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Country Inn & Suites By Carlson Bloomington Normal West

2.5 out of 5.0

Recent guest reviews

Best breakfast of our trip. Staff was very friendly. We had the room at the top of the stairs and loved the easy access to lobby and coffee & cookies.

Thought had 2 day reservation through orbitz, but only had 1. I came back to my room the next day about 8 pm to find my key didn't work. Went to the desk to get new key and was told that I had a 1 day reservation. Asked if they would match what I paid the night before. They said since it was a third party, they didn't know. I asked for the rate and it was at least $30 more than the night before I had 2 options either pay $30 more than what I paid the night before or go up to my room to pack and find other lodging. I decided to leave. The clerk made no attempt to accommodate me. My room was not going to be used and I am sure they had other empty rooms. So they missed out on additional room income When I went back to my room, my room was not even cleaned. I also went on orbitz and booked a reservation at an adjacent hotel. I spent amount similar to my first nights amount My question was why did they not try to contact me by phone about me staying an additional night. They had my phone number. My belongs were still in the room. I watched 2 other interactions by the clerks with other guests (when I checked in and when I inquired about my key) The were indifferent and not helpful. They were different clerks. Maybe that is the culture created/allowed by hotel management and/or ownership. There were 5 hotel properties within a quarter mile and additional 5 less than a mile away.

The location of the hotel was nice and the room was very clean. We enjoyed our brief stay!

It was OK.....staff was friendly.....carpet in my room was ragged....needed replacing.

Check-in was simple. The guy at the desk was very friendly. recommended a great restaurant across the parking lot with a 10% discount if you show your room key.

The hotel is in a great location. The room was nicely appointed and very clean. The fire detector in my room was beeping when I arrived (around midnight) and the desk person came up to move me to another room and give me a new key. That was very helpful.

Staff very helpful, the food was fresh and the wait staff kind.

The staff was very friendly and accommodating. The room was comfortable and clean. I would definitely stay here again.

My first time! It was very nice. I enjoyed sitting in the rocker having my morning coffee. :)

The hotel was fine! Nice entry and staff. The room smelled nice and was clean (important!). The only issue I had was it was very close to highway and super noisy. Nice breakfast also.

Pleasant staff, good breakfast. Only complaint is the lighting in the room was poor, could have used one more lamp.

The hotel was everything you would expect and why I chose this chain. I was disappointed only by the location, rooms facing east have constant noise from the interstate highway. Ask for a room facing west!

Had dialog with four employees, and the one that was on duty when we checked in was the only one who was interested in being customer friendly. The other three seemed to have more important matters to attend to. The manager on duty the morning we checked out must of had a very poor night, as he couldn't even smile.

The hotel has a nice staff and is in a good location. The showers are hot and strong and the rooms are mostly clean. The morning breakfast is free and good. There is hot coffee and cookies available 24/7. The furnishings and carpets are very worn and should be replaced soon. Bathrooms are in need of remodeling.

We enjoyed our stay at this nice clean hotel. The hotel provided daily newspaper and USA Today paper. The complimentary breakfast was good.

The hotel was in a very convenient location, near shops and dining. It was clean and a fine place to stay.

The only thing i can complain about was that there was a snake in the swimming pool , not sure how it got there but yuck!!

It was good. The service was great and the late check out was a relief!

Comfortable bed! Clean room, great pool hours, good breakfast. What else could you ask for! Oh, and 5 min from University.

The staff was really nice and the room was better than I expected!

923 Maple Hill Rd Bloomington IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 0.8 mi (1.4 km) from Bloomington-Normal Factory Stores, Country Inn & Suites By Carlson Bloomington Normal West is within a 10-minute drive of RedBird Arena. This 63-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Miller Park Zoo and Illinois Wesleyan University.


Dining

Free hot/cold buffet breakfast is served each morning from 6 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Country Inn & Suites By Carlson Bloomington Normal West's 63 recently renovated rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free long-distance calls, and free local calls are other standard amenities.


Property features

At Country Inn & Suites By Carlson Bloomington Normal West, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this family-friendly hotel include free WiFi in public areas, a 24-hour business center, and a free kid's club.

Room options

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 5

Suite, 1 King Bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking (Guest)

Queen 2 | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking (Guest)

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson Bloomington Normal West

Everyone (5) Business (4) Couples (6) Family (7) Friends (2) Other (2)
4

great place to stay.

Everyone

Best breakfast of our trip. Staff was very friendly. We had the room at the top of the stairs and loved the easy access to lobby and coffee & cookies.

By on May 16, 2017

3

indifferent staff

Everyone

Thought had 2 day reservation through orbitz, but only had 1. I came back to my room the next day about 8 pm to find my key didn't work. Went to the desk to get new key and was told that I had a 1 day reservation. Asked if they would match what I paid the night before. They said since it was a third party, they didn't know. I asked for the rate and it was at least $30 more than the night before I had 2 options either pay $30 more than what I paid the night before or go up to my room to pack and find other lodging. I decided to leave. The clerk made no attempt to accommodate me. My room was not going to be used and I am sure they had other empty rooms. So they missed out on additional room income When I went back to my room, my room was not even cleaned. I also went on orbitz and booked a reservation at an adjacent hotel. I spent amount similar to my first nights amount My question was why did they not try to contact me by phone about me staying an additional night. They had my phone number. My belongs were still in the room. I watched 2 other interactions by the clerks with other guests (when I checked in and when I inquired about my key) The were indifferent and not helpful. They were different clerks. Maybe that is the culture created/allowed by hotel management and/or ownership. There were 5 hotel properties within a quarter mile and additional 5 less than a mile away.

By , from Peoria IL on Apr 6, 2017

Review comment responded on Apr 12, 2017

Thank you for taking the time to reach out and sharing with us your feedback. I am really sorry that your booking reservation was not done correctly. We understand the inconveniences this caused. Our rates do vary by day and our staff is limited with discounts/rates they can be offered to our guests. Also, my staff was unaware of the room rate you paid the night before as the rate information was/is blocked in our system. The rate that my staff was offering you on the 2nd night was the same rate that would have been offered on Orbitz.com that night. We apologize for the difficulties you encountered, and we hope you choose to stay with us again next time you are in our area.

4

hotel was right off the interstate

Everyone

The location of the hotel was nice and the room was very clean. We enjoyed our brief stay!

By on Dec 8, 2016

Review comment responded on Dec 13, 2016

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Cousin's restaurant . We look forward to your next stay.

4

no first floor rooms, were filling 2nd floor 1st

Everyone

It was OK.....staff was friendly.....carpet in my room was ragged....needed replacing.

By , from Michigan on Nov 5, 2016

3

nice bed to sleep in.

Everyone

Check-in was simple. The guy at the desk was very friendly. recommended a great restaurant across the parking lot with a 10% discount if you show your room key.

By on Jun 27, 2016

5

nice roadside stop

BusinessTravelers

The hotel is in a great location. The room was nicely appointed and very clean. The fire detector in my room was beeping when I arrived (around midnight) and the desk person came up to move me to another room and give me a new key. That was very helpful.

By on May 3, 2015

5

excellent

Families

Staff very helpful, the food was fresh and the wait staff kind.

By on Mar 15, 2015

4

very nice room

GetawayWithFriends

The staff was very friendly and accommodating. The room was comfortable and clean. I would definitely stay here again.

By on Aug 1, 2014

5

business trip

BusinessTravelers

My first time! It was very nice. I enjoyed sitting in the rocker having my morning coffee. :)

By on Sep 16, 2013

4

nice place to stay

Singles

The hotel was fine! Nice entry and staff. The room smelled nice and was clean (important!). The only issue I had was it was very close to highway and super noisy. Nice breakfast also.

By on Jun 21, 2013