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Clarion Collection Harte & Garter Hotel & Spa

4.0 out of 5.0

Recent guest reviews

The location was great and the bed was comfortable. However, I felt let down by this hotel. I booked a spa weekend away for my partner and I, for his birthday, and right from the start I felt like I was staying in a low cost chain hotel. The reception check-in was certainly efficient (had a piece of paper given to me to sign, handed the key cards and told the times breakfast was served, that was it) but it lacked any warmth. I booked a deluxe castle view room and while the room was nice, it felt like it had been prepared in a hurry: it was dusty (especially the window sills) and there were no biscuits, sugar or sweetener and only 1 tea bag provided as part of the in room refreshments. Further, I had the misfortune to be staying whilst there was an event on, which meant the smell of curry was ever present in the lobby outside of my room. It's just not the standard you would expect of a £177 a night room. The next shock was when I rang down to the spa to see what time it was open till only to be told that everything but the steam room was under renovation (notwithstanding that there is a £15 per person supplement to use the Spa in addition to the price of the room). This lack of availability was not made clear when booking (nor was it mentioned at check in). If I had known this, I would have chosen another hotel, but I suspect the hotel knows this. I really was hoping for a 4 star quality experience and I left feeling disappointed.

Visited for two nights in the annex room 515. Shame to be not part of the main Hotel. I was pleased with the large size of room, very comfy beds and pillows, good aircon which had been left on for our arrival which was thoughtful. Temperature control was excellent, as was quietness of this annexe location due to effective secondary glazing, though were still able to open windows for fresh air. My gripes are: the glasses in the bathroom had someone else's greasy lipstick marks on them, and finger-marks; the room was very dark indeed with all lights on; tried to ask the maid to get a new bulb for the table lamp as it was blown, but she could not speak any English; towels left to re-use on the towel rail were replaced with new regardless, and I tried to explain to the maid that we are meant to re-use them, but to no avail; one of the beds had no duvet, so had to ask for this. There is a notice in the bathroom on re-using towels to be more eco-aware. Shame also that one twin bed hadn't the correctly-sized duvet, and a king-size duvet was folded double to fit inside a tiny 2.5ft width single duvet cover! Obviously, this doubles the tog value, therefore the duvet had to be removed and hung over the bed on top of the little single cover to save me from roasting under a 20 tog rating. Breakfast was no better than premier inn quality, and it was awkward understanding staff and vice versa due to language barrier.

Loved our stay- ask for a room with view of the castle, as you'll also have best view of the marching (entrance/exit) for changing of the guard. Helpful staff, taxi is 25 pounds to Heathrow. Clean and comfortable, great location!

Stayed one night here,booked through travelzoo. Great value dinner B&B deal which was really good value. Parking was £26 overnight but was worth it to park in the center, parked in the multi storey about 10 mins walk through the shopping center. Looked like we were put in the cheap rooms out the back of the hotel, we were overlooking a small courtyard and the kitchen area, this wasn't an issue as we were out most of the time. Dinner and breakfast was very good with all staff being very helpful and polite, especially at breakfast. Hotel right in the middle of town and perfect location, would highly recommend but may be worth upgrading room if yu are more fussy than us !

Spent 2 night over there. The room was a little cramp with all the furnitures. However, we loved it as it was such a classic old hotel. The Windsor castle gate is directly opposite the hotel, from there you can view the parade. Do check the parade timing at the Windsor castle website. Just round the corner is the shopping district and the train station. Staff was really friendly. Breakfast is great too! The downside though was the lack of air-conditioning, but it's not too bad as they provide fan and during the night, temperatures dropped to 16 degrees.

The hotel faces Windsor Castle and because of this it will always have a captive audience but the lack of parking for this hotel is a big negative. The check in could have been a bit quicker but was ok. The room was small and the shower/toilet room was too small also. The sleep quality was good. The breakfast was ok in the morning was ok but nothing special considering the price. This hotel is ok and I would not say never again but it could improve on some things.

I've given four stars primarily for the location Used to live close to Windsor,, so I knew exactly where to stay the harte and garter or The Windsor castle hotel. Both directly opposite the castle. Please note : the lift does not take you directly to room, there is a lot of tight corridors and stairs, so be sure to ask someone to bring your luggage up for you, had nightmare. Rooms are oldish with antiquey furniture, but its keeps it in character of the building. Loads of places to eat in Windsor. Hotel food not too impressed used to be a steak house restaurant not any more, but spoilt for choice all around it, especially at the old Windsor train station steps away, Italian, french.etc... The train goes to slough and back again every 20min. Nothing in slough, but loads of options to journey onto anywhere else. Paddington, oxford...etc

There is no parking attached to the hotel but it is possible to drop off if you are lucky enough to get the drop off space, which we did. The car park was away a good bit. However you are in the very centre there. All the staff were very helpful, we had a nice room in the annexe, there was a bit of rowdiness in the early hours in the narrow lane where the annexe was situated. The ambience in the dining room was pleasant but my meat dish came with plastic still wrapped around the exterior of the dish, it was off putting. Breakfast was fair. The room did have heating which we needed due to the weather!

Beautiful place right in front of the castle, with ancient decoration, classical style but anyway confortable. Haven't tried the tea, and breakfast was just on the limit of ok. Attention of the staff was correct, but couldn't use the wifi as it was complicate to setup (registration required). I was in a business trip, but this hotel looks more suitable for tourists.

we booked here for High Tea on our vacation, not impressed. the food was ok, the staff hardly ever stopped by to see how we were doing. when we asked for a caraf of water, there was stuff floating in it. they did adjust our reservation on the fly and were nice when they spoke to us, but the experience was not what I expected. this is a hard pass for anyone expecting an unforgettable high tea experience. TOURIST TRAP!!!

31 High Street Windsor England

Hotel highlights

  • Walking distance to Windsor Castle and Eton College
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa services

Clarion Collection Harte & Garter Hotel & Spa places you next to Windsor Castle and a short stroll from other popular sights like Eton College. This 98-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Windsor and also close to Legoland and Frogmore House.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Clarion Collection Harte & Garter Hotel & Spa's 98 individually decorated rooms provide coffee makers, safes, and phones. 25-inch plasma TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Desks are also included.


Property features

Clarion Collection Harte & Garter Hotel & Spa features free WiFi in public areas, conference space, and spa treatment rooms. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include express check-in, express check-out, and free newspapers.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 1482 reviews