Mercure Hotel Berlin Mitte3.0 out of 5.0
Recent guest reviews
I really think there needs to be another rating between 'average' and 'very good'. This hotel is clearly better than average, but there were some problems for us that would make it 'good', but not very! The location is good. I know it is in a bit of a wilderness, but the U-bahn is very close and well connected to good restaurant, shopping and tourist areas (it would be nice to include a travel card in the room price, as they do in other hotels). The staff were friendly and helpful, and the decoration of the hotel is modern and pleasant. So all good things. As I have a mobility issue, I asked for a room close to the lift/reception/dining room, so I did not have to trek along hugely long corridors. I was very happy that they gave us a room opening off the covered internal courtyard, which seemed lovely. Sadly, there was no air conditioning (only 'superior' rooms have that, apparently) and it was hot, so we had to keep our windows partially open to get any air into the room - which didn't really work anyway, as the courtyard is mainly enclosed. As others have said, the courtyard is used by locals, staff and other guests at all hours of the day and night (we noted from 4.30am to after midnight) so their loud conversations, scraping of chairs, and their CIGARETTE SMOKE all wafted into our room, making it even more uncomfortable. The hotel's response to this problem was to book a superior room next time. As if. Other issues: - this is a personal thing, but I hate those beds that have a raised wooden frame around the mattress, so it's impossible to sit on the edge of the bed without hurting your legs; - the breakfast was okay, but nothing spectacular, and to charge €16 per person per day is clearly taking advantage of the fact that there are no alternatives nearby; - I agree with other reviewers that the charges for wifi are inappropriate in this day and age. We asked for an explanation of the rates, and the answer was so complicated we gave up the will to live halfway through. Seems it's free if you want to read one email or something like that, but after that it costs loads. So this is quite a pleasant hotel, but they have a definite eye on their bottom line rather than the comfort of their guests (€3.50 for a tiny bottle of water). I recommend going for a superior room in summer (for the air con), or a courtyard/standard room if it's cold enough to keep the windows shut.
Obviously rental for prostitution. Avoid at all cost! A lot of noise and parting going on. Terrible conditions to sleep and relax. Called the reception for help, but nothing happened. Had to take matters in to own hands, which really should´nt be necessary!
Room was comfortable and clean. Breakfast offers large choice of good products. The location is quiet but quite close to Hauptbahnhof with a tram station right in front. We walked to the city center with no difficulty, and we found good restaurants in the vicinity.
Close to station, very clean, comfortable and fantastic shower. Staff very warm and helpful. I was out all day and it was a place to sleep and freshen up for but I will definitely be back. What a nice place to use as a base in Berlin. Laura on the front desk was very helpful. The bed was very comfortable and there were extra pillows
We stayed here for one day/night and thought it was lovely. The staff was very welcoming and accommodating. The rooms are a bit outdated but the washroom bright and clean. There is a nice eating area in the middle and not that we had a chance to use it (because we checked out very early) it was very picturesque and elegant. The hotel is also located in a great area. Walking distance to restaurants and subway stations.
Very good hotel. Nice and clean rooms. Friendly personnel, especially a short-haired blonde girl on the reception (sorry for not asking her name). She was very kind and friendly. All in all - a very good place to stay. The only drawback is the lack of restaurant, but it is ok.
Really nice hotel! Absolutely cracking place in Berlin, about 30 seconds walk to the U-Bahn... from there the world (or Berlin) is your oyster! The only thing we weren't made aware of is the fact you are asked to give over a credit (not debit) card in case of extras so they can be charged.. if not it's 50 euro deposit! Unfortunately, me and my partner were robbed in Alexanderplatz after we landed, spent all morning in the police station / had our passports, all of our euros and purses stolen and the receptionist was happy to let us not do that. We stayed in room 103 which unfortunately the door did not lock in, when we realised it was too late (and a bank holiday so the technician could not come out) so we did stay in a room that didn't lock, some staff were nice others a little useless, when we reported the door as broken one receptionist told us to just pull it harder..admittedly there wasn't much she could do (and I don't want to sound picky! But some wouldn't be happy to stay in an unlocked room overnight.) fortunately the next morning the receptionist was more than happy to change our room and there was no fuss. The rooms are very nice, very suitable especially as we only really used it for sleeping as we're out in Berlin for most of the day/night. Very clean, very friendly and good English speaking staff! We didn't pay for breakfast but it is 15/16 euro pp. we went into Alexanderplatz and got 1.50 euro hotdogs for brunch and bought snacks. We would love to stay here again if we return back to Berlin!
I don't think I've ever been to a hotel with so many consistently friendly and helpful staff ! Everyone was helpful, but I must single out Phillip, who checked us in and who was brilliant.It is a clean comfortable hotel, fairly basic and small (no gym or pool) but ideal for a city break. I was pleased to find a kettle in my (superior) room. There were temperatures up to 30c while we were in Berlin and although we had the air con on because of the shape of the room (it is over the door but the bed is tucked round the corner because of the bathroom) we were still hot in bed, but I think that was just the way it is in hot weather. I had researched some restaurants but unfortunately the nearest ( a traditional German place) was 25 m walk, but we soon discovered the U Bahn and nipped to Potsdammer Platz for dinner after that...so easy! Very convenient as Gleisdreieck station is 2 minutes walk and you can get everywhere on the U1 and U2 lines.
Visited within a group of 6 friends for a three night stay to see Berlin for the first time. Situated in a quiet area of the city it was a comfortable walk to the Reichstag or direct in to the centre of the city. If time was of the essence then there is an underground station directly across the road where frequent trains would take you direct to Alexanderplatz in about 10 minutes. The hotel was very clean and well presented. The rooms were comfortable , well equipped and with an excellent bathroom. Cannot comment on breakfast as we did not use this facility being early on the road each day. Throughout our stay the staff without exception were extremely welcoming and always willing to help - a real credit to the hotel. In summary the hotel proved a very good base for our visit and I would not hesitate to go there again.
In a quiet location on the edge of the city centre. Very close to the U-Bahn so it was easy to get to anywhere in Berlin in minutes. Potsdamer Platz a short walk away. A very comfortable and clean mid-range hotel with good facilities and friendly staff. We had a late flight home but it was no trouble to leave our bags in the hotel all day to enjoy this wonderful city unencumbered.
- Close to Checkpoint Charlie Museum and Potsdamer Platz
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour business center
Located in Diplomatic Quarter, Mercure Hotel Berlin Mitte is within a mile (2 km) of popular sights such as Checkpoint Charlie Museum and Potsdamer Platz. This 120-room, 3-star hotel has a restaurant, free in-room WiFi, and a 24-hour business center. Located in central Berlin, the hotel is also near Brandenburg Gate and Reichstag Building.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
Mercure Hotel Berlin Mitte's 120 rooms are recently renovated and provide private yards, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free newspapers, phones, and desks.
Guests of Mercure Hotel Berlin Mitte enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. You can take advantage of free offsite parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a computer station, a library, and free newspapers.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 799 reviews