City Nites4.0 out of 5.0
Recent guest reviews
We stayed for 2 nights and thoroughly enjoyed our apartment. There was a problem with our original apartment but this was quickly and expertly dealt with by Sebastian who was working the check in upon our arrival. A lovely spacious apartment with everything you could need and a stunning balcony. We have booked again for October and this too has been made very easy with the help of Sebastian. As it says at the top great place to stay with service too.
It wasn't a disaster, essentially the flat was decent, mostly clean, quite plain and dated, but all useable. However, because we checked in late, and only having the side light on, I didn't notice the state of the bed until morning, in crusted blood stains, other staines and when I ripped the bed sheet off, hair and other small objects! This was unacceptable, which I did complain about to the staff, and they did sort out, to be fair to them. I also think that £250 is excessive for a deposit, however, if you are going to charge it, use it to correct defects! Clearly, as you can see from the state of the floor, they haven't been using those £250 pounds to correct defects.. i.e the floor. Think before using this place, car park charged at 10 a night...
Hard to find as not sign obviously signed. Check in time of 4pm is totally unreasonable and not industry standard. The woman on check in had a poor customer service attitude. We were not given any information on wifi or to the direction of our apartment which turned into a hassle to find and was not in a logical place AT ALL. Not even the signs on the floors pointed in any direction to help. Our room turned out to be outside through another door. In my vast experience of staying in hotels, directions to the lift and room are standard, but as I said our check in experience was very poor. Decore is worn, bed sagged in the middle, you could feel every spring in the bed, literally, and the 3 pillows were flat! The point of staying in these places is to sleep so there is no excuse for such a terrible bed and bedding. Despite only costing £99 a night and being in an excellent location we would never stay again. Trust me, pay the extra dosh for a bed you can actually sleep in. You need to leave a £250 deposit on check in but their card terminal was not working so a photocopy of my card was taken. I was not happy about this for a number of reasons but especially because it was not kept in a secure locked location. In Hindsight I should have refused. After speaking to my bank I have found out this practice is not allowed. Our only positive experience was dealing with Robert at check out. Wow, what a difference to our check in experience. Robert was friendly, helpful, engaging, personable, and a credit to your team. Robert should coach some other members of your team! If I had a business I'd certainly poach Robert just based on the 5 minutes we dealt with him!
Tired room, late check in, have to pay £250 security deposit, that would be enough for a poor review but to cap it off and take it to a terrible. we arrived and the room smelt of smoke we assumed it was people outside smoking by the window, left for the evening on returning we noticed the smell again mainly in the lounge area. sat on the sofa I noticed a lighter left down the side, when moved I it found a rolled half smoked 'joint'. by this time it was 11pm so no-one on reception. on check out I reported the issue and was told not to worry we would get our deposit back.... advised this wasn't really my worry and then we shouldn't have to pay for the room as it wasn't clean, smelt of smoke and contained drugs. was told, we'll get the manager to call you, that was Saturday guess what still waiting.... Overall very poor would never use again and will leave reviews everywhere making sure people know this. Avoid at all costs! unless you want free Narcotics of course.
My wife booked the City Nites for ourselves and two daughters for 1 night. On my way to the accommodation my wife told me check in was at 4pm which is pretty late to be fair. Not great with two infants needing sleep but that was the wifes fault for booking it, not City Nites :) I tried my luck and tried to book in early (about 1pm) but it wasn't possible but I was allowed to drop off my car and complete the actual book in process. However, there were issues with the card machine so we weren't able to book in. After 35 minutes waiting for the card issue to be resolved we opted to go for lunch instead of waiting. At 3pm I called the accommodation and asked if the card issue had been sorted and was told it hadn't so I would need to bring £250 cash as the damage deposit. £250 I feel is somewhat steep but hey ho it is what the wife booked so had to get on with it. This is where we had a few issues. Firstly, I was told the money would not be given back to me when I checked out the next morning and would instead be transferred to my bank account up to 5 days later?? I didn't have my bank account details on me, nor did I want to be £250 out of pocket whilst I was away on a family holiday. The other thing that annoyed me was that I raised the fact that on the website and in our accommodation booking confirmation, the deposit said between Sunday to Thursday the deposit was £50 per person. This was a Wednesday so even if they were charging me £100 damage deposit for a 6 month and 18 month old it should only have been £200. I mentioned this and I was told (by the young female staff member) it was a mistake on the website which should have been changed but it was said in such a way as to suggest that it was some how my fault??? The Manager came in at this point and quickly agreed to just give me the cash back the next morning, problem solved. (But still feel its a poor set up). The staff then asked each other if the room was ready yet which surprised me as it was 4.10pm (surely it's ready by 4pm!!). Other than this issue, it was all pretty positive. The other male staff members couldn't have tried to be more helpful, friendly, engaging, speaking to my girls and just good customer service. The room itself had lots in it, was clean, ample room and was ideal for our stay. Location is spot on, 2 minutes from the centre and loads in the area. Cross the road to Sealife centre. Could have done with a fan in the room as there is no Air Con and it was a hot day but no disaster. Not brilliant for wheelchair users or prams (as we found) as we were put on the 4th floor and there are little wooden obstacles between each door which made pram pushing tough.
This is a fabulous alternative to a hotel. A very spacious apartment that, on the whole, was clean and well presented. Our trip worked out cheaper than a hotel and far more convenient when traveling with teenagers. Parking cost £10 extra but was secure. The weather was hot when we stayed so we needed the windows open at night which unfortunately meant noise from the local area until 4am! On the negative side the floors were grubby, bulbs were missing in lights, sheets were stained... However, for the money it was great.
Close to city centre, on site secure parking a bonus (though a fee per night payable). Accommodation basic but clean though a little tired, main entrance shabby and smelly (bin store is high!). Forget the internet even the upgraded paid for provision is dreadful. Ok if you go outside and down to reception there you get a smashing signal! Bedrooms are good sized - beds clean and comfortable. However security lights on the corridor side go on and off all flipping night and in the one we stayed at the front bedroom faces the road where people stand and chat and laugh at 2. 3, 4 in the morning! This isn't the hotels fault but it's something to be aware of as we've not had a single good nights sleep between us! It is what it is, basic accommodation close to the city. We are back in August but will be looking for somewhere else to stay.
Stayed here for a concert in the Barclaycard Arena - location literally couldn't be any better. A 5 minute walk from the door of our apartment to the front steps of the arena. Check in was efficient & friendly, was dealt with by Sebastian, who was very good. The on site car park is great, very secure and well worth the £10 charge. Apartment was good. Had a well-sized fridge freezer and a washer-dryer available to use. Only minor issues were the shower screen wasn't completely sealed so water leaked underneath it (ended up with a small swimming pool on the floor after a 10 minute shower) and some very minor paintwork needs doing. The big downside was being charged twice for the room, and having my card pre-authorized the day before and had this sat on my account for 5 days, leaving me badly out of pocket. To be fair, once I'd phoned them and pointed the double charge out, it was quickly & professionally dealt with, and they refunded the second charge. But this seems to be a recurring issue. Lots of people on booking.com seem to be getting stung by being double charged, so this is an issue that desperately needs addressing by City Nites. Aside from that, very good place to stay as a base for Barclaycard Arena events. Staying again in a weeks time for another event.
I've used the apartments on a number of occasions now, and have never been disappointed. The apartments are spacious, modern and clean. They are perfectly situated next door to the NEC and near to the city centre, and a good number of decent restaurants and bars. My car was well protected in a fully enclosed and gated car park. Incredible value for money. My reason for leaving this review though was the fantastic way the staff tracked down my lost property on my last visit and assisted me in arranging their return to me by courier. Really very impressed and grateful. So many thanks and congratulations to Sebastian and colleagues on a brilliant service.
Apartments are roomy and large, loads of space. However they don't have air con so rather uncomfortable in the recent heatwave. Also a random Amazon fire stick remote but no stick? The place itself is clean and represents good value, however best to avoid in the heat!
- Walking distance to Barclaycard Arena and International Convention Centre
- Free WiFi in rooms and public areas
- Concierge services
- Laundry facilities
Located in Birmingham City Centre, City Nites is adjacent to Barclaycard Arena and within a 10-minute walk of other popular attractions like International Convention Centre. The 40 rooms at this 4-star apartment include kitchens, sitting areas, and refrigerators. Centrally located in Birmingham, the apartment is also a short walk from Big Brum and Victoria Square.
For your convenience, a continental breakfast is served each morning for a fee.
The 40 apartments feature kitchens and space to spread out with sitting areas. TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Coffee makers and ironing boards are other standard amenities. Weekly housekeeping is available.
At City Nites, guests have access to free WiFi in public areas, express check-in, and express check-out. Self parking is offered for GBP 10 per night. The front desk has multilingual staff that can help with concierge services and luggage storage. This apartment also has laundry facilities.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 651 reviews