Best Western West Grange Hotel3.0 out of 5.0
Recent guest reviews
I stayed here for just one evening as I was on a course nearby the following day. I have stayed in this area before but not at this hotel. I was pleasantly surprised at the whole stay here and will definitely try and book here again when I am next in thatcham. Check in was easy, my room was spacious and nicely furnished with a good sized bed, additional pillows, spare duvet, TV, tea, coffee, etc. The bathroom was also a good size, with a nice shower. All the staff that I encountered were very pleasant- I had a meal in the restaurant and drinks in the bar both of which had a very relaxed atmosphere. My meal was lovely, I decided on the fillet of fish which was probably one of the best pieces of plaice I have had- my impression is that it was fresh from market that day! The prices are very reasonable and accompanied by generous portions. Breakfast was also good, with fresh fruit, yoghurts, the usual English cooked bits, toast, pastries, meats, etc, some of which you don't always find at the buffet in this type of hotel. It is clear to me that the Staff and management here make the effort to make your stay a good experience and I have no hesitation in recommending a stay here if you are in the area. My reason for the 4 star rating is that I was in a ground floor room and my window locks were a bit insecure and you can also hear people in the surrounding rooms, which can be the case in the older top end hotels as well, this wouldn't put me off from staying here though.
Good welcome. We booked a standard double room. Very clean and very comfortable. Size of room and bathroom good. Good variety of cereals, yogurts, fruits etc. Cooked breakfast self service - could have been warmer.
I wasnt looking for anything special for my long weekend visit to Thatcham, but have to say, I was super impressed and delighted to uncover this little gem of a hotel! The hotel location is set back from the town hustle and bustle, in beautifully kept grounds, and the service from start to finish was second to none. There were very smiley faces and hellos from all staff throughout the whole hotel which was great. I have to mention Gemma on the reception who was just the most welcoming person I've met, super friendly and was always going out of her way to make my stay great! If you can, I highly recommend spending the little extra to upgrade to an executive room. My room was incredible, with a view onto the lucious green fields to the back, with only the rabbits looking in on you as you get dressed. Brand new TV, FREE wifi, lots of storage space, & the bathroom had clearly just been refurbished so it was wonderfully modern and extremely clean (although i'm slightly unsure on the square toilet fad in these modern bathrooms, bottoms are ROUND, it was tricky landing my rather large round one in the right place on the seat!!) The room certainly had the wow factor! I'm not the tidiest of people, but upon my return the cleaners had made a wonderful job of making it welcoming again - the complimentary hot chocolate is worth the price of the room alone - where is that miracle stuff from?! I contemplated the room service as the menu prices are excellent, but unfortunately fell asleep mid-decision as the bed was seriously comfy. I've read a few reviews saying it is noisy, I cannot relate to this at all. It was very, very quiet and didnt hear any neighbouring rooms watching Jeremy Kyle in the morning. Clearly you can tell it was a fantastic stay and I would recommend this fantastic hotel to everyone!
Hotel is located in a nice quiet area close to thatchem. Rooms aren't to bad however double rooms is two singles pushes together with double sheets on. The walls are paper thin so if you have any loud people bet door good luck. The wifi in this hotel is the worse out a lot of hotels I've stayed in. The food is very good and price for what you get. Friendly helpful staff. Overall poor wifi and thin walls.
We stayed for two nights on a visit to Highclere Castle. We booked an executive room as thought we would treat ourselves All I can say is would hate to see a standard room. The bathroom had recently been refurbished but the toilet filler valve was faulty letting water through constantly and doing this very noisily. I did tell reception but nothing was done about it. There is a lot of rooms and we could hear everything that was happening in our next doors bathroom, not particularly nice especially at 6.30 in the morning when you would expect to be woken up by bird song. This is clearly not a family hotel but one that caters for conferences and workmen. I will tell the Best western booking site that this should be told to customers. It is cheap, the food is good, very clean and the staff very helpful but still I stress not for families or couples. Could be best described as cheap and cheerful!!
Stayed here after attending a friend's wedding.. Getting here was a bit of a struggle as Google shows the hotel is in the totally different place in the middle of the field so beware... We got here a little before midnight, a very nice chap at the reception quickly checked us in, which was very welcome as we were quite tired. The room itself was a pleasant surprise, it was spacious, clean and clearly recently refurbished. We had a good night sleep, no noises coming from other rooms or from the road. Definitely would recommend as it is a great value for money!
Set back from the main road the hotel is ideally position for High Clere Castle and Newbury. A polite friendly welcome from the gentleman at reception was followed by our satisfaction with rooms which were spacious modern and spotless.We chose not to have our evening meal there as there was not a vegetarian menu.We took a walk to the coach and horses and then had a delightful countryside twenty minute walk back to the hotel. The breakfast was excellent, plenty of choice and charming helpful staff.Would return
We stayed for a few days. The staff were all polite and very helpful. The room had 3 single beds which was perfect for my husband myself and our daughter. There wasn't air con in our room so it was very warm but you can ask for a fan from reception. The shower was a bit tricky to work aswell.
The Best Western West Grange Hotel is in a lovely location, though easy to miss because its signage is so far back off the road, and is actually almost hidden in the bushes when approaching from the Thatcham direction. It is set well back from the busy A4 road with a lovely garden area with flowing stream and pond and surrounded by fields. As others have said, it is a noisy hotel, with little thought given to sound insulation, that said, the rooms are very comfortable and well appointed, the showers powerful and there is ample hot water. However, there is no air-conditioning (though a fan can be got from reception) which meant the room was hot and stuffy, even with the windows wide open. The reception staff are very good, being cheerful and helpful, as were all the house staff we met. I am afraid the same could not be said for the two lads who were on breakfast. They stooped over the tables with their shirts hanging out and refused to engage in any sort of conversation. There was no assistance offered unless asked for, and no effort to check back and make sure we had what we needed and everything was OK. We were asked if we wanted tea or coffee on arrival in the restaurant for breakfast, this was usually on the table before we got back from the buffet with our breakfast and was therefore often only tepid by the time we got to drink it. The breakfast buffet is always a difficult thing. The food is usually either tepid or dry, here it succeeded in being both. The cold buffet didn’t fare much better, the yogurt was warm, the meat slices dry at the edges and one morning there was actually mould on an item of ‘fresh’ fruit. There is a lovely looking courtyard in the centre of the hotel, with an attractive water feature and comfortable-looking lounging chairs and tables – but you can’t use it! The weather was lovely most days and it would have been nice to take our breakfast out there – but the cold buffet table is set up across the doors, preventing any access. When we asked at reception, we were informed that, because there are bedrooms adjacent to it, it can’t be used! What a waste of space – especially as the only other outside space with tables is the ‘beer garden’ where residents (and staff) go and smoke – a real off-put if you don’t smoke yourself. We didn’t venture to eat an evening meal here based on their breakfasts. Overall, if you want a bed for the night it is perfect, for a longer stay – forget it, go somewhere else.
The booking was made on behalf of family whom were attending a funeral, the staff provided excellent service and an understand of the circumstances. Not your usual trip report but it shows a kinder side to hoteliers and this establishment covered all the bases. I use this hotel for business and get the exact same attention and service whenever I stay there.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Concierge services
Best Western West Grange Hotel is located within a few miles (5 km) of St. Mary's Church and Thatcham Nature Discovery Centre. This 46-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Bucklebury Farm Park and Greenham Common are also close to this Thatcham hotel.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 9:30 AM.
Best Western West Grange Hotel's 46 rooms are air-conditioned and provide coffee makers, free local calls, and laptop-compatible safes. Guests can expect TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
Best Western West Grange Hotel features free WiFi in public areas, conference space, and a terrace. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this family-friendly hotel include a garden and wedding services.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 275 reviews