City Nites4.0 out of 5.0
Recent guest reviews
We were upgraded to a "penthouse" but all I could see as different was it was as slightly bigger apartment the sofas were not worn down and it was top floor. The floor itself was dirty in all rooms even our socks picked up dust. The location is excellent for the arena however other than good price and location it could be much more improved. Little things like having 6 wine glasses but all from different sets felt a bit student accommodation. The check in is very slow and you do have to pay a £250 deposit for breakages which seems excessive which is increased to £300 if you stay in a pent house. parking is expensive at £10 per night and I called In advance to find out which carpark I could leave the car in and I was told they wouldn't tell me until I paid , this seemed a little odd as the room had been paid upfront and you have to display a permit so I wouldn't be able to get away with not paying (not that I would), they said they would put cones out for me however this didn't happen so I had to stay on double yellow lines while I went through the painfully slow check in. I was also told we could only have one key to the room as they couldn't find the other one , yet it was a 2 bedroomed apartment. Bedroom one very spacious lovely shower and ensuite, however bedroom 2 was very tiny , neither of the beds were particularly comfortable. All in all was ok for the price we paid but if they concentrated on cleanliness and customer service I would think it would make a difference.
Was really looking forward to having an ‘apartment ‘ on New Year’s Eve for us as a family of four . Totally disappointed ! Very over priced . Paid top price feel very let down ! Dirty Banging of doors all night ! Very noisy next to road ! Would class it as an apartment more like a small two bed flat ! Groups of youths hanging around entrance area late at night . The only good thing I can say it was close to Brindley place and ICC . Can’t believe when we got there they were expecting my 22year old son to share with my 15 year old daughter . I DONT THINK SO ! He ended up on the two bad reclining chairs ( sofa) in the living room with a make do throw on him . The so called sofa shouldn’t be there it was not safe or fit for purpose ! The two beds were really hard and uncomfortable and small doubles ! With useless blinds on the windows that were full of dust ! Having street lighting and shouting youths outside didn’t help either ! Won’t be returning or recommending !
I booked a two bedroomed apartment and we were really surprised when we checked in. We've stayed here before because we were impressed with the apartment but this one was huge!! The second bedroom was upstairs with an ensuite shower room! Well equipped kitchen, lovely and clean throughout. Secure parking (has to be paid for) a bonus especially as we were there in the snow so we could parking close to the door as opposed to in the street and slipping and sliding our way to the apartment! Good value would highly recommend.
The only good thing about this hotel was the location to the Arena as we were there to see a gig. On arrival the reception was really busy with only one member of staff working, the que was out the door! It was disgusting to find that after paying in full online for our room we then had to pay an additonal £250 deposit on arrival in case of damages to the room, this was not stated at the time of booking. Luckily my partner had the money in his account to do this as i didnt, and unfortunately for a couple of guests they didnt and was told they could not stay, We've stayed in hilton hotels and never been charged a deposit like that! if you broke anything in the apartments it probably wouldnt even be worth that much! Also there was an additonal charge of £10 to park. After an hour waiting we were finally checked in. Myself and partner did not sleep well at all, the beds are solid and the rooms are freezing! Our experinece at this hotel was horrible, we will most definately not be staying here again.
Stayed here not long ago. Our flight was early and the staff were able to sort out an early check in for us, which we were delighted about. The apartment was clean and tidy, although both rooms had double beds when we needed one with two singles but this wasn't really a big problem. Probably more our fault for not stating that! Very close to a lot of restaurants and pubs, and a shop not far away. Overall, enjoyed our stay and we would go back.
We travelled from Ireland to Birmingham for a 1 night stay in City Nights we travelled for a concert in the Arena Birmingham and for the German Christmas Markets, in this respect City Nights is ideally located. We arrived at 1.30pm to be told our rooms would not be ready until 4pm to me is not too late. Hotels twice the size would have rooms ready for 2pm everyday of the week, we returned back at 5pm to a queue of 20 people trying to check in. The line was outside the doors of reception and into freezing temperatures. It took us a hour to check in. All couples in front of us had the same frustration rooms not ready, keys couldn't be found, 4pm check in and staff while friendly working at snails pace. 11am check out was questioned by nearly every group as to why they had to leave at 11am but couldn't get in to their rooms until 4pm. Then at the counter despite after paying in full, they took a security deposit of €287 from my current account in case of damage the room for the night cost €200. they were able to ring fence that money immediately and haven't returned it yet almost 3 days later. This is unacceptable practice.
These are self service apartments that are well maintained with great facilities. The heating is instantaneous and inclusive - shower is great and powerful and the kitchen area has all mod cons that you might need for a full holiday there. We used it for a 1 night break to see Queen at the NIA and as it is only 150m away access to the NIA was not a problem. Charging an additional £10 to park is a bit naughty - but apart from that I could not fault it. Lots of pubs in the area that open late and with meals - NIA is an expensive option to eat and drink.
We stayed at City Nites for one day (thank god) We wanted to check in early and called at 11am, they advised to call back in an hour, we then called at 12pm. Again the same request to call back after an hour. At 1pm we were told they prioritise guests who have booked directly through them. If that was such an issue they should have told us at 11am instead of telling us this useless information three hours later. Check in was slow (waited for 20 minutes during off peak arrival time) They took £250 out of our account for deposit. Usually hotels hold the amount but they physically take the money out. The car parks aren’t clearly sign posted and are very small. (Also car park is £10 per night) We got to the apartment after getting out of the cobweb laden corridors and found it very basic, cheap, dirty and tired looking. Imagine typical student halls and you will get the gist of this place. On our departure we asked about the £250 deposit to be given back and they said they don’t know when the money will be returned. What sort of establishment is this?! Please book into somewhere else if you have actual standards 1/5
Went with a family of 14 this weekend, we made our booking together but got split up in all different blocks, the staff were so unhelpful and rude when we went to check-in. To go see each other we would have to walk the streets in our pjs. The apartment wasn't the cleanest...hair and dust everywhere. The shower doesn't even work properly...
This is not an apartment i’d recommend especially not for a group booking. For a group of 12 people they spread my party over 4 different apartment block not ideal at all for a family getaway with siblings separated. Be aware no where is it stated on the website that you will be split over separate buildings and upon complaint the staff and manager were very unhelpful and unapologetic. All the rooms were booked at the same time and a couple of months in advance so this was not by any means a last minute booking. The hot water barely warm, the bathroom window would not close and it was two degrees outside making for a freezing cold bathroom. A family weekend to birmingham ruined because of this stay.
- Walking distance to Arena Birmingham and International Convention Centre
- Free WiFi in rooms and public areas
- Concierge services
- Laundry facilities
Located in The Westside, City Nites is adjacent to Arena Birmingham and within a 10-minute walk of other popular attractions like International Convention Centre. The 40 rooms at this 4-star apartment include kitchens, sitting areas, and refrigerators. Centrally located in Birmingham, the apartment is also a short walk from Big Brum and Victoria Square.
For your convenience, a continental breakfast is served each morning for a fee.
All 40 apartments feature kitchens and space to spread out with separate bedrooms and sitting areas. TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Coffee makers and ironing boards are other standard amenities. Weekly housekeeping is available.
At City Nites, guests have access to free WiFi in public areas, express check-in, and express check-out. Self parking is offered for GBP 10 per night. The front desk has multilingual staff that can help with concierge services and luggage storage. This apartment also has laundry facilities.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 677 reviews