Our first night in the cabin was fine. When I woke up the next morning, it was a whole other story. There were large bugs crawling all over the bedroom I was sleeping in! The bugs were on the beds, pillows, walls, and floor. We decided that because there were so many bugs crawling around the cabin there was no way we would be able to sleep there that night. I texted Stacey, the manager, and she said that they had sprayed the cabin the week before and even the day we checked in, for the bugs. She said they knew the bugs were a problem and offered to have someone come spray the cabin again that day. I have allergies and I have 2 little kids and the last thing I want is for them to be exposed to more harsh chemicals. So, we packed up our things and were out by the check-out time that day. Stacey said we would get a refund or discount because of the bug situation but had to speak with her supervisor. The next day she told me bugs are to be expected in Big Bear and since the bugs were not bed bugs or spiders, they're under no obligation to give us a discount or refund. I’m okay with a bug here and there, but not bugs everywhere! The room was infested. We physically could not sleep in the beds because there were bugs crawling all over the place and they refused to give us a refund for the night we didn’t stay there. Stay here at your own risk. The owners don’t care – they just want your money.