NH Bogotá Metrotel Royal3.5 out of 5.0
Recent guest reviews
I was impressed not only with the professionalism of the staff, but the kind attitude and friendly atmosphere. Especially Mateo and his colleagues at the front desk. As a result of my 8 day stay with them I have already booked a hotel in the NH Hotels Group for Medellin, joined their frequent guest program, and intend to do more business with them in the future. Thank you for make my stay effortless!
This is my second visit to the NH hotel in bogota and every time I visit the staff becomes more helpful and friendly. Especially Kevin who is always there to issue a helping hand in anything. I really would recommend anyone to stay at this hotel, It’s a pretty comfy place. I give it a 4 star rating. And the staff I give a 5 star rating! Way to go 🎉
Excellent service and friendly staff. The breakfast buffet has alot of variety. The rooms are clean. I always enjoy my stay here. I would definitely advise people to stay here when visiting bogota. The WiFi service is very good
Street noise was loud inside the room due to inadequate glazing and walls paper thin so next door conversations heard loud and clear ! No tea and coffee-making facilities and sparks in the electric plugs which were ancient and loose-fitting to the wall. Staff were mostly great except one of the reception staff (male) who told me I should pay $11 for wifi (it was in fact free) and another who refused to give me a kettle when I requested one. Depite it supposedly being a high security hotel (with people on the main door), during the week I found doors wide open to the street where anyone could have entered in broad daylight. Breakfast was OK - but rather chaotic and on more than one morning there was no coffee for quite a long time (no coffee in Colombia?!).
- Would have given 2 out of 5 but staff were friendly and helpful so 3; room itself and bed comfortable - Took 10 minutes to be checked in (not including queue to be served) and I had to produce my passport a total of 3 times during stay - I appreciate can't change fact many rooms face the busy road so constantly noisy, but due to the glazing being poor when it rained there was a loud and annoying drip-drip-drip onto the ledge - could engineer that out - The wifi was inadequate; I often couldn't keep a decent connection - Small point but after 1st day my floor towel was taken and never replaced for remaining 3 days - Don't like how taxi costs more if the hotel call it for you - No water provided in room (nor tea/coffee facilities) - The breakfast was less than would expect - Single coffee dispenser very slow, only hot item provided is eggs and 2 out of 3 times even this was empty Regarding conference facilities: - For 120 delegates they provided one coffee station with one person serving, with slow-dispensing coffee and often the single milk jug run out, and if you wanted tea they would have to fetch you a tea bag - The screen and projection go right down to the floor, so the vast majority of delegates can only ever see the top half of the screen - Lunches and dinners: despite being told well in advance by the organisers, and during the conference, that there were a number of vegetarians, this was not catered to. Once after the server confirmed the vegetable soup had no meat, I began eating it to find there was chicken in it. Example of 4 x dinner options: 1. Red meat, 2. White meat, 3. Fish, 4. Rice with vegetables and meat in - they could have made the rice dish without meat at least, but no! There was a decent salad spread but once I had to pick out the squares of ham from this.
Facing the Uni, the street is annoyingly loud. Traffic, honking , yelling and a busker playing the xylophone! Could not get any sleep. Which is a shame because the bed is large clean and some good pillows. Internet was mediocre. It would be fast some times. And then completely go off. The worst part for me was the lack of vegan options during the breakfast. They seemed to get annoyed anytime I asked for a vegetable milk for the cereals. Honestly. Just 3 blocks away there is hotel that offers a menu full of vegan options, has a pool and a spa. 2 good qualities: The rooms are comfortable And the front desk is willing to help with almost anything. Super kudos.
The hotel was really clean, the staff is so friendly and helpful that make you feel like home. I spend two weeks there, they actually helped me in everything I needed, the staff is a always in top of everything, in the restaurant they even knew what kind of food I like and how do I drink my coffee so they had everything ready for me without even asking for it. The team at the front desk was always happy and laughing and the security is amazing there.
Great Hotel with very good service and breakfast included. Feels very welcoming being in Colombia. Perfect staf and cosy rooms. Perfect staying for business at a reasonable price. Restaurant is good mainly breakfast.
This hotel is just wow. A welcoming front desk and very clean rooms with very very comfortable beds. The breakfast is exquisite. Had a very comfortable stay to a very good view from the room. The hotel is very reasonable as well.
Good prices, delicious food, nice and gentle people. Nice bed, very clean room. Central location allowing to move easily in Bogota. We had a meeting with 250 people, every thing went perfect. Good coffee service, delicious juices and the food at the restaurant very well served. Dessert were fantastic. There is a bar at the top floor with nice view and music.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- 24-hour fitness center
Located in Chapinero, NH Bogotá Metrotel Royal is within a 10-minute stroll of sights such as High Technology Center and Av. Chile Shopping Center. This 330-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. It's also close to National University of Colombia and Bogota Botanical Garden.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.
NH Bogotá Metrotel Royal's 330 rooms provide refrigerators, minibars, and safes. Guests can expect free WiFi and 29-inch flat-screen TVs with cable channels. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
Guests staying at NH Bogotá Metrotel Royal enjoy a 24-hour fitness center, a sauna, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for COP 37000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 10 meeting rooms, and a conference center.
Reviews from Trip Advisor
68.0% of guests recommend this hotelTotal of 484 reviews