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Best Western Hotel am Spittelmarkt

3.5 out of 5.0

Recent guest reviews

Cannot fault the location of this hotel! Good base for exploring Berlin via public transport (buy the Berlin welcome card travel ticket - exceptional value for money). My friend and I stayed here for a girl's city break and we have just returned. Cosy, clean and small rooms but perfect job if you don't need to spend a lot of time there. Shower was powerful, comfy beds, everything you need too (reception kindly gave us an iron and ironing board when we needed to iron creased clothes!). If I would say one thing it would be to watch out on keeping the bathroom windows open. We got quite badly bitten by little insects when the window was left a jar.

An ok hotel, the room was a good size, but the beds and pillows were dreadful! The straff was anonymous but helpful when asked. The location is really great and the price was good. The room was clean and nice, no complaints about that, although a bit bland.

Breakfast was OK, perfect destination-close to Ubahn from where you can travel around Berlin center. Quiet room on the 6th floor.When we arrived the receptionis was not very kind. I helped him to realise it and everything was fine than. Extra bad was not very big and comfortable but was OK to sleep on it.

This is a very comfortable and quiet hotel.. its only a short walk to the metro station. There are lovely cafes near by for a coffee or breakfast. The staff were helpful and friendly and the rooms were clean. I would definitely stay here again!

Very nice hotel, clean and calm. Very well located in the U2, so very convenient to go to Alexander Platz, Postdamer Platz (Tiergaten), and everywhere inside the downtown. The Marx-Engel forum is very near, you can even walk there

We stayed at the best western with two young children. Lovely & clean hotel with comfy beds and amazing bathrooms. Extremely helpful staff at the front desk who were really knowledgeable & keen to help us. Fantastic stay and I would 100% return.

Location of the hotel is good, nearby supermarket, cafe shop, and some restaurants. Hotel Serivce needs improvement specially the housekeeping, since they don't give shampoo and replace your bedsheets even you stayed long. Free internet , however very slow... Management staff needs to cool down and know what customer service means. With that price can afford better hotels.

Booked 3 nights. Air conditioner does not work, and front desk is useless. They keep denying there's a problem even though everyone has their windows open and all the doors are propped open. Warning Do Not Stay At This Hotel! WORST HOTEL STAY EVER!!

We had booked 3 nights last weekend at this hotel. Landed up checking out after the first night for various reasons. 1. Room we got was not as advertised (small, no aircon, barely any space) 2. Shower was dirty when we checked in 3. Beds were uncomfortable 4. Room and corridor had a terrible odour 5. Construction site next door which woke us up early after night 1 6. We've sent an email asking for a refund of 2 nights (that we paid for upfront but didn't stay) and they have yet to reply. I'd avoid this hotel at all costs. And it'll be my last stay at any Best Western.

The location of this property was in a perfect area and the staff were pleasant and very helpful! The room itself whilst quite small it was spotlessly clean. I was surprised though that whilst we were staying for 4 days, the housekeeping staff made no attempt to clean our room or ask for empty bottles. That said, I should probably left them outside the room myself! The breakfast was good but a little overpriced and unfortunately this was the only meal you could have at the hotel. All in all though, I would not hesitate to return. :)

Neue Gruenstr. 28 Berlin BE

Hotel highlights

  • Walking distance to Nikolaikirche and Gendarmenmarkt
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Mitte, Best Western Hotel am Spittelmarkt is a leisurely stroll from popular sights such as Nikolaikirche and Gendarmenmarkt. This 244-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area. Located in central Berlin, the hotel is also near Checkpoint Charlie Museum and Alexanderplatz.


Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM. At the end of the day, relax with a drink at the bar/lounge.


All of Best Western Hotel am Spittelmarkt's 244 rooms are air-conditioned and have an array of amenities, including safes, phones, and desks. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus.

Property features

At Best Western Hotel am Spittelmarkt, guests have access to free WiFi in public areas, coffee in a common area, and express check-in. Self parking is available for EUR 15 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Junior Suite, 1 Double Bed

Full 1 | Sleeps 4

Comfort Room, 2 Single Beds

Twin 2 | Sleeps 2

Comfort Premium Room (Quiet Location)

Twin 2 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1712 reviews