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A&O Berlin Hauptbahnhof

2.0 out of 5.0

Recent guest reviews

It’s a very simple hotel, we found it perfect for our needs as we spent most of the time being tourists... The room was nice, although tiny, I’ve seen cleaner bathrooms in my life. But overall it was a very good experience - located few minutes walk from the main station, nice staff, ok bar, it’s Berlin!

Stayed here when my plane was cancelled. Rooms are clean, staff nice but confused. However, the Walls are paperthin and large groups of young people in the halleay.Got 20 minutes sleep. Even if there was no groups it would still be horrible because everytime someone opened A door or walk pasted it felt like they were walking just next to you.

I was in a shared room for 8, which was surprisingly spacious. Beds looked very basic, but were in fact very comfortable.Lockers provided, and padlocks can be obtaned from reception for a 5 euro deposit. The room was clean, as were the shower room and toilet, and they were cleaned daily. Wi-fi was fast, and plenty of power points for charging mobiles etc. A busy hostel, with guests ranging from pensioners right down to babies. Staff were really friendly and helpful, reception was manned at all times. Chck in was fairly quick, and check out just a matter of putting your keycard in the box provided. Reception area nice & bright, with childrens play area, and pool table at one end, bar at the other.and there's a garden for smokers.The hostel's well within walking distance of Berlin Hauptbahnhof (I'm disabled & use a crutch to walk, I managed it no problem) Also close enough to walk to Brandenburger Tor & Reichstag. Breakfast a bit expensive at 7 euros but in saying tht, you could eat as much as you liked. I didn't visit the rooftop bar, so can't comment on that. My only complaint is that there was no cover in the garden, for smokers, although there were plenty benches & tables, and ping pong table.

If all you're looking for in a hostel is a relatively cheap place to sleep, then this hostel is for you, as the rooms are the hostel's greatest strength. The rooms are spacious and bright, and unlike many other hostels, come with moderately priced en suite showers/toilets, which are always a huge plus. Even in a shared dorm, which is what my group had, there are ample facilities for all, including lockers and fast wifi too, so no complaints there. But anything further, including the hostel's own facilities, is where the cracks begin to shine through. The breakfast offered by the hostel is overpriced compared to many others we visited on our trip, at seven euros per head, and when we arrived close to its end, the staff glared at us and hovered around like vultures, waiting for us to leave. This staffing problem also ties into to the hostel's biggest flaw overall: the lack of staff. During our stay, and on a saturday night, the hostel's sky bar: one of its main attractions, was closed for no reason other than lack of staff to man it, and because the reception is staffed by one (sometimes two) staff at any given time, trying to buy drinks is a near impossibility as you are always waiting for a new arrival to finish their 30-60 minute check-in process. Check-in, by the way, was also by far the longest and most unnecessarily tedious check-in of any hostel we visited, with multiple forms of ID required and multiple forms to fill out, on top of the usual booking confirmation and deposits that are standard amongst hostels. So yeah, overall, while the hostel does excel in its core job: to provide cheap facilities for travellers to sleep/wash in, its location is mediocre compared to central Berlin (although very close to a train station/the Reichstag building) and its customer service and staffing are a big issue. An okay and serviceable hostel, but with several flaws that need ironing out.

I can understand young people and groups of teenagers chose this place to stay. However, for people looking for slightly more quality, this is not the place. The staff is unfriendly, almost rude, and the main advantage, which is to be a few blocks from Hauptbahnhof is really unimportant. In a city wher epublic transport works fairly well, you can find much better alternatives a couple of Tram or U-bahn stations away. I would simply not recommend staying here unless really there is no other alternative available and you want to be 5 minutes walk from HBhf.

This place is more of a hostel and not a hotel. The place was filled with young crowd when we arrived and was noisy. It did not give us a feeling of a family hotel where you can stay with children. Receptionist was surprised that we are staying with a kid and sharing bed with her. We booked the hotel based on their policy which quotes children are welcomed. We also mentioned about this in our special message to property while booking. Apparently as per him it was legally not allowed hence he had to give us a bigger room with bunk bed for kid. We were told that room could be given only at 3 pm. Since we had only a day in Berlin and had a flight next day morning, we had to leave our luggage at their locker for a price of 12€. We returned to the hotel at midnight just to catch some sleep. The room was neat and tidy and we had a much needed sleep.

Hotel is realy big, but it is clean. Check-inn and out are express, only few minutes. Wi-Fi is free and it is ok (only in restaurant not working). Breakfast good and various, maybe it is hard to find place to sit, but you can came at bigining of working hours, or in second part of it. Neighbour is quiet, and nearest metro station is Hauptbanhof, only 5-7 minutes by foot. There you will find many S-bahn and U-bahn lines, regional and international trains. Many fast foods and shops. Close to the hotel you will find small shop with drinks, food, cigaretes... Sleaping quality is ok, and bathroom is same as in every A&O hotel (I like it). Only bed thing is door at the coridor on every flor. They are to loud, especialy if hotel is full of youg students, and that is not rare.

The Rooms are quite clean, there is also a hair dryer and towels in every room which is pretty nice. However, the breakfast seems to be quite chaotic in some points. There is also for example this 'sky bar' (so to say) which is the worst bar i have ever seen.. But nevertheless the staff seems to be quite friendly and helpful. All in all an average central-city-hostel.

I stayed in January when there was snow on the ground, however at all times the streets from the hotel/hostel to the railway station were kept clear, including in the early hours of the morning. Despite being well over 30 I found the hotel convenient for the my purposes i.e. entering and leaving by train plus site-seeing. I have to confess to staying well clear of the hostel side of the ventures and could have done without being ticked off by the receptionist for not having the initiative to consolidate two booking for him but all in all very satisfied with a basic but clean room and operating wifi,.

Breakfast was simple and the plates and mugs were always dirty, really disgusting to grab a plate and feel someone else's yogurt on your fingers. The bartender at the bar was a really nice guy, don't remember his name but was from El Salvador (there's probably just one).

Lehrter Strasse 12-15 Berlin BE

Hotel highlights

  • Close to Reichstag Building
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Rooftop terrace

Located in Mitte within a mile (2 km) of Reichstag Building, A&O Berlin Hauptbahnhof is within 2 miles (3 km) of other popular sights such as Brandenburg Gate. This 300-room hotel welcomes guests with a bar/lounge and conveniences like free in-room WiFi and a rooftop terrace. Located in central Berlin, the hotel is also near Checkpoint Charlie Museum and Alexanderplatz.


Dining

For your convenience, breakfast is available for a fee. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 300 rooms feature desks. Guests can expect to find TVs and stay connected with free WiFi. Hair dryers are also included.


Property features

Guests of A&O Berlin Hauptbahnhof enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. There's free offsite parking if you drive. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include coffee/tea in a common area, an arcade/game room, and a library.

Room options

Single Room

Twin 1 | Sleeps 1

Double Room

Full 1 | Sleeps 2

Quadruple Room

Twin 1 | Twin 2 | Sleeps 4

Family Room

Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 426 reviews