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Hotel California am Kurfürstendamm

4.0 out of 5.0

Recent guest reviews

Good: The only good thing about the hotel was location. The rest, unfortunately, was bad experience. Bad: Despite, the fact that car reservation is not needed in hotel, I still asked to reserve it. When I have arrived to the hotel around 9 p.m., the hotel was fully parked. The receptionist noted that parking is full and he cannot do anything about it – just be sorry. I had to circle around the streets in the dark searching for a place to park being a stranger in the Berlin and not knowing surrounding area at all. The next day, late in the evening, i came back to the hotel. I have found the place for a car almost in front of the hotel main entrance. Being not sure about local parking rules, I have double checked at the reception again: “Am I allowed to park the car in the street in front of the hotel?”. I got confirmation, that parking on Saturday from 10 p.m. and the whole Sunday is free of charge, so I can for sure leave the car there. This is what I have done. The next day I have not found the car on the street, it was taken away by police due to Berlin’s marathon day. When I complained in the reception that yesterday I got approval to leave the car in the street and being not local and also not understanding the local language, I was not informed about any marathon day, receptionist in a quite rude manner told me that this is not his fault and he cannot talk on behalf of his colleagues. I also did not get any help regarding how to reach police station and how to get car back. All was left as "your" problem. When checking-out I addressed the receptionist again does the hotel is willing to compensate my time and money loss due to the incompetent employees suggestions and bad service towards the hotel quests. I’ve been told, that this is not their fault and he cannot do anything about it. Then I asked to call the higher or customer relations manager, but got answer that he is the one and can represent the hotel position fully. So, I asked, can he keeping the good name of the hotel and willing at least somehow to compensate my loss and caused troubles, cover or at least half share the cost of car taking away fine? He responded that he cannot take such decision and will not do anything about it. In the beginning, I refused and commented, that I do not agree and not ready to pay for my stay in the hotel due to such attitude. To this I got response, that hotel already has my credit card data, so they will charge me anyway with or without my approval. This is a low level attitude towards the quests, so I did not argued anymore and paid the hotel bill and left. I have visited many hotels around the world and I know that usually, employees standing at the reception for the 4 stars level hotel are the face of good representation of the hotel, high service and its values. Unfortunately, this is not the case at this hotel with such receptionists. I did not had good service from the moment I arrived till the moment I left. I did not saw the will from your hotel to help quests, that got into trouble keeping advices from the hotel staff. The only policeman and people on the street, that helped me to catch a taxi, were truly sorry for the happened accident. The hotel received my written complaint several days later, but as "a sorry" offered upgrade without fees to a higher category and a discount of 10 % of the price, just by directly booking. But having such an accident, I will no longer use the services of such hotel.

The hotel itself was quite good. Great location, clean rooms, good breakfast. However..........the reception staff is horrible and rude. Yesterday 18.04.17 there was a queue of customers waiting for customer service manager to complaint. Horrible reception staff.

The hotel is well designed and in a good location. On the other hand, there was no kettle or drinking water in the room, the hotel didn't fix a broken lamp in our room and the rooms were a bit dark. I was also disappointed that the spa is 12 euros per person even though it has only a sauna. The breakfast was good but for a price of 12 euros per person.

We arrived at 11pm on Sunday night , the night porter checked us in he was very charming, we stayed for 3 nights hotel location was great nice and clean hotel, we had drinks in the bar and nico (Greek ) was charming and very welcoming nothing was any trouble, advised us on transport and places off interest, we would definitely recommend this hotel

I stayed here recently with a group of mates visiting Berlin for a few days. The Hotel is located in a very pleasant area of Berlin which, like almost everywhere else is very well connected in terms of transportation. (It was only a ten minute walk to the nearest train station.) We found the hotel online where is was priced very competitively and turned out to be good value for money. The hotel was fairly modern and the rooms were very comfortable, but were a bit short of space. I would describe my room as being about the size I would expect in an IBIS hotel but with a bit more quality. There was always plenty hot water for the shower/bath and the room had a room safe which was useful. Staff were polite and friendly, and the Haagen Das Ice cream parlour built onto the hotel was useful for coffees in the morning ( and ice cream in the afternoon ). I didn't see many restaurants nearby and didn't eat in the hotel, but across the street and round the corner, just to the left was a take away pizza shop which was cheap n cheerful but useful in an eating emergency! All in all a good stay in a nice hotel, comfortable and providing value for money.

This is a lovely hotel with friendly staff. Our room was a good size but very dated looking not the same as the pictures with the nice leather headboards. When i have looked on the hotels website it looks as if i have been charged for superior double (which is what i ordered) but given standard or the room has not been updated like the ones shown in the pictures.

We arrived late at night and found reception polite and efficient and were promptly registered. We stayed in a superior room it was very clean with a comfortable bed and shower. Buffet breakfast was more than adequate with a varied selection. The only downside was that the wifi reception in our room was poor. The hotel is located on a main shopping street (many designer fashion outlets) amongst a variety of restaurants (Italian. Thai, Chinese, German/European) and cafes/bars. It had good bus and other transport services for sightseeing and getting around Berlin. It was close to Berlin zoo and across the road from the Story of Berlin (museum providing a fascinating insight on the history and growth of Berlin).

This hotel sits in a vibrant part of Berlin with plenty of entertainment and transport on the doorstep. The room was a bit stuffy and the open window on the main street lets in a lot of noise throughout the night. Overall it was a good visit though.

The street is quite luxury Hotel is good enough to stay loc is very good ubahn is really close I think the cleaning could be a little bit better Non smoking rooms A very good Haagen Dazs in the first floor Enjoy!

Great location, also the room was big enough, average hotel - not like in the pictures. Very rude reception, Don't take the breakfast there are many placed around for good breakfast , location is very good.

Kurfuerstendamm 35 Berlin BE

Hotel California am Kurfürstendamm places you in Charlottenburg-Wilmersdorf, within a leisurely stroll of popular sights such as Kaiser Wilhelm Memorial Church and Berlin Zoo. This 160-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. Located centrally in Berlin, it's also close to Brandenburg Gate and Reichstag Building.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Hotel California am Kurfürstendamm's 160 rooms are recently renovated and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries.


Property features

Hotel California am Kurfürstendamm offers a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 22.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, express check-in, and express check-out.

Room options

Standard Double Room Single Use

Twin 1 | Sleeps 3

Superior Double Room Single Use

Twin 1 | Sleeps 2

Superior Double or Twin Room

Full 1 | Sleeps 3

Junior Suite (single use)

Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 925 reviews