Britannia Hotel Wolverhampton3.0 out of 5.0
Recent guest reviews
Just because it’s cheap doesn’t mean they don’t have to clean it. Smoking rooms.....what’s all that about? The shower was so filthy with black mould we refused to use it and waited till we got home instead. Thankfully only stayed one night! The telly didn’t work, there was no WiFi, the chair was broken, there were strange marks on the ceiling, the mattresses were thin as were the pillows. The towels were actually ok and the sheets looked clean and there were decent hangers in the wardrobe had we needed them. This hotel needs some serious money spent on it and it could be great as it’s in a great location but there’s no way I would ever stay here again. Avoid!
We booked a twin room and on arrival were told that there were only smoking twins available. Gross. No air freshener available either! Room actually didn't smell too bad fortunately. Beds were ancient, with lumpy mattresses though the sheets were clean. Pillows were very thin. There was a broken chair in the room and the paintwork was dirty and stained. The Curtains were filthy. The bathroom was awful. Mould around the bath and the blind and the bathroom window looked like it hadn't Bern cleaned for years. The mirror in the bathroom was cracked. Fortunately the toilet was clean and the room was warm enough though both my friend and I think we have come away with flea bites. Avoid this place at all costs. It's nasty and desperately needs a refurb!
Building and rooms very old including furnishings plus the room maintained a very old odour. Bathroom very dingy and lots of black mildew present. Toilet very difficult to get a proper flush for waste. No WIFI in room, very poor signal available in lobby. No outside phone service available from rooms or lobby, directed to use an outside call box located 100 yards away. Checked these out, they were unusable due the smell of them being used as an outside toilet.
I booked this hotel for a last minute stop over. It was like Fawlty Towers. The lift wasn't working, the heating had broke on the coldest day of the year. The bedroom door took at least 20 attempts to open with the key card. The toilet handle was hanging off. I could feel the springs on the bed and to top it off I discovered the state of the pillows in the morning...disgusting
This was the only hotel we found while booking. An honestly it’s not a place I would take my family. Mould in the bathroom, dirty carpets in the room with floors that make you believe you will end up in the room below unless you place your feets somewhere else. Staff is nice and friendly, but the hotel really need to be refurbished.
Stayed for short weekend visit booked through another company. Hotel reception ok breakfast room fine and buffet breakfast good. The room we had was a little unloved and the room was cold heating seemed to be an issue in our room but rest of hotel was warm. Cleaning standards in our room poor see photo of shower curtain we told them to take away not impressed. Will avoid this place next time.
Stayed purely for the location as we had plans in the city centre and it’s the worst hotel we have ever stopped at! The reception area was gloomy and old. I felt like we had gone back in time 20 years. The staff act like they don’t even want to be there so what hope is there for the guests! We were told rooms didn’t have any WiFi...what hotel in 2017 does not have WiFi?? Wake up Britannia!! Our room had the same vibe as the rest of the hotel and it’s staff...tired, no personality or pride and very basic. The shower was awful and a health & safety hazard. It had two temperatures; freezing cold or scolding hot. We paid £10 for late check out as although the hotel was rubbish, we didn’t want to check out at 11am. We heard loud banging on our door at 11:30am (despite having a ‘do not disturb sign’ on the door), and was told by the most miserable woman in the world that check out was at 11am. I informed her we’d paid for late checkout and there was no apology, she just scribbled something on her clip board and walked off. Upon checkout, we were behind some other guests who were clearly complaining. I informed the lady at checkout that we were disturbed despite paying for late checkout and asked whether they even communicated with each other. She said a note had been made but was not transferred to housekeeping notes. I then noticed that the miserable, unapologetic lady who disturbed us earlier was in fact the manager. If the manager has zero customer service and pride, what hope is there for the rest of the staff?! Not surprised it was voted worst hotel chain 5 years in a row...I feel the only goal the hotel has is to make it 6 years in a row.
Was told to expect the worst, but it was great. The receptionists were all attentive, polite and very obliging, helped me so much. Rooms was beautiful large and spacious and for the money looked very classy. Thank you to all the staff at the Britannia, will see you again I'm sure. Thank you for restoring my faith in customer service :)
Shocking hotel, receptionist not interested, room was mouldy, classed as a double room with a single headboard and bed rock solid, unable to turn heating down as stuck on full and never seen a shower so mouldy it was black, receptionist when we handed keys back in said she’ll inform management, no sorry or refund offer, avoid at all costs, absolute joke to even be called a hotel
Terrible, terrible hotel but cheap as chips and really near the town centre. Not much more I can see really, it's as grim as it gets but if all you want is somewhere to pass out for one night then it does the job.
- Free WiFi in public areas
- Onsite dining
- 24-hour front desk
Britannia Hotel Wolverhampton places you next to Wolverhampton Grand Theatre and within a 5-minute walk of Wolverhampton Art Gallery. This 117 -room, 3-star hotel welcomes guests with conveniences like a restaurant, express check-out, and dry cleaning/laundry services. University of Wolverhampton and Wolverhampton Civic Hall are also a short walk from this Wolverhampton hotel.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 8 AM to 9:30 AM.
Britannia Hotel Wolverhampton's 117 rooms are heated and provide coffee makers, phones, and desks. For entertainment, guests can enjoy TVs. Bathrooms have hair dryers and free toiletries.
Guests staying at Britannia Hotel Wolverhampton enjoy free WiFi in public areas, express check-out, and wedding services. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables.
Reviews from Trip Advisor
20% of guests recommend this hotelTotal of 828 reviews