Rogers Inn1.5 out of 5.0
Recent guest reviews
We booked this hotel because it was close to the XNA airport. The check-in was slow. We asked if they provided airport shuttle and the clerk just laughed; but after taking a closer look, we would never have left our vehicle. Our room was on the back side of the building and as we were pulling in, the police were pulling out. It is old and run down. The bedspread looked like it was from the 70's. Everything felt dirty. It was obvious they had done a few upgrades to the bathroom as the shower was clean and strong and the tile looked new but the toilet was chipped. They provided a blow dryer but it was falling off the wall. There was also a coffee maker, microwave and mini fridge. The a/c worked well. The bed was sufficient but the pillows lame. We wedged a chair under the doorknob as it just did not feel safe. We were more than ready for our 4:30 am checkout.
The Rogers Inn provided nothing but the worst travel experience I have ever had. The facility was so dirty and unsafe that we refused to stay at the motel even though we prepaid for the room. The staff and management were even worse than the disgusting, unsanitary conditions of the motel. When I called to express my concerns, the staff repeatedly yelled at me until I was in tears. She refused to make any accommodations, would not give me her name, and refused to let me speak to her manager. When I spoke to her again, she called me names as accused me of lying. I have never been treated so badly in my life, especially as a paying customer! When I finally got in touch with the manager, many days later, he wasn't much better. Very rude and could barely understand English and did nothing to remedy the problem. I told him about the filthy conditions of the motel and he didn't seem to care. For the health, safety, and comfort of other travelers, Rogers Inn needs to be shut down. Do not book a room here!!
Was real disappointed with the booking, considering I could have booked anywhere. The room had whatever we needed - BUT it was just really ugly unsightly even, extremely tired and the motel is run down. If I could make a suggestion, I'd tell the owner to move their Mercedes from in front of the hotel (the one blocking the driveway) and that instead of buying that they more than likely should have used that money to renovate the hotel. It is what it is. Spend $10 more and go elsewhere.
Wicked dirty. The smoke detector is falling off the wall but says don't touch it. There's no pets allowed but hair everywhere. Some slime business on the shower wall that is undefined. And it wasn't even a ready room upon arrival. I can't sleep here. I don't think I would feel comfortable with myself if I could. Got to get my wife out if here because the lady at the front desk won't refund the room that we aren't staying in. Said we made it dirty. Stay out of here. They are as crazy as they are filthy.
We checked in at 345pm and once we got up the stairs to the door of the room - it was standing wide open. The pillows were unsheeted on the nasty dirty wet chair. The bathroom had poop on the walls and the shower tile was nasty slimy. The surfaces were covered in dust and hair. One towel hanging in the bathroom. We called the front desk asking if the room had been cleaned. They didnt answer. Husband went down to ask in person. She assured him the room had been cleaned. But pillows werent made. A house keeper arrived with pillow cases and i showed her the walls. Told her it needed cleaned. She agreed. She did the pillows, went to get another single towel and left. We had to leave for out appointment. When arriving back at the hotel it reaked of the poop On the walls and the cigg smoke from prior guests. We called and went to front desk . Told no refund. It was clean and now our stuff was in there so its not clean. I showed the pictured and was threatened the cops be called. No refund. Lost almost $100 on a crappy crappy room and i cant believe people even stay there. Pictures to follow
First off, the person at the front desk couldn't find the reservation. It was after midnight. We had a reservation # from Booking.com and they STILL couldn't pull it up. She goes and gets another manager and my husband comes out to get me. We're all standing around for another 10 minutes while the manager looks us up. Finally he finds us. It's after midnight, we're tired, we just want to crash. We drive around to the room on the back side of the building. Get into our room, into pajamas, pull back the covers and OMG there's an enormous spider just making himself at home under the covers. I'm talking bigger than half-dollar sized. My husband kills the thing, we strip the bed to check for more roommates. We finally get to sleep, no covers on in fear of more spiders, and wake up at the butt-crack of dawn to someone setting off car alarms with their loud music. There were some sketchy people on the backside of the building after midnight. I would not walk out there alone. The people at the front desk severely lack customer service skills. We almost walked out, asked for a refund, and slept in our car. The only positive note I have is that the window AC unit was ICE COLD, which made sleeping a little more bearable.
The rooms here are ok for $50 a night, but the other people staying here are definitely questionable. Saw a black guy who looked like a thug beating up his Mexican girl friend or maybe he was the pimp and she was one of his "girls" at 1:30am. Myself and several others stepped out to see what was going on. That's when he left. Came back the next night and parked his car right across form the girls room and played loud music while he smoked and sat on his hood. Again 1:30 or so in the morning. More fighting and screaming until we all came out and he drive off after cussing all of us out. Never again will I stay here.
The room we stayed in was not really clean. Pictures are fake in this ad. Towels was dirty. No TP in bathroom. Smelled moldy. TV was snowy. Fridge only worked when you wiggled the plug just right. Not worth the money.
the pictures you see made by professionals must have been done over 50 years ago. I tried to not stay here, but I had made reservations online, based on the photos THEY had. when we got there, all we could see was trash, garbage, the smell was aweful. So we asked if we could drop the reservation. We were told that they (the clerks) couldnt, that we would have to go on line and cancel. My husband did as directed, and his credit card was charged 132.00 for two nights, plus a 100.00 hold for other.. things. he only had 250 on the card so now we had no money, and had to stay in this sorry excuse for a hotel motel. I have asthma, I struggled to breathe. we tried to get the 100 dollar hold taken off, and were told they couldnt do it there, it had to be done at corporate headquarters, of which we were not allowed to have the name or number. then we were told we would get the 100 back if nothing was missing in our room.. who knows what was even in the room other than dirt and dust! someone please tell me where I can call to fix this.
Wow! Creepy and scary doesn't even begin to describe our experience as we arrived at the Rogers Inn (now known as America's Best Inn). The First thing I noticed on our way to room 230 (which is on the back side facing away from the street) was vomit in the middle of the outdoor walkway, litter lined the sidewalk in front of the outdoor Motel Rooms, (used plastic cups, cigarette nuts, foreign sticky substances) trash was shoved underneath the heating and cooling units of each room, The paint was old and chipped with greasy handprints smudged on the inside and out. This place looked really sketchy and it was only 1 PM in the afternoon Upon entering the rooms, we saw various stains of unknown origin on the furniture, cloth chairs were missing legs and leaning sideways, cigarette burns on the refrigerator and microwave units were they had been placed in burned out. On the bright side...the carpet had recently been replaced and the smell of the glue used to lay it still hung in the air. The trim around the walls with coming off and there's a huge gap in the door where insects and other questionable things could enter the premises. Lampshades were broken and were missing knobs to turn them on and off, the tub with missing stopper and green with lime corrosion, there were dirty towels hung up in the bathroom with makeup foundation smeared on them. When I pulled back the comforter, there was only 2 flat sheets and a waterproof pad beneath!!! YUCK!!! When we went to the office and requested to move to an updated room, it only made a tiny, little bit of a difference , they had newer bedspreads on... Yes, bedspreads and not comforters with duvet covers. We didn't see any holes in the wall and the lampshades were broken, but other than that it was pretty much the same. Also, it's worth mentioning that The pool, or slim pit, looked like it hadn't been used in quite a long time...years probably. The pictures depicting the motel on the Internet were very deceptive, completely false and inaccurate. They must've pulled those old photos out from then70's when the old Rogers Inn was in her prime! So, if you can...Run...don't walk, There are other cheap but high-quality (clean) motels or hotels to visit, just not this one.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of Southgate Shopping Center, Rogers Inn is within a mile (2 km) of Ozark Beer Company. This motel has 50 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking. Also nearby are Walnut Plaza Shopping Center and Rogers Historical Museum.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
The 50 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are also standard.
A nightclub and free WiFi in public areas are features at Rogers Inn. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready.
Reviews from Trip Advisor
25% of guests recommend this hotelTotal of 17 reviews