Golf du Medoc Hotel et Spa MGallery by Sofitel4.0 out of 5.0
Recent guest reviews
I am not the type od person complaining , but if something was bad, is must have very bad Booked the hotel for a get a way trip with 2 kids : 4 days / 3 nights . location = very quiet + perfect for golfplayers 2 standard rooms / interconnecting for the kids : standard means in this case +/- parkingview and rather small rooms f you consider this hotel is located litterally in in the fields : you can expect small rooms in a cityhotel but not from a hotel is in this place . But anyway: free parking = a + and even secured behind a gate ! Rooms as said : small but do have everything on hand and as should be Bathrooms including good shower ( why did they take away the bathrobes the day before departure ? afraid we would steal them ???? ) Efficient frontdesk/ reception . SPA or wellness is a big word for this : A trip to Germany will explain them what a spa or wellness is : but once again : there is a decent pool ( could be maintained better at the edges of the pool ) , a hammam , some workout equipment , some rooms for threatments . B'fast has everything a 4* should have . A la carte dinner in their restaurant was a complete disaster however : 1 st evening : Ordered the children menu : a chickenburger for a 8 year old boy : meat was still rare and red + blood visible in the bun... he will never eat a burger anymore for the rest of his life . I am already happy he does not have a bacterial infection . I cannot they understand they did not see this in the kitchen , because they sliced the meat before putting it in the bun . For the other kids menu : "fish of the day" :we were told there was no fish of the day for children that day so they gave him an adult portion of "Merlu": even with the skin ... Of yes , kids do like this , my dear chef . Dessert for children was forgotten by service and was then replaced by some sort of egg-icecream ...: dear chef , if catering for kids : please keep it simple , with plenty of coloured but cooked vegetables + well cooked meat . My wife ordered a cote de veau : never seen a restaurant serving that type of low quality meat : this is the type of meat we use when cooking a consommé ... I had chipirons: some sort of calamars: half cooked or badly defrosted with a sauce provencale directly from a jar .... Oh yes , we got a 50% discount on the adult dishes because none of the 4 of us was happy . Because this might have been one misty day for the chef : we gave it a second chance the next day for dinner... I will not bore you again , but let us say, there is a serious problem in their kitchen and some one should send the chef back to school . Once again : this hotel is a place nearly in the middle of nowhere so you have to dine in the hotel if you don't want to drive miles . Because of the fact that the level of prices is high : one can expect something decent : here you can feel the kitchen is run by a standard / low average team managed or not managed . Am I returning to this hotel ? No Would I reccommend it ? No .
I stayed in this fantastic hotel for a golf tournament and it is a must if planning a trip to this part of France. The two golf courses are excellent, real challenging and enjoyable. The best part though are the staff, with Julian, Jean Charles and Charlotte in the bar/restaurant and Gerldine at the front desk, all excellent professionals and a real asset to the business. Well done and thanks for your warn hospitality.
Me and the wife have been coming to this hotel since 2013. Why. Well the hotel caters for a wheelchair person. The staff are friendly and kind. It does on two golf courses which I love. The spa is great. Best of all there are no children. The pool is free and empty. This time we took a room overlooking the golf course. It's a non adapted room. It was fine. My wife was happy with the shower. We took our bath stool. The chair had plenty of room to manoeuvre. The evening menu was not to our palate but we can still enjoy lovely meals at night. During the day there is a lovely buffet. It's not cheap particularly because of the euro to pound conversion but so what. We always come away relaxed and feeling good when we stay here. Starting french classes this winter so I can truly converse with the staff next May when we return.
About 25 mins drive from airport. Down side its a 45 min drive to the city centre. Lovely setting, with beautifully kept golf course. Adequate restaurant, doing simple things like steak, but had a dreadful mushroom risotto, gloopy, greasy and bitter. Definitely not proper risotto rice. Decent selection of beers and a wine cellar you can go in and choose your wine. Careful though, we bought a couple of bottles of 2011 Margaux marked at €45 and they tried to charge us €92/ bottle, so check your bill. Rooms decent although mine was ground floor with patio chairs looking out over car park. Conference facilities were good. Most of the staff were helpful and friendly, but one or two a bit miserable. Overall a pleasant resort.
I spent a long weekend at the Resort over the summer and I was so impressed with everything. The rooms were small - but functional and clean. You really don't need too much when you have golf at hand. The two courses were in really good condition and the general practice facilities in top notch form. Hard to say which is the better course - both are different in their own way and reward the long straight hitter. Sadly I sacrificed a few too many balls to the gourse outside of the second cut. Something that a little control would reward. Back to the clubhouse and that is where the real surprise kicks in - what a great space - overlooking the course. The wine list is awesome - with some fantastic local selections all at reasonable prices. But the biggest surprise was the quality of the food - it was great. We ate in the restaurant three nights in a row and had different options each time. The staff were accommodating to any special requests and were even attentive enough to ensure that after each meal we booked for the next one. If happen to be in the Medoc and want to mix up your wine and food tasting with a little golf then this is a great place to do it.
Arrived early morning and met by friendly, efficient Reception staff who allowed us into one of our available rooms at 9am. Early warning of the service to expect came when we realised there are no longer any Porters to help with luggage/golf clubs etc.. although we were able to use the Porter's trolleys ourselves ! The golf shop staff were very helpful but the same cannot be said for the bar/restaurant which we found poor. Pity staff from reception were not drafted in to help! Foyer bar always closed, meaning everything was run from the clubhouse bar which was at times overrun by trying to serve snacks, drinks and meals. Some staff, particularly breakfast staff were good, but some were abrupt and forgetful, which spoiled the overall experience. Water disruption during our stay was well handled by management. Golf courses both well worth playing, well laid out with excellent greens, although fairways were a bit patchy in places. Pretty rural location, own transport essential as taxis (when available) very expensive. Overall, a decent hotel and golf complex, let down by the service.
Wonderful rural resort ! We stayed here for a week to golf and enjoy the Bordeaux area! It was peaceful in the countryside! Staff were extremely friendly and efficient! Superior room although quite small was clean and had everything you needed! Bed was very comfortable and the chocolate every evening as the bed was turned down was a nice treat! Reception was always helpful and even told us not to rush to finish our golf that we could check out a bit later !! Golf courses both in super condition and staff in pro shop very friendly and helpful! Restaurant lovely and waiting staff chatty and good humoured!! Overall a fabulous experience!!
The service in the restaurant is unusual for France. Me and my wife visited restaurant twice. First time they didn't manage to open the bottle of wine, because the cork was ruined. After that they tried to filter the wine trough the napkin in front of my eyes. Next evening I waited for the desert for such a long time, that I had to go away. Besides they ignored me for my requests.
My daughter and I stayed here recently (21st April) near the end of a week long drive from Southern Spain, through France, back to the UK. We contacted the hotel earlier in the day and explained that we were looking for a dog friendly hotel with a spa where we could get a massage. We spoke to the spa receptionist (who's English was very good) and were told there was just one half hour appointment available. This was disappointing but we had been travelling for several days and my daughter's back was aching so we asked the price and were told 15 Euros. This seemed extremely reasonable, so to clarify, I asked "is that 15... one-five?" and she said "yes" so we booked the appointment. On arrival we went to our room and phoned the spa and again asked the receptionist to confirm the price. Again I repeated "is that 15, one-five?" and she confirmed that this was correct. My daughter then went down to the spa, only to be told that the half hour massage would cost 50 Euros! As the massage was our main reason for choosing the hotel, this was particularly disappointing. Went to the restaurant for dinner. The menu looked nice, although there were only 2 vegetarian options. We placed our order; pork for me and aubergine & tomato soup for my daughter. We didn't order starters. Our drinks were brought to the table quite quickly but we were not offered any bread, despite this being offered to other diners on nearby tables. Then a waitress brought an amuse bouche but had to ask us first if we had already had one! Surely, it's her job to know this? After a long wait our main courses arrived but mine was cold and very, very pink....rare pork? I called the waiter over and he said he would bring another but didn't even apologise! A new, hot meal finally arrived, but this time with a third less vegetables and by which time my daughter had finished her meal. When the bill came we were shocked to see that we had been charged 24 Euros for a bowl of soup that was priced on the menu at 12 Euros! The waiter explained that this was because the soup listed under vegetarian options was meant as a starter and my daughter had ordered it as a main course and therefor the price was doubled! The waiter agreed to remove the extra cost as the menu only states the price as 12 Euros. He also pointed out that we had only been charged for one dessert instead of 2 to make up for the problems with my main course. In my opinion the main course should have been offered free of charge and not the dessert. The following morning (sunday) we went into the restaurant for breakfast a little after 10am. We waited to be seated and after a few minutes were directed to a table by an unhappy looking waiter. We were not offered the option to order any hot food (although this was an option on the menu) so we went to the buffet but apart from scrambled eggs (which, to be fair, were delicious,) the rest of the 'hot' food looked as though it had been there for many hours and didn't even look fit to eat. We returned to the table with scrambled eggs and cold meats and another waiter walked past the table and told us he was going to clear away the buffet! Staff began clearing up all around us and we felt so uncomfortable that we hurriedly finished our eggs and coffee and left. When we checked out at reception a short while later I told the receptionist about our dreadful breakfast experience and yet we were still charged the full price of 20 Euros per head for the breakfast. I also told her about our other complaints ie. being misled about the cost of massage and problems with dinner the previous evening. She was embarrassed and apologetic but said all she could do was pass on my comments. I felt our bill should have been discounted to make amends for the shortcomings we encountered. At the very least the cost of breakfast should have been deducted from the bill. Sadly this whole experience spoilt the end of our week long trip. I have previously stayed at other Sofitel hotels and been very impressed, which makes this all the more disappointing. When I arrived home I emailed my complaints to the manager. To date I have received no response.
Avoid room 139, by far the worst room in this otherwise beautiful hotel -not too family friendly. Location from/to Bordeaux could be better. Staff not particularly welcoming nor unpolite. Very good breakfast, beautiful views
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 564 reviews