I stay in hotels almost monthly and this was the first time being this unhappy in a *hotel*. The lobby, halls and our room were really cold and the heat had to be turned up past 77 for it to even push out warm air while in heat mode-fine whatever at least it worked.
A big stain was on the floor right next to the bed and the comforter had a stain CUT OUT OF IT. Someone literally took scissors and cut a small portion of the cover out to get rid of the stain but there was still a small streak left behind. The one day we had housekeeping come in they left their dirty rag on the sink. I felt dirty in the room the whole weekend as if I was in a cheap motel. Ice machine on 1st floor was broken with no signage saying so.
Thinking we'd take advantage of the pool we went there and it was SO cold in and out of the pool. Upon checking the air temperature it was set at over 70 and the air was 59 with the pool being real chilly. I'm from MA and used to cold but even the kids didn't last more than 10 minutes before they were too cold to even enjoy it. Overall very disappointed in this place.
Gym and breakfast were decent. All employees encountered were pleasant and friendly.