but what was great about it was that it was so quiet!! I had the use of the sauna and steam room to myself. It was perfect. The jacuzzi was really warm and perfect for relaxing in as well. We will definitely return. Thanks for a great day!!

Extremely friendly staff, very comfortable, very clean, great little gym and swimming pool. Excellent sleep on great beds. Two small niggles - car parking bays are much, much too narrow. My door got dented and I can't say it was the fault of the person who did it (not that I got a chance find out who had done it). For a 4 star hotel the carpark is scandalous. The other strange niggle - the dining room ceiling is so tacky (cloudy skies) and there is a missing bulkhead that makes it seem as though it has simply fallen down. Great stay but you might need to factor in an additional £300 to repair your car door!

Had a lovely room, view of the Dudley canal, geese and lovely, friendly service. Room service changed our sparkling water for still quickly and with no fuss. Room was smart and clean and the bed was good. Not a five this time as we would have preferred a livelier bar in the evening and more nuts and fruit with our cereal.

What an amazing hotel it has a gym a pool steam rooms jacuzzis all free to use breakfast was amazing fruit or full English Only problem was that there was no free wifi you had to pay Another great thing about this hotel is it is dog friendly

We had one night here to be reaonably near Birmingham and chose it for its canal side location. We upgraded to the Club deal which meant we got a suite, seperate lounge and bedroom, both of which were huge, on the fourth floor with a nice view of the canal. There were big LCD TVs in both rooms, a fridge with bottled water, plenty of tea etc, trouser press, settee and chairs. Bathroom was good with fixed overhead shower. Also in the deal was full English breakfast and two drinks vouchers. There is a good lounge and outside seating area. The dinner menu really didn't offer us anything we wanted but there are plenty of eating places nearby, including a JD Wetherspoons just across the canal. Good coice at breakfast but the fried eggs were a bit rubbery due to not being cooked freshly. All in all a very pleasant stay, The Merry Hill shopping centre and retail park is minutes away.

Only stayed one night, wanted to stay more. We stayed in the clubman , booked through It exceeded our expectations. Very clean with friendly and professional staff. Good food in Faradays too. Good location for the Black Country Museum.

The Waterfront, Level Street Brierley Hill England

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Indoor pool

Copthorne Hotel Merry Hill Dudley is located within a few miles (5 km) of Dudley Town Hall and Dudley Zoo and Castle. This 138-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. Crooked House is also nearby.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.


All of Copthorne Hotel Merry Hill Dudley's 138 rooms are soundproofed and have an array of amenities, including coffee makers, free newspapers, and safes. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include ironing boards.

Property features

Guests of Copthorne Hotel Merry Hill Dudley enjoy a full-service spa, an indoor pool, and a fitness center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and a rooftop terrace.

Room options

Standard Double Room

Full 1 | Sleeps 3

Club Double Room

Full 1 | Sleeps 3

Club Twin Room

Twin 1 | Sleeps 2

Superior Double Room, 1 Double Bed, River View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 981 reviews