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Recent guest reviews

The AC was broke fridge was broke lady wouldn’t put out waffle mix for the waffle maker said will just do that tomorrow and wouldn’t restock any breakfast supplies just sat at a table while some guest just stood there eating the food they had while she took up a whole table

Room needed some minor repairs in bathroom but otherwise ok

Honestly, this was a terrible stay in my opinion. The hotel is understaffed and while our check in was 3pm, i arrived at 4 and our room was still not ready. The font desk girl was super nice, she did let us swim until the room was ready. It was not ready until around 5. then in the room the remote to the TV was broke, she had to bring us a new one. The hot tub was also disappointing. It was not hot. At all. Over all, i would not stay here again if I was looking to use the hottub and stay for any extended time.

No room service, bed felt like i was sleeping on a wet sheet! Shower leaked. Floor was wet when checked in. Shower has no pressure

This hotel is well maintained and provides excellent modern accommodations for travelers.

The bathroom was a little bit small other than that it was clean

Staff was very friendly. The bed was comfortable and the room was clean.

Hotel is not bad, but NO HOT breakfast, just small breakfast, no even cereals and all this for $95.

Check in staff was super nice and very helpful. Hotel was clean but room had some minor issues. The bed was very comfortable.

Clearly dated, but has been updated nicely and kept up. Clean as could be for the age of the bath fixtures

The hotel staff were all very pleasant. My check in was quick. The night I checked in, there was some sort of issue outside with an ashtray. The entire hotel was filled with a stench of cigarette smoke. My room appeared to be clean at first glance. In the morning, I discovered that the sink was separating from the wall. It was enough that it can be seen from the bathroom door. The shower had a half used bar of soap, some hair, and an empty shampoo bottle on the floor. Housekeeping came through TWICE during my stay and didn't find it. The property is well maintained, and I didn't see any trash or debris in the parking lot or bushes. I was just disappointed with the room and the level of attention to detail. The breakfast options were nice, and I did enjoy the food. I expected a little bit better from a large hotel chain.

Easy access to my destination at Summit Motorsports Park

The property was clean and descent. Brighter light in the bathroom would've been nice and the ice machine was broken on the first floor. Otherwise I'd stay there again

staff was very friendly and very helpful. room was clean and beds were comfortable.

Although I quickly noticed that the facility is a bit dated, I was pleasantly impressed by its cleanliness. The breakfast was very good, too.

Great upgrade. Adam was accommodating. Room a bit smoky.

Milan Ave Norwalk OH

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 2.3 mi (3.6 km) from Milan Historical Museum, Best Western Norwalk is within a 10-minute drive of other popular attractions like Summit Motorsports Park. This 58-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Free breakfast is included with your stay.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

At Best Western Norwalk, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

4 Queen Beds | Sleeps 8

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Queen Beds | Sleeps 6

Guest reviews for Best Western Norwalk

Everyone (12) Couples (10) Family (17) Friends (4) Other (2)
1
Everyone

The AC was broke fridge was broke lady wouldn’t put out waffle mix for the waffle maker said will just do that tomorrow and wouldn’t restock any breakfast supplies just sat at a table while some guest just stood there eating the food they had while she took up a whole table

By on Jul 2, 2023

Review comment responded on Jul 3, 2023

Stephen, thank you for taking the time to rate and review your most recent stay. We are sorry to hear of the experience you state you endured. We will be addressing your review with the staff so that we can make improvements immediately.

4
Partner Couples

Room needed some minor repairs in bathroom but otherwise ok

By , from Copley on Aug 30, 2021

Review comment responded on Sep 8, 2021

Thank you for taking the time to rate and review your stay. We greatly appreciate the feedback. We will share your feedback with the staff so that we can continue making improvements where needed.

2
Family with small children

Honestly, this was a terrible stay in my opinion. The hotel is understaffed and while our check in was 3pm, i arrived at 4 and our room was still not ready. The font desk girl was super nice, she did let us swim until the room was ready. It was not ready until around 5. then in the room the remote to the TV was broke, she had to bring us a new one. The hot tub was also disappointing. It was not hot. At all. Over all, i would not stay here again if I was looking to use the hottub and stay for any extended time.

By on Aug 25, 2021

Review comment responded on Aug 28, 2021

Hailey, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that it was not an enjoyable experience. We will share your feedback with the staff so that we can make improvements where needed.

4
Everyone

By on Aug 13, 2021

4
Everyone

By on Jul 30, 2021

1
Family

No room service, bed felt like i was sleeping on a wet sheet! Shower leaked. Floor was wet when checked in. Shower has no pressure

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Thank you for taking the time to rate and review your most recent stay. We are sorry to hear it was not an enjoyable experience. We will share your feedback with the staff so improvements can be made to offer a better experience.

2
Everyone

By on Jul 21, 2021

5
Family Family with small children

This hotel is well maintained and provides excellent modern accommodations for travelers.

By on Jun 8, 2021

Review comment responded on Jun 11, 2021

Thank you for taking the time to rate and review your stay. We greatly appreciate it!

4
Family

The bathroom was a little bit small other than that it was clean

By on Mar 7, 2021

Review comment responded on Mar 20, 2021

We appreciate your kind response and we hope to have you as our guest again!

5
Partner Couples

Staff was very friendly. The bed was comfortable and the room was clean.

By on Feb 21, 2021

Review comment responded on Feb 25, 2021

Thank you for your positive feedback! Come back again soon!

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