Rumors Resort Hotel3.0 out of 5.0
Recent guest reviews
We stayed here about three years ago and they did not have a pool yet. Now it is better than ever with the beautiful infinity pool with a bar. Love this place. Staff is wonderful. Breakfast is good, especially the stuffed fry bread. The only negative things I could say is that the road entering the resort could stand some work or paving and the beds are not the most comfortable But even that would not keep me away.
My two teenagers and I spent 4 nights at Rumors in the standard triple room. The rooms are clean and practical- and I felt typical of a nice hotel in Central or South America. The pool area is gorgeous and the staff are very friendly and seem to care that you have a nice stay - special thanks to Elisa for her friendliness. We did have a problem with our air conditioning unit, but I let the front desk know in the morning and by the time we returned from our tour the issue was fixed. We ate at the hotel restaurant every morning and most nights as my kids only wanted to swim after we finished our day excursions. They would bring dinner down to you by the pool so we could swim while we waited for our dinner to be delivered - which was fantastic after a long day of adventuring. The food is good and the prices in line with many other restaurants. The hotel arranged all of our tours as well as transportation to and from Belize City. I felt their prices were good - I did a lot of research when planning this trip and their tour prices were usually $15-$20 less than other tour operator and included lunch and cold water and sodas. We visited ATM cave with Junior as our guide; Tikal with Wilbur; and did Zip lining and Cave Tubing with James. ATM and the Ziplining tours were amazing! We had great experiences with both guides and loved the tours. Tikal was amazing to see but something happened with the guide that day - Wilbur took us to the border and then left us with someone else altogether. I found it to be quite disconcerting and didn't feel as safe traveling being passed from person to person. Wilbur and that tour have excellent reviews on trip advisor so I am not sure what happened that day. All in all though we loved our stay in San Ignacio - we felt very safe and well cared for which is important when traveling in a foreign country. Other reviews listed not quite as nice an experience, so I will say that if you are expecting a 5 star hotel by American standards then yes - stay at the San Ignacio resort. However, if you want a more authentic Central American stay with practical, clean rooms and very friendly helpful staff try Rumors.
In my opinion, this hotel is not worth the price tag. If I were to advise I'd say spend a little more and stay at the San Ignacio hotel or save a little more and stay at the Maya Bella down town. First, I booked this hotel mainly for the pool. We arrived Sunday afternoon and the pool was very crowded as they allow non guests to use the pool for a small fee. The pool area was okay, however it did not have a resort feel and the pool was quite cloudy. Next we go to our room, the main light in the room did not turn on, I mentioned it to the front desk but nothing was done. Of the three nights we were here we got one hot shower between the two of us, not to mention the shower was super out dated/old and looked like it needed a good scrub. The resort does not supply any toiletries aside from small bars of soap, however if you ask for some they will provide you will small plastic cups of shampoo and conditioner. During our stay ants had crawled up the bathroom sink and gotten inside my facial oils, so those were ruined. In addition to this the resort charges more for transportation than other hotels in the area, here they charge $135 for hotel/airport transfers while others in the area charge $100. We ended up asking a taxi to drive us to the airport the last day and got a $100 transfer without even haggling so I am sure we could've gotten it for cheaper had we put in some effort. Also, the resort is not near anything and the $5usd taxi cabs back and forth could be spent on something more exciting. On a positive note the staff that do work there are very nice and friendly, particularly Karisha. Overall we were disappointed with our stay.
We booked a standard double room (deluxe and premium were not available) and were actually assigned to the standard triple room for our recent two night stay. Our room faced the road but the noise was not too bad and we had a porch with two small couches and a coffee table. The AC worked decent as did the wi-fi. The toilet was in a separate small room and the shower/sink in another. The toilet seemed to leak a small bit and the shower needed updating but not a big deal... This particular room must have had a wall adjoining the kitchen and/or bar area and we could hear music playing at night (not extremely loud) until after 10:00, which was strange since we never saw anyone in the restaurant. The room and entire property was quite clean and all employees were very friendly and helpful. We did not eat dinner at the hotel (at never saw anyone doing so) but did have one breakfast and one lunch, along with a couple of drinks. The food was average but it was nice having it available. Front desk was very accommodating in arranging taxi's and providing restaurant suggestions. We arranged our transportation from BZE through Rumors (Go-Maya) and our driver (Noel?) was very pleasant. One in our party also took the ATM tour, booked through Rumors and Go Maya (guide was Junior?) and the tour was a highlight of the trip. After being in San Ignacio for dinner two nights, we were glad that our hotel was a bit away from the center. If we were to visit the area again we would definitely consider Rumors, however I would want a room on the back side with a balcony, rather than front (road side) with a porch).
I visited San Ignacio in June and stayed 5 nights at Rumors. The hotel staff and management are very friendly and helpful and l look forward to staying there again if I return. My room was very comfortable and clean and I enjoyed the restaurant and pool bar. The hotel is located a short distance from the center of town, getting back and forth was no problem via the cabs which service the area. The hotel staff coordinated my day tours which helped my enjoy my time in the area - I definitely recommend staying at this hotel.
We loved staying at Rumors for the first half of our honeymoon in July 2016. They were wonderfully helpful with coordinating the day trip excursions that we wanted to do, had great service, and overall it was very peaceful. The pool was a great feature after a long, hot day of exploring.
Rumors has a fantastic staff. Everyone is smiling, accommodating and helpful. The pool area has a beautiful view of the hills and rainforest. The food menu is selective but the food was good. Except for the salad, not so much. Drinks were super. If you go, read the folder on the table to find out the freebies.
Booking with this resort was easy, but that's where it stopped. Our room was above the kitchen and we were awakened at 6am by loud music coming from below. After complaining we were moved to a different room, where we were met with very loud neighbors, despite clear signs to be quiet in the small courtyard. Our meals in the restaurant were overall very disappointing; a couple were inedible. Food by the pool was more palatable, maybe because it was a simpler menu and less to mess up. Drinks were inconsistent. Overall staff was helpful and friendly, but my friend left behind some clothing in the room when we checked out. We called the front desk and were assured that the clothing would be mailed to her promptly, but it has been many months and it has not arrived. We can only assume that the staff did not follow through. I'd recommend a different place to stay, as San Ignacio has many options.
First of all, the grounds are beautiful and the rooms were clean and comfortable. There is a lovely pool that is kept extremely clean. The staff was wonderful. I can't say enough good things about them. Julie at the front desk helped us with our directions as we drove in unfamiliar territory and was delightful. All the staff down to housekeeping were excellent. Elies made the best pina colada that we had during our travels around the country and Edwin makes a mean long island iced tea. Their willingness to converse, serve and share information made for an enjoyable stay. The resort is a short taxi ride or drive into San Ignacio if you want to expand your culinary and cultural experience. The resort uses Maya Adventures for touring and there is no doubt that we got two of the best guides for Zip-lining/Cave tubing and Tikal in the country. O'Neal and Wilber (sp). We just went early June 2017 and the pricing was a good value. All involved made our stay very enjoyable.
We had a group of middle school students traveling to Belize. The rooms were pretty big and had different number of beds and types of beds. Small hotel that is family run. Food was excellent. Small dining room area with outside seating. The pool was quite large and clean. Use bug spray! Wifi only really works in the dining area, but it is free. Beautiful grounds.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 257 reviews