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Hotel Ercilla

4.0 out of 5.0

Recent guest reviews

Our family of 4 (with 2 teenagers) spent 2 nights here. Hotel is in a perfect spot 20 minutes walk from anything in (the great) town. The lobby bar was a nice spot to hang. Rooms were clean and big. My only gripe was that the front desk staff could be more helpful...we were struggling to find a restaurant for New Years Eve and they could not have been more uninterested in helping us find one. We ended up eating room service that night, which was OK by us, but my wife's steak was raw and cold and had to be sent back. Willing to chalk it up to an off night, and they were nice and replaced it auickly, but a couple of missteps prevent a 5 star review.

I was in 2 minds about giving a 5* review, when on the first morning we were awoken by the sound of works. I went to reception and was informed that work was taking place to refurbish the floor below us (9th) that week. Reception were brilliant. Immediately they moved us to 2nd floor and gave us free breakfast for the week. Superb. The standard rooms are spacious, clean and well equipped. The lobby bar is a chilled refined space to spend time and Gabi the main man offers superb service. This is a quality hotel in a quality location at a fantastic price. We will be back.

Well located in the centre of shopping area. Rooms are quite big but need renovation! Works are going on for the moment (January 2018) so expect noise..had room on the 12th Floor and from 9 o’clock could not sleep any more.. Breakfast is huge, a lot of sweet pastry, fruits, Spanish tapas. Staff is very friendly!

found this place very comfortable, high standard rooms and good service for a very reasonable price. I took public transport from the airport and reached the Hotel in maximum 15 minutes. You can walk to the Fine Arts Museum and to Guggenheim and you are right in the centre of the shopping district. The street where the Hotel is located is nevertheless very quiet and your will get lots of good receptions for bars and restaurants at the reception. Overall, very pleasant stay and highly recommendable!

Hotel Ercilla is conveniently located in the centre of Bilbao on a main shopping street and within a walking district of all the hot spots. I spent two nights there and would recommend it to anyone planning a stay. Good service, comfortable rooms and all you need. I will be coming back.

Construction started at 8:30AM right outside our window. Hammering, screeching scaffolding and loud workers screaming at each other. Front desk didn’t seem to know what was going on. Bed was also extremely uncomfortable for two people. It would have been nice to know about the construction before booking as many people like to sleep in on vacation. I wouldn’t stay here again.

The hotel could do with a little refurbishing but everything worked and the staff is friendly. The location is excellent, almost everything in Bilbao can be reached on foot. I enjoyed the sound of the school children, it gives life to a place.

We stayed here for three nights and found it comfortable and well equipped. We had an early flight so arrived expecting to drop our cases off to find that our room was ready for us which meant we could shower and freshen up before exploring. Hotel is in a good location, it’s not far to the main sites and restaurants. Breakfast was a buffet with a very large choice of hot and cold food. It was busy on our first morning, Sunday, but not so much the other days. The buffet was refreshed right until service stopped so if you aren’t an early riser, it’s probably best to go down towards the end when it wasn’t so busy. The bar area is very comfortable, and the staff were happy to provide ice and fresh milk for tea/coffee. There’s a coffee machine rather than a kettle so if you need a morning cuppa a travel kettle is a good idea, but that’s usual in Spain. We were near the school, but didn’t find the noise a problem.

We stayed here for one night in the middle of October. Previous to our visit, we checked the hotel website for parking, and noted that there was a car park on site, with no reservation necessary. Not the story when we arrived and were told the car park was fully booked. This was a bit of an inconvenience. The hotel itself isn't much to look at from the outside. It is in a great location though, and central to cafes, bars, shops etc. The reception area is really quite nice, and although we didn't eat or drink in the hotel, the bar looked nice too. Our room however, scabby! It really needed some TLC! It was very basic, and rather dated. Not generally what you expect from 4 stars. Although it was generally clean, there were cigarette burn holes in the headboards to the beds, the doors were very chipped, back to the natural wood on the corners, making them look really tired and as if no effort had been made to provide tidy accommodation. The bathroom was generally clean, but requires updating, and the shower head needs a deep clean. Chances are, if we return to Bilbao, we won't stay here again.

This is a good hotel in the centre of Bilbao. Spacious rooms, good service and bif breakfast buffet. The biggest issue might be that there is a school next to some rooms, which might make the mornings a bit noicy if opening the windows.

Ercilla 37 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Plaza Moyua and Bilbao Fine Arts Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Located in Abando, Hotel Ercilla is within a 10-minute walk of popular sights such as Plaza Moyua and Bilbao Fine Arts Museum. This 325-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. It's in central Bilbao and also close to Guggenheim Museum Bilbao and Santiago Cathedral.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


All of Hotel Ercilla's 325 air-conditioned rooms provide minibars, safes, and desks. Guests can expect to find digital TV and stay connected with free WiFi. Hair dryers are also available.

Property features

At Hotel Ercilla, guests enjoy features like a nightclub, a 24-hour fitness center, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and laundry facilities.

Room options

Standard Double Room

Twin 2 | Sleeps 2

Superior Double Room

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

47% of guests recommend this hotel

Total of 1040 reviews