Sol Nessebar Bay4.0 out of 5.0
Recent guest reviews
Unfortunately this hotel presented in Russia by TUI only. But .. I searched the package with good times of the flights. The time of back flight was changed from 10.30 to 4.40 (!!!) . Nobody from TUI has given the info about the changing of the time. So, blacklisted !!! Don't bye the tours by TUI to avoid same situation. Air company is VIM Avia , but TUI is responsible for the flights.
Well all I can say is this hotel resort is amazing!!!!! We arrived in the early hours of the morning and were greeted with a smile and made to feel very welcome and fully informed about the facilities. We were walked up to our room by a very well mannered and informed bell boy who showed us how to use the safe which was 45 lev for the week. On going down to breakfast in the morning and every morning and dinner time we were again greeted by a lovely girl with a smile and a good morning. All the staff went out their way to make our holiday amazing and with nice little touches like being greeted at dinner with a glass of champagne we felt very looked after and valued. Valentina in the lobby bar was amazing and her customer service skill were first class. The food was great with load so of variety. I am vegetarian and still had load stuff of choice The beach is public but the hotel provides a private sum tarrece which is a 2 second walk to the beach. The entertainments was very high quality and had us gripped every night. The Internet I need the hotel I see the best I have ever experienced could even get it when sitting by the pool All in all a top class resort and have booked already for next year
We stayed here 24/07/2017 - 07/08/2017 in park view room 241. Transfer from Bourgas was only about 20mins and we were second drop off after the Palace. Check in was quick, they keep your passports until you ask for them back. We had to ask for extras such as the safe and pool towel cards as they weren't offered. Safe cost 70 lev for 14 nights. Pool towels are free unless you lose one (or a card) when you will be charged 20 lev for each one lost. The porter took our luggage up to our room and showed us how to use the safe. The room was just as is shown in the photos - clean, tidy and well laid out with ample storage. Only downside was our view...the top of a tree. We knew we wouldn't get much of a view from that side of the hotel but it was disappointing not being able to watch the world go by when sitting on the balcony. Although it was amusing working out how windy it had been overnight by how many pairs of pants had blown off upper balconies and in to the tree😊 Our room was serviced every day. Beds were made and fresh towels supplied. 2 large bottles of water were replenished daily when needed. The cleaners worked tirelessly all over the hotel. Everywhere was kept clean and tidy as much as possible. The swimming pool was large but rather cold upon entering. Loungers could not be reserved and left unattended until after 8 am. The pool attendant would remove towels if he saw any not in use. This was well enforced most days....one day we didn't wake up until gone 8.30 and ran down in a flap to find half the loungers still available. I've never known this at a hotel before. Great job! The beach is public, not private to the hotel and isn't the best. It can be really dirty with mounds of old seaweed dried up on the shoreline, but the water is lovely. It's really clear and stays shallow enough to stand in quite far out. It is very calm too. We spent most afternoons on the beach and it never felt crowded. The panini Bar is just up a few steps on the beach terrace where drinks are available. The water park was great fun. Didn't spend to much time here but when we did the queues were never long. The rocky river was a bit odd though. Not sure if it's because there isn't enough water in it but the one time I went on it my bottom scraped along the floor and then I came to a complete stop half way down. I had to bum shuffle until I got going again. I also witnessed this happening to others, including my 8yr old daughter. Could do with some improvement I think. Now to echo a previous reviewers' comments on the life guards....they don't really take much notice of what's going on. They sit playing on their mobiles with headphones in or chatting with other staff. At the pool one day a kid threw the big wooden A-board with the pool rules on into the water. Good job no one was swimming by. It was my husband that went to get it out. The lifeguard did nothing. Probably didn't even notice. At the rocky river the lifeguards seem to dissappear around 3pm, leaving it a free for all. Kids were going down one after the other, causing blockages because they would get stuck and then start running up and down the track. It's an accident waiting to happen. Fortunately I'm sensible enough to not allow my child to take part. I believe that as a parent my responsibility to my child doesn't stop just because I'm on holiday and a lifeguard is on duty, but someone should be there to enforce the rules and maintain health and safety. The animation team seemed to work day and night. They were always cheerful and so full of energy. We didn't take part in any activities but there was always something going on and the team would come round asking for participants. Pool games were mostly at the Palace, but sometimes here or at the Mare. Everyone seemed to have a great time in any activity that we saw. We only watched a few of the evening shows and they were generally quite good. The Horror show was probably the best. Some, however, contained certain elements that are probably not really suitable for children. During the evenings kids rides are available which are payable. Water walkers were 10 lev for 10 mins, bumper boats were 6 lev and go karts 3 lev. There's also an arcade where games cost from 1 - 3 lev. Food was just great. I've never known so much choice. It was constantly available and tasted good. I defy anyone who comes here and complains that they couldn't find anything to eat! If you want 'English' food then stay at home. The queue for chips was just shocking. The main restaurant had salads, fish, several meat dishes, grilled vegetables, soups, breads, cheeses....the list goes on. There was even a diabetic section and a diet section. During the day there was cake, doughnuts, hot dogs, burgers (bacon and grilled veg actually but still lovely), pizza, paella, paninis, German sausages with sauerkraut and giant pretzels, ice cream, sushi, biscuits and sandwiches. Every where you turn there is food. And contrary to a previous review, you don't have to walk miles for anything. It is a shame that the Bay doesn't have an ice cream buffet as stated in the brochure but the Palace does and the ice cream Hut is just a short walk away. We can't all have everything right next to our sun loungers! We went to the Italian once, it was lovely and made a nice change from the regular buffet restaurant. It would have been nicer if it was a la carte though. There are self service stations for soft drinks, beer and hot drinks at every bar. Cocktails are available from the lobby bar, Cuban bar and German beer garden. They are really good and included on the all inclusive, but there are a few that can be paid for. We were going to ask for a kettle in our room but didn't bother. The lobby bar is near the lifts so it was probably quicker to nip down there each morning than to boil a kettle and make a drink ourselves. It's a Nescafe coffee machine and it makes good cappuccinos. Staff could be a little hit n miss. Some were really friendly from the start and others became more friendly after a few days. Some were just miserable. They guys in the Cuban bar were great and so were the evening lobby bar staff. We had a laugh with them. Apologies to Georgi for comparing him to my cat! (I had a bit too much to drink, again😂).The couple that run the shop were lovely and will refill inflatables if they lose air. The guy in the panini bar was really polite. The whole resort was just brilliant. It's like a whole village and at first seemed too big to get round. After a day or two we had it figured out and it didn't seem so huge after all. It is a large resort but needs to be to accommodate the guests of 3 hotels. It was busy but never seemed crowded. It's like Wonderland for kids (and some grown ups). For what we paid I'm astonished at what we got. I'm almost expecting an extra bill (please don't send one!! Ha ha). We had a fab time and all agree it's one of the best holidays we've ever had. The weather was hot hot hot apart from 1 day of rain (but that's what the 50 cocktails list is for😉). Would love to come back next year, if not the year after. Thanks very much Sol Nessebar Resort!!
We returned from a 10 day, All Inclusive trip to the Sol Nessebar Bay Hotel recently, with my two daughter's aged 11 & 8. We had a great holiday, but the various aspects of the holiday were mixed, and so I shall break down my review as follows: Location: 4.5 Stars Situated on a tree lined hill overlooking the Black Sea, this is a beautiful setting. The hotel grounds continue down to the beach, where the sea is always clean and calm, and beautiful to swim in. The beach is narrow but clean. There's also a water taxi, & for 10 Lev/ person, the 20 minute trip to Old Nessebar is a must. Here you'll find thousands of shops, restaurants & historical buildings, situated on a small island with a causeway linking it to the mainland. Bulgaria a beautiful Country and everything is very clean Hotel Facilities: 4 Stars The small Aqua Park, the swimming pools, and the Black Sea, make this a fabulous setting for families with young children. We didn't use the Kids Clubs, but we saw them out and about, they were enthusiastically run, and everyone seemed to be having a lot of fun. Queues for the water slides were rarely long, and there was always something to do. Contrary to other reports, the whole 3 hotel area is well set out, with only short walks between places Things to be aware of here are: Sun beds are reserved in the mornings, but the hotel don't tolerate them being reserved too early. To be sure of getting sunbeds together, you'll need to reserve them between 7.15-8am Evening activities: although the hotel is All Inclusive, you'll need to take abit of money for things like pottery painting, water balls, water boats etc. All children's activities that cost abit extra. Food: 1 star This was easily the most disappointing aspect of our holiday. There was a lot of choice, with plenty of salads, fruit, cheeses etc. But the quality, particularly of meat products, was very low. An example would be, on one evening, there were chicken kebabs, or chicken on wooden skewers. They looked lovely, but were made using poor quality meat that was more fat and gristle, than meat. After our 4th day, we gave up and ate out every night, it was that poor, in our opinion. The only exception to this was the Italian Buffet Restaurant in the Palace Hotel, which was lovely, but you can only eat there once a week, during your stay. Eating out was cheap, and there was plenty of choice: In Old Nessebar, a meal for 4, with drinks, will cost you around 50-60 Lev. And if you walk down to the beach from the hotels, head to the right, walk up the steps at the next rocky outcrop, then turn left afew metres up the hill, there's an array of cheap and lovely restaurants, all with great sea views. It's cheaper to eat here than Old Nessebar, and a meal for 4, with drinks, will cost you around 45-50 Lev. We ate at the restaurant Napoli a lot, and we loved it there. People and Service: Whilst we met many lovely and helpful people in Bulgaria. The Animation Team were all lovely. The girls running the Pottery Painting, the same. The lovely old taxi driver, who waxed lyrical about the old days of Communism, and the restaurant manager that recognised me 3 days later, and gave me my sunglasses back, after I'd left them in his restaurant. All of the hotel bar staff as well. So often, people make a holiday, or at least put abit of icing on the cake. And yet, in Bulgaria, too often we were left feeling that everyone there was going through their daily grind, and not motivated to care about you or your holiday. Everyone was polite, but very few went out of there way to even smile, left alone be proactive in engaging with you. This applies to everywhere. The hotel, shops in Old Nessebar, bars etc. As tourists, we felt tolerated more often than welcomed. Overall, we had a lovely holiday, mostly due to the pools, water slides, and location of the hotel. Would we go back to the hotel, no. We wouldn't pay All Inclusive prices only to feel it necessary to eat out again. Bulgaria is a beautiful Country though, and we'd love to explore more of it Thankyou for reading, and we hope you found some useful information here
Just returned from nessabar bay hotel after 2 weeks I have read a lot of negative things on here went with my wife and little boy fly from Aberdeen this hotels are brilliant for me anyway my wife is Bulgarian wee had a couple of family issues when we arrived and the hotel staff and manager were fantastic went all out to help us never before have I seen this in a hotel first class service reception was brilliant restaurant was very good I'm a fuss when I eat but there was always something and a great choice the staff was very polite always smiled everyday we went to the beach every day it's was brilliant just down a small slope food everywhere to eat in the resort the place was spotless we had 2 twins cleaning our rooms and they were superstars and that's the truth plenty for the kids to do my son loved the little racing cars loved them and I did nt mind paying a few levs everyday to make him smile we went out a few nights into ravda old nessabar and sunny beach but you don t even need to go outside the hotel if you don t want my thoughts on this hotel is very very very nice place to go for family's I can only thank the hotel manager again for helping make our holiday enjoyable with my wife's mother and father and we will be back to visit again Thank you Bruce/zafirova party
Absolutely fantastic hotel.Facilities A1 the kids loved the water park and pool.Entertainment Team work very hard and with a smile always on their face.A special mention to all the staff at mini club especially Desi,so much fun and so friendly a credit to the hotel.Will definitely be coming back
Just returned from 2 week Holiday with Family & Friends. 8 Adults 4 Kids - Aged 14,7,7 & 7 Months. Good Parts of this Resort... Aqua Park is brilliant, no reason to leave the resort for a Water Park with the Slides available here, although opening times of the rides are disappointingly short. So much to do for Kids Day & Night, Great pools, Slides, Activity Clubs, Water Zorb Balls, Go Karts, Bouncy Castles, Water Hovercraft the list go's on. The Entertainment team are great with the Kids, although for a UK family the mini Disco isn't ideal as it's in German. Evening Entertainment is pretty good, Fantasia Show & The Variety show were both really good in particular. Snack Bars around the resort are great, Panini's, Paella, Hot Dogs, 'Burgers' (Bacon Rolls not Burgers but very tasty), Tapas, Donuts, Pizza & Ice Cream Hut. Rooms are very clean, the Cleaners are the Politest staff you will encounter here, very engaging especially with my 7 month old daughter. 9 times out of 10 the food in the restaurant is very good, we did have a couple of bad experiences with uncooked Meat, the young lad on the Grill didn't take the complaint very well on the Evening with Chicken Skewers, 5 Skewers we had all Red raw, but, in Particular the soup and Salad Bar are both really good. Very decent size of Pool, even when busy you still have plenty of room to play with the kids Etc. Staff on the Reception were very welcoming and helpful. Kids Art and Crafts area next to the Aqua Park is great, 7 Yr old Daughter had a few evenings painting Clay models and Making Glitter pictures. Now for the Bad bits... Lifeguards show Zero duty of care towards the Safety of Guests. The Guards on the flumes sit with their phones in their hands and Earphones in listening to music, a 14 year old Girl in our party broke her Collarbone coming off a flume, she exited the Splash pool screaming in agony & the Lifeguard didn't move not notice anything was going on, on top of this in the main pools you're more likely to find the Guards at the Pool bar chatting to young ladies than doing anything about the fact kids are somersaulting and diving into waters of 0.8m depth. Poolside staff in the Hotel Bay are some of the rudest I've came across on Holiday before. The Toilets at the Poolside do not have any slip prevention mats in them, the Tiles are like a skating rink as a result, 2 Children in our party fell on their backs because of this. A Doctor is advertised as being on site 24hrs a day, yet when my Niece broke her Collarbone and requested the Doctor we were told he was in Sunny beach? No security around the Pool at night on a few occasions there were folk in the Pool at 1am. Beer/Wine taps not manned so anybody can help themselves to Alcohol, group of Danish lads 14 year olds were helping themselves daily, all Inclusive bands are the same colour for Adults and Kids which is very unusual so no control on Alcohol as a result. You've to pay £45 for the Safe in your room on arrival for a 2 week holiday or risk losing your personal belongings, very excessive price compared to other resorts. Entertainment area has nowhere even close to enough seating for a Resort with 3000 Guests. Don't expect a seat or a decent view of the Entertainment most night's u less you get down there for about 7pm, Entertainment show begins at 9:30pm, also no Manned bar at the Entertainment area so for a drink you need to return to the Hotel. (There is 1 Tap for Beer at this entertainments area but if you don't drink beer you're out of Luck) Snack Bars although the food is good there's a few issues...The Hamburgers are not Burgers, they are Bacon Rolls and the 'Chef' cooks 1 Rasher of Bacon at a time so you have on Average a 10-15 min wait. Donuts served for 2 hrs a day in the Morning, very popular, takes half hour to reach the front of the queue, no restriction on Quantity allowed so be prepared so wait behind People taking 30+ Donuts. Pizza served till 4pm it says on the Large sign but we went at 3:30pm & were told no more Pizza after 3:30pm. The Ice Cream availability in the Hotel Sol Bay is an absolute Joke, it's advertised that there is an Ice Cream Buffet at each hotel which is a complete lie. There is no freezer at the Bay only freezers located at The Palace & The Mare. At the Bay there is an Ice Cream stall and the Queue with Kids every day is ridiculous, the Ice Cream Cones are Melted by time you get back to the Pool. The Games machines & Pool table in particular are very over priced. £1.50 for a game of pool on a Table that has been left to deteriorate clearly over Years, the Cue's & balls are both terrible also. Even at 50p a game the Pool Table Equipment wouldn't be acceptable. The lights go off on the Terrace at 11pm in the Hotel bay, complete darkness for thpaw sitting out enjoying a drink. Yet the Lighting stays on for those in the Palace terracing, completely unjustifiable to have different Shut off times. Italian restaurant booking system is shocking, we tried to book a table 3 night's in advance to be told it's fully booked. We complained to the resort manager & they said we can fit you in at 6:30pm, we sat for over an hour and there were minimum 50 seats available the whole time and that was just outside. Plenty more available inside also. All in all this Resort has the potential to be a fantastic place for families, but, as it is there is a major accident waiting to happen unless the Management review what's going on right under their noses.
This hotel and complex has the ability to be your number one destination in nessebar. However the staff and a number of safety and organisational failings let the place down. My 14 year old daughter broke her collar bone on the body slide quite a tame ride at first glance suitable for even small children. My daughter exited the slide screaming in agony and visibly upset exited the splash pool two feet from the lifeguard. We then stood and assessed her injurys. The lack of care and attention given by the lifeguard in particular was sickening. She didnt batter an eyelid during the incident. No doctor on site although doctor is advertised 24/7. The doctor covers many resorts we were told the following day. Reception did not deem it important enough to report that she had been whisked away in a ambulance. Therfore we had to instigate a report with our holiday rep. There is a major safety failing around all pool sides with zero duty of care from all lifeguards. Broken metal railings in the toddler pool with exposed sharp metal, grills at the side of the pool raised and broken, no mats in pool side toilets or signs the floor is like a ice rink in there. Both of my smaller children slipped and fell. The lifeguards are often no where to be seen at pool side or they are often hiding in the corner eying up the young girls. The lifeguards do not, and have not intervened the whole 2 weeks. I witnessed children diving from pool ledges, diving in water less than 0.8 metres.The lifeguards when they are at the pool side are situated too far away from the pool to do any thing if the worst was to happen. The reception manager is a very decent guy and by far the best member of staff i have came across. The maids are also first class. The gentleman on the panni stand slav is also very efficient and at least has some manners. The quality manager met me to hear my complaints. 20 mins late for the appointment. I may add. Although she listned to my points i gave them the opportunity to resolve my complaints they chose not to do this, hence my review. As far as organisational failings at every snack bar they cant cope with the amount of guests therfore expect a wait at every place. The burger stall is especially frustrating bacon, cheese, veg however no burger. Every day for two weeks no burger. The chef seems to like to make people wait regardless of the q he cooks one piece of bacon at a time. There is no ice cream available at the bay you have to walk to the palace or the beach to get a ice cream. This feels like its done by the hotel to save money. Pizza snack bar 4pm close however after 3.30 dont expect a slice of pizza. Children do not have a different coloured band as is standard practice at every other resort i have stayed at. I witnessed several 13year olds help them selves to beer on tap. At one of the unmanned bars. This is unusual for a hotel this size with 3000 guests to have a lack of staff that they have to have unmaned bars. The kids entairtainment area is not big enough for the three hotels so again dont expect a seat. The balcony lights and terrace lights all go out at 11pm although the palace terrace lights stay on. No one mans the pools at nights so expect children and adults to be jumping in there at ridiculous times of the night. Again a safety failing. So disappointing as this place could be the best hotel in this area. I have posted some photos of the life guards one at the bar not the pool The other being well not very intrested. Also the Al a carte italian restaurant being allegedly full. So we could not have our reservation
I have just returned from a fortnight's holiday at the Sol Nessebar Bay with my husband and our 4-year-old daughter. Worst point of the holiday was actually nothing to do with the hotel, but rather the guests; I have never encountered so many rude and arrogant guests in one hotel! I have been brought up to say please and thank you to people who serve you, to hold doors open for people behind you and to acknowledge those who do the same, I have also been brought up to wait your turn rather than barging to the front of a queue...clearly this doesn't seem to be something that is taught in Russia and Germany if the majority of the hotel's guests are anything to go by! The hotel itself is clean (other than the poolside toilets) and our daughter loved the pool and the water park. The beach and other hotels in the resort are easily accessible (despite what I read on an earlier review); personally we preferred the poolside to the beach but the entertainment staff hold a fun beach party each Friday night. The evening entertainment was great for families on the whole but there were several nights where we chose to find entertainment elsewhere. My wee girl visited the Mini Club a couple of times and particularly enjoyed making pizza and ice cream. The food on the whole was ok, some of the meat appeared under-cooked but there was always a variety of food available. We enjoyed using the snack bars during the day, as long as you don't mind waiting you can enjoy paella, tapas, sushi, pretzels, German sausage, donuts, pizza, "burgers' (they're actually bacon rolls, but very good), hotdogs, paninis and ice creams from the various snack bars (available at different times throughout the day). My experience of the bar/waiting staff at first was very mixed, but we soon found that the tapas bar staff in particular were excellent and most staff were friendly enough. However, it was a bit frustrating that you can't use the lobby bars of the other hotels as we became friendly with guests from the Sol Nessebar Palace who were told off by the Palace bar staff for getting drinks for us! Each hotel provides the same cocktails and local spirits so I don't understand why this was such a problem, it caused a bit of embarrassment and made my family feel like second-class citizens. The location of the hotel was a little quieter than my family would have liked, but as stated in previous reviews places like Old Nessebar Town and Sunny Beach are only a short bus/taxi ride away. Both are worth a visit and I'd also recommend the water park in Nessebar. Overall the hotel was average compared to our previous experience of a family holiday at a Holiday Village but I suppose you get what you pay for and we got this hotel for less than half the price of a decent Holiday Village. If you're looking for a family holiday on a budget it's ideal.
don't compare with a 5 star hotel from Turkey...but if you look throw the aged interior, you can notice the whole hotel is clean, the staff is friendly (speaks English and German) good and fresh food wich daily changes...those who complain, I would like to see their house if it's also as clean as here and if they serve or cook or eat each day that kind of meals...
- Free breakfast
- Free in-room WiFi
- Onsite dining
Sol Nessebar Bay places you within 2 miles (3 km) of Nessebar Stadium and Aqua Paradise. This 287-room, 4-star hotel has a private beach, a full-service spa, and a free water park. Sunny Beach and Archaeological Museum are also near this Nessebar hotel.
Free breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.
The 287 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, refrigerators, and desks.
Sol Nessebar Bay features a private beach, a full-service spa, and a free water park. Airport transportation is made easy with an airport shuttle (available 24 hours) for BGN 60 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this beach hotel include a nightclub, an indoor pool, and an outdoor pool.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 286 reviews