- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
A nice hotel with a lot of nice amenities , could use a better hair drier
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Located in Bertinoro, Grand Hotel Terme della Fratta is next to a golf course. Sanctuary of Santa Maria Delle Grazie and Pinacoteca Civica Melozzo degli Ambrogi are local landmarks, and the area's natural beauty can be seen at Parco di Via Dragoni and Parco della Resistenza. Looking to enjoy an event or a game while in town? See what's happening at Race-Course of Savio or Dino Manuzzi Stadium.
A nice hotel with a lot of nice amenities , could use a better hair drier
In a nutshell my room was full of bedbugs and some other pretty insects. When I first called the receptionist, she behaved like it was normal (!): "yeah, there are in every room". They sent someone only after a couple of hours to try and sort things out. I personally found the whole thing unbelievable, a bit disgusting and somehow surreal to say the least. This is supposed to be "a grand hotel".
I didn’t consider this a 4 star property. While the staff was pleasant, room was clean and it was in a historic building with many Terme baths. The baths were open to the general public and were very busy. The restaurant offered less than expected for a 4 star hotel.
More information on spa in various languages would be a great asset and up selling feature. We could not understand what the various options were. Also, better pricing for spa services for guests would be great. We landed up not using any and were disappointed.
Pros: Beautiful ambience.
Cons: Better food! A grand hotel, yet found food quality poor.
Location: Location was great for visiting family and doing research on family history.