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Sofitel Berlin Gendarmenmarkt

5.0 out of 5.0

Recent guest reviews

This was our third trip to the Sofitel and yet again it was still perfection . Jana and Stephenie on the front desk you are absolute super stars ... and you are an absolute asset to the hotel with nothing being too much trouble ...... thank you for everything . I cannot recommend this hotel enough , it's position is so very central .. the rooms are superb and the whole atmosphere is calming and wonderful . If I was to find any complaint it would be the lack of a bar !!!!!!! how marvellous would it be to have that magical view whilst sipping a fabulously chilled Riesling !! Maybe next year .............

We recently enjoyed a 5 night stay at this hotel in a Prestige Suite. We could not have been happier or more impressed. The hotel is in a wonderful location on Gendarmenmarkt Square (which is a beautiful square - being readied while we were there for the Christmas Market). From our check-in to check-out , from housekeeping to the Concierge, the staff were exemplary - polite , engaged , capable , friendly and always helpful. The hotel retains a boutique feel and for anyone staying more than a few nights we'd recommend the extra space the prestige suite offers - having a separate living area and powder room encourages a more relaxed and comfortable stay. The hotel is a wonderful base from which to set out and explore Berlin , with many of the most important areas and sites being within an easy walk - Museum Island , Brandenburg Gate , Reichstag Building etc. We loved our time in Berlin and it was made all the more special by staying in such a comfortable and pleasant hotel. The hotel restaurant is wonderful and definitely worth a visit. We would highly recommend this hotel and will absolutely stay there again on our next visit to Berlin.

Was a nice little boutique type of hotel. The shower was a nightmare as there was no ledge on the floor to keep the water in the shower stall which made no sense. Besides that, it was in a very nice area.

I cannot speak highly enough of this hotel and the amazing staff !! From the minute I walked in and was greeted by the nicest staff I have ever met in any hotel chain, this hotel did not let me down. The rooms are small but we had the loveliest little balcony that overlooked the square where the Konzerthaus and Deutscher Dom are located. A number of cafe's around ... also you are within ten minutes walk to the Brandenburg Gates, Checkpoint Charlie and the shops at Potsamder Platz..... There are numerous pubs/restaurants in the street that I highly recommend you try out. I will always stay at this hotel now...... I especially want to call out Ben who was our room attendant and was very courteous and gave us great advise and information for getting around Berlin. For the price we paid, this hotel is 5 star !!

Having stayed at a number of Sofitel hotels I've always been impressed. Not this time. I booked the room several months in advance for the Berlin Marathon and on trying to check in, they'd lost my booking. Not a great start. The room had a lovely view over the square but felt small and cramped. The location is superb with easy access the shopping, nightlife and transport. Overall, the service was efficient but not overly friendly.

This is my second stay at the Sofitel Gendarmenmarkt, my first trip was one night on business and this was a longer stay for pleasure. The hotels location is stunning, right on the square with the French and German churches and a short walk from all the key sights of the city. On arrival the staff were extremely helpful and welcoming. I had requested a quiet room so they had given me one at the end of the corridor and it was like I wasn't even in a hotel in a big city it was so quiet. My room was large and spacious with all the amenities you could require in a hotel. On arrival in my room there were some very delicious complimentary chocolates and later that evening they brought up some complimentary pastries which were excellent. I believe this is a perk of being a member of the Accor loyalty programme. The bed is large and comfy with high quality linens. The bathroom features a walk in shower and large fluffy towels with Hermes complimentary toiletries. On my next visit to Berlin I will definitely be staying at this hotel and have recommended it to friends and family.

Being an Accor member we chose this Sofitel because of its location & it didn't disappoint. It is within walking distance to all city sights. We had junior suite for 6 nights which gave us plenty of space. It was very comfortable with 2 toilets & generous living space. The staff were fantastic especially the concierge Nikolai & the manager Willi. They were very accomodating & made show & dinner & Train travel reservations for us. They were amazing. They were also instrumental in organising champagne & chocolates for my husband's birthday(with the help of our children form Australia). A memorable stay.

we spent 8 nights at the Sofitel on Gendarmenmarkt in the heart of Berlin. As it was a special occasion, we paid for a Junior Suite and we were blown away by how lovely it was! Stunning view of the square, spacious and beautifully appointed. From the moment we walked through the door upon our arrival we were made to feel like very special guests and NOTHING was too much of a problem and could be attended to. The service at the front desk was warm and inviting, the breakfast was a delight and the restaurant at street level was just lovely. When all things considered, this has to be the very best hotel I have stayed in - ever! We'll be back!

My wife and I stayed at Sofitel for one night and we did not enjoy the stay at all and we had to move to another Hotel - Arrival Experience 1. Staff was not friendly and the approach was not up to 5 stars standard 2. we arrived at 14h30 to check in, we understand the chick in time is at 15h00 however the communication from the receptionist was not appropriate saying " leave your luggage and go for a walk till your room is ready " that was first time in my life to experience such comment instead of offer one of the hotel restaurant or bar for a meal or a drink 3. when we arrive receptionist ask for my credit card which i gave to him and i clearly said not to charge anything from this credit card and he said there is no charges as the room is already paid, however he blocked an amount and he didn't tell me that and until today i didn't get the money back to my account 4. when we came back to the hotel at 16h00 we had to wait at the reception for more than 5 minutes to get the room key 5. no information was given about the hotel, restaurant, bar or facilities - Room Experience 1. the room cleanliness is not up to a 5 stars standard at all specially the bathroom 2. room size was as per the website however the setup and design is nothing to compare with the web 3. room amenities was good and bathroom amenities as well - Health club 1. Cleanliness is not up to 5 stars standard 2. no one at the area to help and assist the guest 3. Shower was dirty and no shampoo or body wash 4. magazine were outdated 5. glass windows were all dirty - Check out 1. Staff not friendly at all i.e. no one ask about the stay or ask for comments 2. no one farewell us leaving the hotel 3. no one wish us a good day or journey which is normal for any 5 stars hotel overall not a good experience

Great Hotel in a great location. The rooms are a bit on the small side but for a business trip just perfect. A very comfortable bed, friendly staff and very quick and delicious room service. Only slight annoyance is the parking. The underground car park does not have direct hotel access and due to the scale, you can get easily lost or walk out of the wrong entrance- not nice if you’re carrying luggage. Otherwise, this will be my Hotel of choice for my next trips to the German capital!

Charlottenstr. 50-52 Berlin BE

Hotel highlights

  • Steps from Galeries Lafayette and Gendarmenmarkt
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour health club

Located in Berlin City Centre, Sofitel Berlin Gendarmenmarkt is next to popular attractions like Galeries Lafayette and Gendarmenmarkt. This 92-room, 5-star hotel welcomes guests with a restaurant, a 24-hour health club, and free in-room WiFi. It's in central Berlin and also a short walk from Checkpoint Charlie Museum and Brandenburg Gate.


This hotel serves as home to a bar, along with a restaurant that specializes in regional cuisine. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.


All of Sofitel Berlin Gendarmenmarkt's 92 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect to find free WiFi and cable TV. Bathrooms have hair dryers, bathrobes, and slippers. Safes, phones, and desks are other standard amenities.

Property features

At Sofitel Berlin Gendarmenmarkt, guests have access to a 24-hour health club, a sauna, and free WiFi in public areas. Valet parking is EUR 18 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 95/125 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include conference space, free newspapers, and laundry facilities.

Room options

Junior Suite, 1 Double Bed (Courtyard or Gendarmentmarkt View)

Full 1 | Sleeps 3

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Luxury Room, 1 Queen Bed

Queen 1 | Sleeps 2

Prestige Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1459 reviews