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DoubleTree by Hilton Hotel Bethesda - Washington DC

3.5 out of 5.0

Recent guest reviews

We were given a room that had a small sink and no room for for our bathroom items and refrigerator didn't work.

Really nice nice view people good places to eat not loud cookies were to die for I would stay again

Have always had a good experience at this hotel but the rates have gone up and this time there was a funny unpleasant odor. Cookies are still great but the people at the snack bar dont seem to know how to make the drinks they advertise.

We were there so I could be evaluated at the NIH. First of all they do not have any "real" rates for patients. Secondly, when our plans got abruptly changed by the NIH, we tried working with the hotel directly to check out earlier and get our money refunded. (we booked through orbitz) We are not happy with Orbitz or the hotel finance department. First of all we had a really hard time getting with the finance guy, so much so, that his line didn't work and we had to find a way to "actually" get him on the phone. Secondly we explained the situation and he agreed to only changing for one extra night. Next trying to communicate with Orbitz we extremely hard, language barrier and not understanding the situation. They tried for quite sometime to meet reach the finance guy and also had the same amount of trouble. I asked if they could do anything about it and they would not put in some kind of a work order or something. They did say I would get some kindof an email...never did. SO the next day, we tried again with Orbitz because they had not attempted anything since the 24 to 48 hours had passed. Finally they reached this guy, by then he had decided to charge us for two nights, in lieu of the one he promised. It was extremely stressful, which is what I did not need, we got charged for two nights, that we didn't even stay there and geez I'm here having treatment...show some compassion. I will NOT go through Orbitz again or to this particular hotel.

It was what I expected. It was nice, the room was comfortable, and the food was good. I appreciated the complimentary dessert at dinner.

Wonderful staff. We so enjoyed our stay. Close to the metro and they shuttle you to the metro. Definitely would go back if sight seeing in DC. Also Uber is excellent transportation back and forth.

They went out of their way to accommodate us with holding our bags after check out to shuttling us to and from the metro. Nice trip and stay.

Dinner food selection limited and taste horrible- soup cold and ribs tasted like the beef was rotted- sent back and no replacement available due to limited hours of food service- starvation was better than choking that down...

I reserved 5 rooms for the family to use in between wedding ceremony. I have stayed in several Hilton and double tree and this one is one of the worst one. This comment is not only mine but some of my family too. The carpet in the rooms are very old need changing. The bed is not comfortable at all. The mattress are some area soft other are hard. The employees are very nice and professional

Housekeeping was relentless are by knocking on the door repeatedly. The shower grout needed a good scrubbing besides that the room is pretty clean

We enjoyed our stay. Meeting facilities were excellent. Room was large and comfortable. Amenities were as expected, including free and fast wifi. Short walk to Metro with access to all DC sites and all airports. Excellent restaurants in neighborhood.

Very nice clean and great view hope to stay here again

Dirty bathroom with hair, roaches, clogged drainage, and over flooded floor. Unsatisfactory.

- Only one elevator was working - Blood in the elevator - Blood in our room - Horrible wifi speed - Wired ethernet did not work - Wallpaper falling down

Don't like valet parking. However, the valet parking guys were very nice.

I enjoyed my stay at the Doubletree. I chose this hotel as it was only about a mile from NIH. The hotel offers a shuttle to NIH metro stop and the NIH has a shuttle which will pick up patients at this hotel. The staff at hotel were helpful and friendly. I elected to stay in junior suite which had mini-fridge and microwave. There are numerous good eating establishments within walking distance and the hotel also has full service restaurant as well as coffee kiosk. The room was very clean.

nice hotel - recommend the stay here ***************************************************************************************************************************************

We checked in.Got our room key. Put it in the door. Another family was already in the room. The visit got better after they gave us another room

Great location! Helpful and attentive staff made the visit! The care and responsiveness make this an easy choice for return!

Needless to say, their cookies always exceed our expectations but in this case so did the staff. Breakfast was superb and waitstaff could not have been better. Again the room comfort and cleanliness exceeded our expectation.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 Bedroom, Non Smoking, Kitchen

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Bethesda - Washington DC

Everyone (14) Business (29) Couples (18) Family (24) Other (12) Friends (6)
3

disappointed

Everyone

We were given a room that had a small sink and no room for for our bathroom items and refrigerator didn't work.

By on Aug 25, 2017

5

nice

Everyone

Really nice nice view people good places to eat not loud cookies were to die for I would stay again

By on Jul 3, 2017

Review comment responded on Jul 14, 2017

Thank you for staying at the Doubletree Bethesda.

4

awesome cookies!

Everyone

Have always had a good experience at this hotel but the rates have gone up and this time there was a funny unpleasant odor. Cookies are still great but the people at the snack bar dont seem to know how to make the drinks they advertise.

By , from Pittsburgh on May 18, 2017

Review comment responded on Jul 14, 2017

Thank you for staying at the Doubletree Bethesda. We are glad you love the cookies.

3

nih visit

Everyone

We were there so I could be evaluated at the NIH. First of all they do not have any "real" rates for patients. Secondly, when our plans got abruptly changed by the NIH, we tried working with the hotel directly to check out earlier and get our money refunded. (we booked through orbitz) We are not happy with Orbitz or the hotel finance department. First of all we had a really hard time getting with the finance guy, so much so, that his line didn't work and we had to find a way to "actually" get him on the phone. Secondly we explained the situation and he agreed to only changing for one extra night. Next trying to communicate with Orbitz we extremely hard, language barrier and not understanding the situation. They tried for quite sometime to meet reach the finance guy and also had the same amount of trouble. I asked if they could do anything about it and they would not put in some kind of a work order or something. They did say I would get some kindof an email...never did. SO the next day, we tried again with Orbitz because they had not attempted anything since the 24 to 48 hours had passed. Finally they reached this guy, by then he had decided to charge us for two nights, in lieu of the one he promised. It was extremely stressful, which is what I did not need, we got charged for two nights, that we didn't even stay there and geez I'm here having treatment...show some compassion. I will NOT go through Orbitz again or to this particular hotel.

By on Apr 4, 2017

4

met expectations

Everyone

It was what I expected. It was nice, the room was comfortable, and the food was good. I appreciated the complimentary dessert at dinner.

By on Feb 7, 2017

5

nice hotel

Everyone

Wonderful staff. We so enjoyed our stay. Close to the metro and they shuttle you to the metro. Definitely would go back if sight seeing in DC. Also Uber is excellent transportation back and forth.

By on Jan 22, 2017

4

very cooperative staff and nice hotel.

Everyone

They went out of their way to accommodate us with holding our bags after check out to shuttling us to and from the metro. Nice trip and stay.

By , from Texas on Jan 22, 2017

3

quick stay

Everyone

Dinner food selection limited and taste horrible- soup cold and ribs tasted like the beef was rotted- sent back and no replacement available due to limited hours of food service- starvation was better than choking that down...

By on Jan 7, 2017

3

not hilton quality

Everyone

I reserved 5 rooms for the family to use in between wedding ceremony. I have stayed in several Hilton and double tree and this one is one of the worst one. This comment is not only mine but some of my family too. The carpet in the rooms are very old need changing. The bed is not comfortable at all. The mattress are some area soft other are hard. The employees are very nice and professional

By , from atlanta, ga on Dec 20, 2016

2

thanksgiving 2016

Everyone

Housekeeping was relentless are by knocking on the door repeatedly. The shower grout needed a good scrubbing besides that the room is pretty clean

By on Nov 27, 2016