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Comfort Suites

2.5 out of 5.0

Recent guest reviews

The staff was helpful and professional. The room was clean, comfortable and quiet. The shower was the best! Away from I-65 so there was no noise from the traffic . Close to restaurants.

Hotel staff were friendly and welcoming..Hotel manager for the day shift was a blessing..She refunded us our money for early checkout without us having to contact orbitz customer service. Overall our stay was pleasant and comfortable.

It is less than a mile from Oak Mountain Amphitheater and a safe walk, restaurants close by, hotel staff very friendly and helpful. The rooms have a sitting area and are all updated.

Nice hotels, clean.... until you turn the lights on.. ROACHES. Told the staff, nothing was done.

We stayed here to go to a concert at Oak Mountain. The room was large and super comfortable. Big spacious bathroom. We enjoyed it. It was perfect because we could walk to the concert also. Will stay again!

This hotel is a great find. I was pleasantly surprised by the room & the service.

The room was very clean, the lobby area attractive and the desk help very friendly. The cleaning staff was unkind to my wife however and that was not appreciated. The beds were ok, nothing to write home about (but they were clean and smelled good!). I would stay again for sure.

Upon our arrival we were "greeted" by a very unprofessionally dressed desk clerk who was also very unprofessional in her attitude towards the guests. We reserved one type of room and were given another type of room. This was not information that we received upon our arrival, but only after going to the room and coming back downstairs was the issue addressed. After that, the desk clerk only made excuses and was very nonchalant about the entire situation. We were informed that we could talk to the manager in the morning who was equally rude and unprofessional. The staff at this hotel is in desperate need of a change. One front desk clerk held personal telephone calls throughout the day on her cell phone. We probably wouldn't have noticed her conversations; however, she spoke very loudly so that the entire lobby could hear. The room was clean, but because of the change in our room type, it was not as comfortable as rooms that we previously had at this hotel. Nevertheless, the hotel is close to a variety of things to do. We have had better stays at this hotel, and were very disappointed on this occasion.

Hotel was in a pretty good area with lots of eating areas, activities, and shopping nearby. There was a pretty good exercise room; however, the treadmill was not working. It also had a good sized clean indoor pool, but we wish it was heated or maybe a whirlpool available. Overall, the stay was good, the staff was nice, breakfast was okay, and the place was very clean.

HAD AN GREAT TIME PEACE AND QUIET AS WELL AS RELAXATION.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Guest reviews for Comfort Suites

Everyone (4) Couples (5) Family (1)
5

good place to stay

Everyone

The staff was helpful and professional. The room was clean, comfortable and quiet. The shower was the best! Away from I-65 so there was no noise from the traffic . Close to restaurants.

By , from Ohio on Nov 6, 2017

5

affordable hotel in perfect spot

Everyone

Hotel staff were friendly and welcoming..Hotel manager for the day shift was a blessing..She refunded us our money for early checkout without us having to contact orbitz customer service. Overall our stay was pleasant and comfortable.

By , from Florida on Sep 16, 2017

5

walk to oak mountain amphitheater!

Everyone

It is less than a mile from Oak Mountain Amphitheater and a safe walk, restaurants close by, hotel staff very friendly and helpful. The rooms have a sitting area and are all updated.

By on Apr 25, 2016

Review comment responded on Jun 23, 2016

Thank you for your stay!!!

3

nice hotel ..... but...

Everyone

Nice hotels, clean.... until you turn the lights on.. ROACHES. Told the staff, nothing was done.

By on Apr 2, 2016

Review comment responded on Jun 23, 2016

Thank you for your stay, As with any hotel with in door pool water bugs are always an issue.. I assure you we have pest control every week. We cant keep them out permanently as like you cant from your home.

4

great place to stay if you are going to concert

Couples

We stayed here to go to a concert at Oak Mountain. The room was large and super comfortable. Big spacious bathroom. We enjoyed it. It was perfect because we could walk to the concert also. Will stay again!

By on Aug 4, 2014

4

new, clean, friendly

Couples

This hotel is a great find. I was pleasantly surprised by the room & the service.

By on Jan 7, 2014

4

good stay

Families

The room was very clean, the lobby area attractive and the desk help very friendly. The cleaning staff was unkind to my wife however and that was not appreciated. The beds were ok, nothing to write home about (but they were clean and smelled good!). I would stay again for sure.

By on Apr 21, 2012

2

what happened?

Couples

Upon our arrival we were "greeted" by a very unprofessionally dressed desk clerk who was also very unprofessional in her attitude towards the guests. We reserved one type of room and were given another type of room. This was not information that we received upon our arrival, but only after going to the room and coming back downstairs was the issue addressed. After that, the desk clerk only made excuses and was very nonchalant about the entire situation. We were informed that we could talk to the manager in the morning who was equally rude and unprofessional. The staff at this hotel is in desperate need of a change. One front desk clerk held personal telephone calls throughout the day on her cell phone. We probably wouldn't have noticed her conversations; however, she spoke very loudly so that the entire lobby could hear. The room was clean, but because of the change in our room type, it was not as comfortable as rooms that we previously had at this hotel. Nevertheless, the hotel is close to a variety of things to do. We have had better stays at this hotel, and were very disappointed on this occasion.

By on May 8, 2011

4

a really good stay

Couples

Hotel was in a pretty good area with lots of eating areas, activities, and shopping nearby. There was a pretty good exercise room; however, the treadmill was not working. It also had a good sized clean indoor pool, but we wish it was heated or maybe a whirlpool available. Overall, the stay was good, the staff was nice, breakfast was okay, and the place was very clean.

By on Feb 15, 2011

4

experience

Couples

HAD AN GREAT TIME PEACE AND QUIET AS WELL AS RELAXATION.

By on Jan 10, 2010