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Hotel Sercotel Richmond Suites

3.5 out of 5.0

Recent guest reviews

Location...good Staff...friendly Bed...worn out and uncomfortable No a/c Moved after first night

Rooms was very old, shower didn´t work well. Bogotá is cold has room has no heating. Had to ask for another blanket for the bed. Breakfast really simple Internet good, location of the hotel good, hotel staff nice.

The hotel was in a nice location and within walking distance to malls and restaurants. It was shown as having a kitchenette which was not nearly up to par. The two burners did not work nor were there any dishes, pans or silverware. While the staff was great, the toilet did not flush half the time and the shower was terrible. It went from normal to burn to cold. You had to dance thru to get a shower. I would be terrified if I had kids as they would surely have been burnt. By us and our spoiled American standards, it was for sure not a 4 star hotel, more like a 2. By standards for the area, so I have hears, it was about a 3 plus. I would not choose to stay here again. I would spend more, get more and move to the Candelaria section of town where at least you get the history and walking distance to the area.

Hotel covers the basics for a traveler that expects to spend little time in the property: - basic but good breakfast, - reliable internet connection (wifi) - rooms are OK. No pool, gym is a step below basic, although it has a couple of cardio machines. Staff is very friendly, courteous, and helpful. Don't expect a modern hotel and certainly not a modern room. No AC (need to ask for unit, which will be provided timely). Mattress and pillows could certainly be better. Great location walking distance to restaurants and bars but far enough to avoid the noise.

Buen servicio excelente trato personal la limpieza de todo el hotel fue umpecable

Staff is what makes this hotel, people go out of their way to help you and to please you, it is a joy to exchange a smile and a couple of words with them

Bought a package of flight plus hotel and found the hotel to be not only nice but very centrally located to where I needed to be in Bogota. Staff was great as was the coffee/breakfast. I will stay here again when I need to be in Bogota!

We booked our room for 2 weeks in Bogota. Since we had 2 children, they upgraded our room which we appreciated. The staff was wonderful. Always received us with a smile. Our breakfast waiter was great. The only thing that was a little annoying was coming back to the hotel most nights to find all the towels (but one) gone. They would forget to bring new ones. But no biggie, they would bring them over each night after we called. The hotel location was great. Close to nice restaurants, grocery store, shopping center, pharmacy, park for the kids, coffee shops, Transmilenio, etc. Sometimes too much traffic in front of the hotel, so it was nice that we could walk to most places. I do wish they had cheaper laundry service or a place nearby where things could be washed. I would recommend this place in a heartbeat to anyone.

I like staying at the Richmond suites because they treat you first class. They are extremely accommodating, clean, and the food is great. The rooms are spacious and the service is excellent. It is not my first time staying at Richmond suites nor will it be my last because the service is impeccable. It is also located very close to trendy restaurants and financial businesses if you should need to exchange currency or just looking for places to shop.

hotel was very good. room spacious,clean, good bed to sleep, service excellent. there was so construction going on but not during sleeping hours. had a problem with the internet connection (streaming) and they changed my room immediately and then no problem. for a single guy late night entertainment less than a block away.

The staff are friendly, helpful and extremely accomodating. They make you feel so very important and make sure to meet all your needs....good food and great service... It's not the first time I stayed there and it will not be the last. I always feel at home at Richmond suites... Even though I don't speak Spanish and I'm from another country. Their bilingual so that helps.

Room options

Suite

Queen 1 | Sleeps 4

Junior Suite (1 Adult)

Queen 1 | Sleeps 1

Junior Twin Room

Queen 1 | Sleeps 3

Suite (1 Adult)

Queen 1 | Sleeps 1

Guest reviews for Hotel Sercotel Richmond Suites

Everyone (7) Couples (1) Family (2) Other (1)
2

package deal...

Everyone

Location...good Staff...friendly Bed...worn out and uncomfortable No a/c Moved after first night

By on Jun 4, 2017

Review comment responded on Jul 22, 2017

Dear Guest We would like to thank you for the time you have spent in qualifying us and sharing your suggestions for improvement. Our quality policies are geared to the satisfaction of our guests and we regret that we have not succeeded in your past experience. We will be taking the corresponding measures so that incidences such as those reported by you will not happen again. We sincerely apologize and hope to have a second opportunity to serve to you. Cordially,

2

not comfortable room. good hotel location

Everyone

Rooms was very old, shower didn´t work well. Bogotá is cold has room has no heating. Had to ask for another blanket for the bed. Breakfast really simple Internet good, location of the hotel good, hotel staff nice.

By , from Santiago on May 4, 2017

3

nice place, walking distance to restaurants

Families

The hotel was in a nice location and within walking distance to malls and restaurants. It was shown as having a kitchenette which was not nearly up to par. The two burners did not work nor were there any dishes, pans or silverware. While the staff was great, the toilet did not flush half the time and the shower was terrible. It went from normal to burn to cold. You had to dance thru to get a shower. I would be terrified if I had kids as they would surely have been burnt. By us and our spoiled American standards, it was for sure not a 4 star hotel, more like a 2. By standards for the area, so I have hears, it was about a 3 plus. I would not choose to stay here again. I would spend more, get more and move to the Candelaria section of town where at least you get the history and walking distance to the area.

By , from Pittsburgh PA on Apr 16, 2017

4

good, basic hotel

Everyone

Hotel covers the basics for a traveler that expects to spend little time in the property: - basic but good breakfast, - reliable internet connection (wifi) - rooms are OK. No pool, gym is a step below basic, although it has a couple of cardio machines. Staff is very friendly, courteous, and helpful. Don't expect a modern hotel and certainly not a modern room. No AC (need to ask for unit, which will be provided timely). Mattress and pillows could certainly be better. Great location walking distance to restaurants and bars but far enough to avoid the noise.

By , from Washington, DC on Oct 7, 2016

4

good, central location

Everyone

Staff is what makes this hotel, people go out of their way to help you and to please you, it is a joy to exchange a smile and a couple of words with them

By , from cincinnati, ohio on Sep 12, 2016

Review comment responded on Sep 13, 2016

Thank you very much for your valuable comments We continue to work to exceed your expectations

5

business trip success

Everyone

Bought a package of flight plus hotel and found the hotel to be not only nice but very centrally located to where I needed to be in Bogota. Staff was great as was the coffee/breakfast. I will stay here again when I need to be in Bogota!

By , from Panama City, Panama on Aug 28, 2016

5

great location, wonderful staff, excelent room

Everyone

We booked our room for 2 weeks in Bogota. Since we had 2 children, they upgraded our room which we appreciated. The staff was wonderful. Always received us with a smile. Our breakfast waiter was great. The only thing that was a little annoying was coming back to the hotel most nights to find all the towels (but one) gone. They would forget to bring new ones. But no biggie, they would bring them over each night after we called. The hotel location was great. Close to nice restaurants, grocery store, shopping center, pharmacy, park for the kids, coffee shops, Transmilenio, etc. Sometimes too much traffic in front of the hotel, so it was nice that we could walk to most places. I do wish they had cheaper laundry service or a place nearby where things could be washed. I would recommend this place in a heartbeat to anyone.

By , from Oregon on Aug 12, 2016

Review comment responded on Sep 13, 2016

Thank you very much for your valuable comments, we work to improve your experience at our hotel

5

always treated like royalty...

Families

I like staying at the Richmond suites because they treat you first class. They are extremely accommodating, clean, and the food is great. The rooms are spacious and the service is excellent. It is not my first time staying at Richmond suites nor will it be my last because the service is impeccable. It is also located very close to trendy restaurants and financial businesses if you should need to exchange currency or just looking for places to shop.

By on Sep 23, 2015

4

very happy here

Singles

hotel was very good. room spacious,clean, good bed to sleep, service excellent. there was so construction going on but not during sleeping hours. had a problem with the internet connection (streaming) and they changed my room immediately and then no problem. for a single guy late night entertainment less than a block away.

By on Feb 26, 2015

5

excellent service and accomodation.

Couples

The staff are friendly, helpful and extremely accomodating. They make you feel so very important and make sure to meet all your needs....good food and great service... It's not the first time I stayed there and it will not be the last. I always feel at home at Richmond suites... Even though I don't speak Spanish and I'm from another country. Their bilingual so that helps.

By on Jun 24, 2014