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Fairmont Southampton

4.5 out of 5.0

Recent guest reviews

Beautiful hotel close to beaches and easy access to Hamilton. There are several restaurants on site as well as a few favorites in the neighborhood. I wish I had information about meal plans, however, as this cost mounts up quickly.

Accommodating staff, great private beach with plenty of space. Horseshoe Bay is a zoo. Be careful with checking your bill as I had over $500 of incorrect charges to my room. The staff was pleasant when removing the charges, but it was concerning how they got there in the first place.

Hotel was nice with a lot going on. outside pool space was a little tight other than that excellent experience.

Once the water became available it was fine. Guests were compensated for the inconvenience.

Overall a great property for families with children. Beds have a scoop in them from over use, pool is aging and tiles are broken in the bathrooms, but it is clean and well taken care of for a property without any infrastructure investment.

Everything was wonderful, the only thing is there could be more entertainment at night.

The Fairmont Southampton was my family's home for 5 days recently on our first trip to Bermuda. Beautiful views from each room, transportation assistance, beach access, spa - everything fantastic. More than anything, the Concierge staff made all the difference to us, since our group aged 24-85. Very friendly and knowledgeable, and all their dining recommendations were spot on. One regret, not having one more meal at the Waterlot. It was still a bit off-season, so some restaurants and shops were closed.

My wife and i returned after 30 years and found that the renovations made the visit excellent. Not all was perfect but when issues were raised the staff responded with kindness and professionalism. The hotel was great but expensive.

location is perfect for the whole island...need more options to get around as buses and other ferries don't run enough or go on "interrupted service" Add more ferry runs to the west end and to the east end directly from the hotel and more small buses

Overall we loved our stay and are thinking about coming back. It's one of the best places to stay with kids on Bermuda islands, for sure: all the activities, kid's zone, pools and beach, the ferry going to the city and back - our daughter loved it and it made it easy to fill our time with things to do. The hotel staff is just OK, which is usual for the place were all the tips are included. Concierges did not make reservations they promised (and confirmed), the room was cleaned rather modestly and so on.

We stayed 7 days; played golf 4 days, used the pool 3 times. The my had a great experience at the Spa.

A return visit to celebrate mutual birthdays. We really enjoyed the activities especially the water aerobics in the lovely pool. Weather was fine every day except the day we left when it rained, The food was delicious at each of the restaurants and the grounds are lovely. We took the free ferry to Hamilton one night and buses to St. George's where we walked and walked to see all the old buildings and the fort. The staff treat you like honored and welcomed guests. Wish we could spend a month there.

Nice location, convenient to most attractions. Restaurants were good.

The views are gorgeous! We had delicious meals all around. The spa was lovely! We also really enjoyed the pool and hot tubs! We would go back in a minute!

We had initially booked the Hamilton Princess by Fairmont, but were disappointed that it was so far from the beach, so we decided to switch to the Fairmont Southampton. This was a great decision as the Fairmont Southampton exceeded our expectations. I had read reviews that it was not well-renovated, but although some of the hotel decorations seem somewhat dated, our room was recently renovated and beautiful, with wonderful ocean views. A shuttle runs every 5-10 minutes down to the beach, which was a beautiful beach (although we found that the public beach immediately next to the hotel beach was even more beautiful -- this is only a 5 minute walk away). The hotel's pool could use a renovation, but it was large and the water was warm. There are numerous restaurants available at the hotel, which is good because it is very far from town, which is the biggest problem. But if you are looking for a place to stay close to the beach, as we were, the Fairmont Southampton is a good choice. It can be expensive depending on when you book though.

Upon arrival we were stunned to find the property was not on the beach and a shuttle was required to get there. This is not what we were told when we called the property directly two times prior to our trip. I quote “the beach is two minutes outside your door.” When I mentioned this at check in I was dismissed with the only explanation that the people we spoke with were probably confused. While the lobby, restaurants and our room was lovely, the other areas of the hotel were very run down. This was particularly true of the outdoor pool area. Further the pool refreshment area closes at 5:00 which is ridiculous for a resort hotel. Not a staff person can be found after 5:00.

Very nice facility. Family friendly. Very busy when we were there.

Ocean view room is accurate in that Bermuda is an ISLAND and the hotel is on top of a hill...walls are paper thin, you can hear every word people next to you say, every tv show they watch, everything...staff is not overly helpful...beach is nice, staff on the beach are great, diving staff is excellent...overall worth staying elsewhere...

The hotel is dated. Furniture is provably 20 yrs old. In fact we sat in a broken chair during lunch. Additionally, hiyel is too big and crowded. Good luck getting a seat near the pool or a good chair at the beach. However, the staff was very friendly and the food was decent.

The Fairmont is a nice property and has a nice system in place to ensure your stay is complete. With that being said, there is little night life on site and the one pool is small.

Room options

Fairmont Room, 2 Queen Beds, Partial Sea View

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Balcony, Golf View

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Balcony, Sea View

Queen 2 | Sleeps 4

Fairmont Gold, 2 Queen Beds, Concierge Service, Golf View

Queen 2 | Sleeps 4

Guest reviews for Fairmont Southampton

Everyone (23) Couples (259) Business (5) Family (62) Friends (20) Other (13)
5

anniversary stay

Everyone

Beautiful hotel close to beaches and easy access to Hamilton. There are several restaurants on site as well as a few favorites in the neighborhood. I wish I had information about meal plans, however, as this cost mounts up quickly.

By , from Boston, MA. on Sep 8, 2017

4
Everyone

Accommodating staff, great private beach with plenty of space. Horseshoe Bay is a zoo. Be careful with checking your bill as I had over $500 of incorrect charges to my room. The staff was pleasant when removing the charges, but it was concerning how they got there in the first place.

By on Aug 30, 2017

5

very accommodating

Everyone

Hotel was nice with a lot going on. outside pool space was a little tight other than that excellent experience.

By , from boston on Aug 22, 2017

4

nice hotel - unfortunate to lose water for a day.

Everyone

Once the water became available it was fine. Guests were compensated for the inconvenience.

By on Jul 25, 2017

4

excellent facility aging gracefully.

Everyone

Overall a great property for families with children. Beds have a scoop in them from over use, pool is aging and tiles are broken in the bathrooms, but it is clean and well taken care of for a property without any infrastructure investment.

By , from DC on Jun 29, 2017

Review comment responded on Aug 9, 2017

Dear Nicholas, Thank you for taking the time to provide your feedback regarding your recent stay with us! We will be sure to investigate the comfort level of our mattresses to ensure we are providing a truly luxury experience. We are delighted to see that overall you enjoyed your stay and we hope we have the opportunity to welcome you back to beautiful Bermuda and Fairmont Southampton some time soon!

5
Everyone

Everything was wonderful, the only thing is there could be more entertainment at night.

By on Apr 25, 2017

Review comment responded on May 3, 2017

Thank you for sharing feedback on your visit to Fairmont Southampton. We are delighted that you had such a wonderful experience and hope that we will have the pleasure of welcoming you again to our resort. Kind regards.

5

beautiful location with 360 view

Everyone

The Fairmont Southampton was my family's home for 5 days recently on our first trip to Bermuda. Beautiful views from each room, transportation assistance, beach access, spa - everything fantastic. More than anything, the Concierge staff made all the difference to us, since our group aged 24-85. Very friendly and knowledgeable, and all their dining recommendations were spot on. One regret, not having one more meal at the Waterlot. It was still a bit off-season, so some restaurants and shops were closed.

By , from Atlanta on Mar 21, 2017

5

great stay with assured quality

Everyone

My wife and i returned after 30 years and found that the renovations made the visit excellent. Not all was perfect but when issues were raised the staff responded with kindness and professionalism. The hotel was great but expensive.

By , from utah on Feb 17, 2017

5
Everyone

location is perfect for the whole island...need more options to get around as buses and other ferries don't run enough or go on "interrupted service" Add more ferry runs to the west end and to the east end directly from the hotel and more small buses

By on Jan 5, 2017

Review comment responded on Jan 10, 2017

Thank you for sharing feedback on your visit to Fairmont Southampton. We are delighted that you rated your stay so highly and hope that we will have the pleasure of welcoming you again to our resort. Kind regards.

4

nice hotel for a family vacation

Everyone

Overall we loved our stay and are thinking about coming back. It's one of the best places to stay with kids on Bermuda islands, for sure: all the activities, kid's zone, pools and beach, the ferry going to the city and back - our daughter loved it and it made it easy to fill our time with things to do. The hotel staff is just OK, which is usual for the place were all the tips are included. Concierges did not make reservations they promised (and confirmed), the room was cleaned rather modestly and so on.

By , from Pittsburgh on Jan 4, 2017

Review comment responded on Jan 10, 2017

Thank you very much for providing such detailed feedback on your family's visit to the Fairmont Southampton. Needless to say we were delighted to learn that overall you enjoyed your stay despite the less than satisfactory housekeeping service you received for which we sincerely apologise. We are particularly thrilled that your family enjoyed the special events over the Christmas season. A great deal of planning goes into putting these events together and our colleagues are extremely pleased to know that all their efforts were so appreciated. Kind regards.