Copthorne Hotel Birmingham4.0 out of 5.0
Recent guest reviews
On arrival in the reception the first thing I noticed was a beautiful scent which was lovely. The staff were very friendly and helpful. The hotel was very clean and the bed very comfortable . Breakfast was lovely,plenty to choose from and cooked perfectly. A very pleasant stay.
I stayed here for 1 night as it was near where I was working the next morning. The hotel has all that I needed for that evening. It would be unfair to say it's basic, it is more then that. It's a nice pleasant place. It has a bar and a restaurant. The rooms are nice and what you need for a nights stay. I would not highlight any part of the hotel as going over and above it's remit, however the key things are in place; it's comfortable, the staff are friendly and helpful and it's clean.
The rooms and Hotel décor are very tired but the rooms are clean and the bed is comfortable. If I were to stay in Birmingham for one night to visit the Arena again I would stay here as the location is excellent.
Stayed here a few times for work. Like the large rooms and quietness of the hotel however hotel in general does need a refurb, decor is dated. Not used the leisure facilities yet so can't comment on those. Car park has quite tight spaces so can be a squeeze parking sometimes- especially if you are arriving later on. Breakfast is ok however if you have allergies like myself be warned that may struggle to eat. I'm gluten intolerant and informed reception on arrival but the staff looked at me blankly when requesting GF food the next morning. Ended up eating fruit as thats all that could be guaranteed as safe.
I stayed at the Copthorne for work as it was handy for our office but to be honest it wasn’t great. The sad old place is in desperate need of a refit and it’s the type of place I feel sorry for. The paper thin walls and building site out my window did not enhance my stay. It’s the kind of place that makes me embarrassed when I hear an American guest in the lobby and I want to rush over to them and say sorry! ☹️
Please look at my photos before booking! Terrible service from the staff at reception. Received a refund for my nights stay because it was so bad! Damp, building work outside and far too hot during the night! This hotel needs to have at least 2 starts knocked off! They need to be reported due to the health hazards! I will be contacting their head office
very disappointed room very hot couldn't open window as to noisy outside key very dodgy & what can I say about the shambles of breakfast on the Sunday morning after waiting for over half an hour to be seated for breakfast there wasn't much left organised chaos 15 mins to wait for a coffee no plates bowls I would have asked for a refund but the queue to get one was shocking also & just wanted to get out of there never again as paying £220 to be disappointed is just not on
Typical business hotel, but there is only very limited parking. Easy to find - as of November 2017 there is a huge amount of construction happening, it feels like you drive into the construction site to park. Staff are very pleasant, but most have a trainee badge and, despite clearly wanting to do a good job, most are pretty incompetent. The whole place is tired, the rooms are a bit strange (well, mine was)... there was no table or anything next to the bed on either side. May seem insignificant, but it means there is nowhere to put your glasses, watch, phone, etc. Stuff you might need close by. The food is OK, but it took them three goes at getting my order anything close to being right (room service). Overall, you're a short walk from most of the areas you may want to go - no more than a mile, so it's conveniently situated. The staff's attitude is great, but their skills are not; and the hotel inside is very dated, so 3 stars is fair.
Staying in Birmingham for a couple of nights this isn’t a bad place to stay. Lots of construction work going on but in the hotel it’s quiet. It’s in the city centre and an easy walk to the shops and theatres. Rooms aren’t bad although a little tired.
Great location for the centre, but ..... Sadly in need of updating and decorating. Our twin room was very hot and smelt of damp. The bathroom had no ventilation so had mould on the ceiling, the sealant around the bath/ shower had been very badly repaired. The hotel was full, and the wait for breakfast was long. The buffet when we arrived was very depleted, and was not replenished very quickly. But the beds were very comfortable and there was a free standing fan provided in the room. Basic, and uninspiring. Would only stay again if no where else or if it was refurbished.
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 1884 reviews