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Best Western Hotel am Spittelmarkt

3.5 out of 5.0

Recent guest reviews

This hotel was booked for a two night stay for a city break to Berlin. On arrival we were met by a receptionist who spoke excellent English and got us checked in with minimum fuss. We were staying in the second block which was set back from the road and was very quiet (except on one morning where the bins were being emptied and some deliveries being made). The room itself was fine, clean and tidy. The bed was two singles pushed together to make a double. Normally this isn't a major issue, but the beds kept moving. The other thing about the beds is they are very soft, you will sink into them! In the room is tea and coffee facilities and a bottle of water. The bottle of water, on first appearance looks to be included in the room price, but if you read the room book, it costs €2.50. The bathroom was spotless and the shower had plenty of pressure and hot water along with a heated towel rail. The location of the hotel is excellent, it takes about half an hour to get from Schönfeld airport by train and U-bahn. The U2 line will get you almost anywhere you need to go and with the Berlin Welcome Card you get unlimited public transport. Around the hotel is a few restaurants, Tapas Y Mas is excellent and the bakery at the end of the street is good in the morning. All in all a pleasant place to stay with s great location and access to public transport. The only thing that I'd change is the mattresses to firmer ones, but that's it!

It's a 3 star hotel that exceeded my expectations. The bedroom was compact, but clean and comfy. The shower-room was large by comparison, probably because their wasn't a bath, by the shower was powerful, sure woke me up. Opted for the buffet breakfast. It set me up for the day. Tasty food on offer, varied slightly on each of my 4 days. And the location suited me, the Spittelmarkt station was just around the corner and my Berliner Card took me from and back to the Airport, out to Potsdam, and around various parts of the city. And the fire alarm worked, had to evacuate the hotel on our first night. Thankfully wasn't a real fire. Hotel punched above its weight in my view.

The hotel is in a good location with the under ground only a couple of minutes walk. The hotel is clean and well presented, the staff always on the front desk to great and help in any way. The rooms are a good size and equipped well for a couple of nights stay.

Doesn’t disappoint. Room was modern with very good shower and bed was comfy. The underground is a 2 minute walk from the Hotel and takes you around Berlin cheaply. There are plenty of cafes around Hotel or you can eat in – a little pricey.

Our experience with cleaners was rly good every time we come back from downtown we got new towels and room cleaned. Diner is always fresh and nice, i like this hotel and reception is rly good.I will come back.Greetings to Ljubo :)

Stayed here for a couple of nights. Great location, literally 1 minute walk to the U station where there's a train every 4 minutes to most places in Berlin. Nice little bakery/cafe round the corner which served up a pretty good breakfast for 2 for 16€. Quiet enough hotel, rooms are fairly basic but all you need really as I wouldn't think you'd be planning on sitting in your room when there's so much else to explore. Only 1 warning and that is the beds are super soft which destroyed my back but that's just a personal thing and would probably be okay for most people. Overall a really solid choice to base yourself in Berlin.

The hotel was clean and tidy with staff helpful, the only down side was the room was very small but as we spent the majority of time out that is only a minor gripe. The location is ideal for central Berlin and the transport links are great and very close by - 5 minute walk to the underground/urban train system. Easy connection for the train from and to the airport.

Me and my sister stayed at Best Western Hotel am Spittelmarkt the weekend 1-3 September. When we arrived to the room, the room smelled a little bit funky. We assumed the room hade hade been closed for a while . Open the windows, started the AC and spray some water in the shower and basin. When we came back tired late in the night the room smells pretty bad of sewers. We decided that we were too tired to change room. When we woke the next day the smell was still there but not as bad. We complain to the receptionist. The receptionist told us that there was nothing he could do till housekeeping had been inspecting the room. And told us to goo out fore the day and that they would solve the problem. When we came back later that afternoon the bad smell was gone, the windows was closed and the AC was off. We assumed that the problem was goon and that everything was in order. When we then came back early sunday morning the poop smell was back and really bad. I went back to the reception and asked for a new room. They said there were no rooms left and they were fully booked and that we could get a discount the next day. When we checked out the gave us a discount of 10% of 358 EUR. = 35,8 EUR. 36 EUR. For Sleeping in poop smell for two days. I told the receptionist that it is not acceptable. He told me that it was the best he coud do for now and that his manager will contact me. I have not been contacted by Best Western Hotel. And I strongly recommend you to choose an other hotel. And if you stay there and have a problem don't trust the staff. And stay in the reception until the problem is fixed. I am sure the hotel knew the problem whit our room. The hotel had no problem fixing the smell temporarily and the staff were not the surprised at all.

Great hotel ,3 stops from alexanderplatz on U bahn, had breakfast once in hotel , delicious and plentiful, supermarket two streets away, u bahn at top of street, also cafe , restaurant and bakery in Street, staff very friendly and helpful, comfortable bed and very clean room , we purchased the Berlin welcome card which was invaluable for ease of travel throughout the city and to airport, would highly recommend this hotel and would certainly stay here again .

Our flight home was cancelled so we had to arrange a night in a 3 star in order for us to claim back the money from the airline. We had stayed here on our second visit to Berlin so knew what to expect. The location is a little further from the city than we would normally like but we needed somewhere reasonable priced and it was just for one night. Room was very modern and the bathroom was great with both a shower and a bath. Disappointed in the marketing of the water in the bottle. Appeared to be free unless you read the small print. Also the safe in the bottom of the wardrobe. Odd place to keep it especially for those who struggle to bend. We had to ask for an iron to be delivered which did arrive within a few minutes. On the booking request I asked for a quite room. When we arrived we were told we'd been given a room upgrade. This room was at the front of the hotel and was incredibly warm and really noisy. We had got ear plugs with us so didn't request to be moved however we would have done had we been staying for longer.

Neue Gruenstr. 28 Berlin BE

Hotel highlights

  • Walking distance to Nikolaikirche and Gendarmenmarkt
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Berlin City Centre, Best Western Hotel am Spittelmarkt is a leisurely stroll from popular sights such as Nikolaikirche and Gendarmenmarkt. This 244-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area. Located in central Berlin, the hotel is also near Checkpoint Charlie Museum and Alexanderplatz.


Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM. At the end of the day, relax with a drink at the bar/lounge.


All of Best Western Hotel am Spittelmarkt's 244 rooms are air-conditioned and have an array of amenities, including safes, phones, and desks. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus.

Property features

At Best Western Hotel am Spittelmarkt, guests have access to free WiFi in public areas, coffee in a common area, and express check-in. Self parking is available for EUR 20.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Junior Suite, 1 Double Bed

Full 1 | Sleeps 4

Comfort Room, 2 Single Beds

Twin 2 | Sleeps 2

Comfort Premium Room (Quiet Location)

Twin 2 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1750 reviews