Copthorne Hotel Birmingham4.0 out of 5.0
Recent guest reviews
Decent enough hotel albeit tired and a bit shabby, food good but queues are the order of the day! 15 minute queue to check in, only one of the snail like lifts appear to be in operation and queues for breakfast. Perhaps have more staff on and better management of peak times? - Assuming with all the building work going on in the centre of Birmingham either this hotel is being replaced or at least undergoing a major refurb
This hotel is clearly outdated. When I arrived there, I was even expecting lieutenant Columbo to show up as the hotel clearly brings you back to the seventies. Everything is outdated and there is no complementary water in the bedroom. The staff was however very gentle.
Had a wonderful stay while attending a concert at the Symphony Hall. There was a lot of building work going on around the Hotel but we were lucky to find a space in the hotel car park, we got in when another car came out which was lucky as no ticket came out of the machine but on explaining at reception we were given a pass. Our friends were not as lucky and had to find space near the town hall. The room was clean, the staff were pleasant and we had food before the concert in the restaurant, a lovely Chinese meal. The hotel is central for shopping and was within walking distance of Symphony hall which was ideal. The hotel serves a good breakfast.
Parking is an issue presently due to the major development of B'ham city centre(little noisy due to this reason) , some of my colleagues managed to get a space but I was across the road in the multi story so no real drama. Check-in fine, general condition of the hotel and room was a little tired but maybe they will be refurbished at some point? Bar was ok but closed at 10.30pm which seemed a little early to me? Overall no problems but for £163.99 for a Tuesday night was over the top in my opinion, I attended an event at the ICC which was a 3-4 minute walk so goo location for that.
Being in the city centre this hotel is surrounded by redevelopment work that is going on. The hotel itself is due to be demolished after a new one has been built so not surprisingly this one is getting a little tired. It is Ok for a one night stop and well priced. If you are planning a late night beware that the building works start at 7.45
We were checked in for a conference in the ICC. On arrival you'd think we just stepped off a tour bus on a whim. The reception staff had not a clue what was going on. Could not find our reservation ?? He was looking at the corner of the page and not reading what was in front of him, so whilst trying to read upside down I found my name. He then told my colleague that her name was not associated with the reservation and just under my name was my colleague. NOT A CLUE... We then went to the bar for some food and was told the wait would be an hour.. it's now 9.30pm.. 10.30 pm finally the food arrives... Disaster no 3. Went to the bar , a hotel bar remember. Only 1 draught beer, no bottles. The server starts crying and wants to go home..... Am I in Faulty Towers, I'm just waiting for manwell to pop out calling for Mr Faulty..... At one stage it felt like we were being punked .. After many years working in hotels I understand pressure but this was beyond a joke. Staff need retraining or choose another carrier... Who ever orders for the bar needs to be sacked immediately. No stock no profit. There were a good crowd availing of your services and were let down with a bad after taste of your establishment.
Arrived for a conference, rooms booked month ago, when asked for my key they told me my room had been given out. For three hours, uptill 1am they kept saying we will sort you a ton. Then they told me fully booked. Where to go at 1am?¿ I crashed in my mates room. For in hotel burnt and rude staff. They could not hold a conversation, only one word answers. Very blunt and curt. Given a room next day after they told me Mark had allocated me a room at 1am but did not tell me. If not here on business would not have stayed Room given well below par, broken cupboards, doors ect. No wonder at 100 out of 118. Please give a wide bearth. Also left feedback in room.
I stayed here after a work conference. The only good points were that the bed was comfy and the breakfast was adequate. Aside from that the hotel is very tired, the room had certainly seen better days. I've just seen a note that the hotel is being replaced by a new one - this is well due!
Shabby decoration, peeling wallpaper etc. Really out of date and in need of a refurbishment Lift slow, creaked and groaned like it was about to fall apart. Flat beer at the bar, one staff member serving meant 10 minute wait - we went out to the nearby bars. Overheard people waiting for over an hour for food Massively overpriced for weekday business travellers. Construction site next door noisy during the day Can't see this hotel will be here for very long.
Stayed in a club room, the hotel is being replaced by a new one which is being built at the rear so expect some building work, this did not interfere or disrupt our stay. The rooms are dated but clean and the beds very comfortable. Breakfast was good, food plentiful and hot with a good choice, the restaurant staff were lovely. I have scored 3 based on hotel being dated this is no reflection on the staff the food or the bar all of which were excellent 🙂 I would be happy to stay again
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 1810 reviews