Mercure Hotel Berlin Mitte3.0 out of 5.0
Recent guest reviews
We booked this hotel solely due to consideration of price and distance to the Tempodrom where we had tickets for a concert. To our great surprise the hotel was fairly close to the Potsdamer Platz as well, from where you easily reach the main sights of Brandenburger Tor etc. The staff was also super friendly, the room was of great size for two people, beds comfy and very clean. Would defintitely come again!!
Reception spoke excellent English and was most helpful. 30 min walk to centre but you can catch the U2, a 2 minute walk away. Quiet at all times. Warm, in fact rather too warm for my liking. The Technical Museum is 5 mins walk away and is well worth a visit. Clean.
I visited the hotel in late September 2017 while attending a conference. Having visited Berlin multiple times, I chose the hotel based on two criteria: convenience for reaching the southern suburbs (where the conference was held) and value for money. On the convenience side, there is a metro station across the street from the hotel (Gleisdreick), with two metro lines (U1 and U2); you can get to pretty much anywhere in Berlin with one change at most. There is also an S-Bahn station in walking distance (Anhalter Bahnof, less than 10 minutes). Getting to Tegel also requires one change to one of the airport busses. In terms of moving around then, a very good choice. Note that the metro station does not have escalators, but if you have problems with the stairs, there are elevators to each floor (probably retrofitted, so separate for each floor, as in many Berlin metro stations). The neighbourhood proper is nothing special, there are some corporate buildings around, and you can walk to Potsdamer Platz (around 15 minutes) to do any shopping you need, as the area is not really residential, so there are no convenience stores around. The area seemed quite safe, the walk to the metro station is well lit and it was rarely deserted. You can hear the metro trains, at least in the lower floors, but it's not really something to keep you up at night. The hotel rooms are nice, roomy, and in a very good state. Cleaning and housekeeping are good, and there were tea/coffee facilities and a safe in the room. Nice TV, but mostly German or dubbed in German. Biggest problem (also faced by a friend in another room): very mediocre Internet connectivity - not hard to connect too, but very slow. It's free, but it's problematic even for e-mail. The breakfast was excellent, lots of choices and some variation day to day. Excellent staff in the breakfast room and never too crowded. Also had very good experience with all staff at reception. I did not try the bar, it seemed quite nice though (and was quite full during football games, although I could hear no sound of it two rooms up). Overall, I thought the hotel was excellent value for money. The location is uninspiring, but the metro connection is absolutely great, and in exchange for that, your money buys you one extra star.
Excellent stay! I was well looked after. The room was cleaned everyday. The toiletries were replenished. It has THE best breakfast with absolutely everything you could want. Friendly and extremely helpful staff. Only thing is that the kettles don't plug in properly... but that was just a minor issue
Excellent decision for our stay in Berlin -- location right off the station stop, friendly and professional staff, delicious breakfast options, quaint outdoor seating to relax, clean and comfortable room. Estevan from the dining staff was especially hospitable, and Philippe from front desk was welcoming and tended to our questions.
For starters this hotel has the best location imaginable, it's only 1 minute away from the nearest subway/train station that connects you to everything in the centre of Berlin. On top, the hotel is in a very quiet neighbourhood making it very good to sleep. We had very helpful and friendly staff and were even able to enter our room 3 hours early. The hotel lobby is very good looking, but it's a bit in contrast with the rooms, which are kind of aged, but they're good enough for the price. In our room, we had one issue with the sink, which was leaking from the bottom. But we told the staff before we left the hotel for a walk in the city and by the time we came back it was fixed. The breakfast was included in our booking and it was great. You had lots of choices: bread, cornflakes, fresh fruit, cheese, ... But what I liked the most is they have fresh honey (you literally take it from a honeycomb). I would really recommend this hotel. If we go back to Berlin (what we certainly will) we'll definitely go back to this one!
Recently stayed in this hotel for 3 nights as part of a recent trip to Berlin. The hotel is conveniently located within 100 yards of a U Bahn station which itself was only 5 stops on the Underground (U2) from Ernst-Reuter Platz and the bus connection to Berlin Tegel airport. The hotel is also within walking distance of Potsdamer Platz (15 minutes), Brandenburg Gate and the Reichstag (30 minutes) and other attractions including "Checkpoint Charlie" (20 Minutes) and Topography of Terror (15 minutes). The hotel itself has a very pleasant and modern foyer and reception where I was able to check in very quickly. The staff were very polite, helpful and assisted me whenever I needed help. The room itself was clean with a reasonably sized shower room, desk and very comfortable bed. There was plenty of storage space. There was however no air conditioning in the room, which at times meant that it was quite warm although the windows did allow in some fresh air there was no breeze as this looked out onto a courtyard. The free WiFi in the hotel does leave much to be desired, and could be improved. During my stay I found myself needing to do some work and this proved to be time consuming with the often slow connection. Overall I would recommend this hotel because of the location close to the city centre but in a quiet and pleasant area, the friendly and polite staff and the good room and rates.
The location of the hotel is great, it's 50 meters from one of the more busy U-Bahn stations and only couple of stops from the city centre. The Rooms have windows to a closed courtyard so you can hear the trains. I arrived around 6 hours before check in time, but the staff went their way to get me a room as fast as possible, they also got me a bigger room, than I had reserved so no complaints about the service. The breakfast buffet had a good selection, but I felt the 16 euro price was a bit much for it.
A group of us went on a trip to Berlin for touring and the stay at the Mercure was great. Upon arrival, the staff were friendly and helpful and had our room and information ready within seconds of arrival. The lobby was clean bright and attractively decorated. Our room was on the top floor (7th) and we had a view of the area between the next building (which was 1/2 block away) and a park. The room was quiet and clean. Good air control. Windows could be opened for fresh air. The staff were helpful in letting us borrow an i-phone charger from their desk. I couldn't get my i-phone to charge in the port in the room (may be user issue? :-) ). There was a lounge/bar down off of the lobby which was small but friendly and relaxing for a 'night-cap' and snack. No noise was heard beyond that room. The bed and pillows were comfortable. Very quiet and pleasant sleep. Breakfast was very good except for scrambled eggs which reminded me of powdered eggs for camping), Good variety of meats, cheeses, fresh fruit, berries, yogurts, musli, hard, soft boiled eggs (and the aforementioned powder taking eggs), sausages, bacon, juices and teas/coffee. The wait-staff lady was very friendly and offered a to-go cup for my tea as we had an agenda and had to get a move on. Check-out was a breeze. We had a great stay. Due to the location we got around easily. Would recommend this hotel and would return.
The staff were most helpful over a number of issues They kindly printed out our Isango vouchers that we were rather late dealing with.They were able to sell us a travel card when the instructions on the platform machine proved inpenetrable and the man on the desk had enough first-aid knowledge to assure me that the insect bite on my ear was nothing too serious- certainly not to cause problems on the return flight.There were nice,clean,comfortable bedrooms. The hotel provided excellent breakfasts.The scrambled egg was lovely. I enjoyed trying the porridgey style muesli (new to both of us)and we were staying for enough days to try most things on offer
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 850 reviews