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Ramada Belize City Princess Hotel

3.0 out of 5.0

Recent guest reviews

The first night was torture. Between 1:30-2 am my sister and I was awaken first by the phone then by insistent knocking at the door, which escalated to a banging which made it seem like the door would come off its hinges at any moment. Numerous calls were made to the reception desk. The pounding finally ceased; however, my sister and I were never contacted by anyone from the hotel. About 9:30 am that morning we spoke to the manager who apologized profusely and said that the military parties had checked out and one of them had made a mistake in his room number.

We had an incident the first night which could have turned out badly. The situation was diffused by the night security but no followup as to our condition was addressed by the night staff. It wasn't until in the morning when we approached the day shift that they jumped into action. We do accept the apologies of the day staff but it was a little too late. Hope this incident afforded management a review of their employee training.

We had no room key for the entire 6-night stay (system down); had to be escorted by the porter each time we wanted back into the room. No wi-fi in the room - had to go down to lobby or stand outside the room to get signals. Standard letter in the room "we are upgrading" - however the letter was undated. I question if there were any upgrades. The roof leaked in the eating areas. Management likes the USD prices and tourist dollars coming in; however, hotel ownership is not willing to spend these dollars to maintain the hotel for the type of revenue it generates from US tourists.

Walkable along the seaside to the National Museum, Image Factory Contemporary Art Space and Downtown.

It was above average. It was a one stop shop with restaurants, food, movie theatres, a pool and a casino.

I came in at 11am. My room wasn't ready yet. I know they had to turn over for the next day, so no problem. I finally was given a room around 3pm. There were no towels in the bathroom and the wifi didn't work in the room. I needed the wifi for work so I informed the front desk of the issue. They told me it would be corrected in 20 minutes with a reset and towels would be brought up. After 30 minutes reminder and a 1 hr reminder, neither problem had been resolved. So I went back down with all of my things and requested a different room. I was given another room around 5:30pm. The wifi was not working in this room either and their were still missing linens for the bathroom. I went through the same process. I finally got into a room with working wifi and towels at 7:30pm. Extremely frustrating day and not a good welcome to the property.

Comfortable hotel, but strong smells in elevators, lobby and casino. Nice staff and restaurants. Would still use again.

Internet didn't work in the rooms. TV's worked in one room and not others. There was a pool party going on with obnoxiously loud music playing that reverberated throughout the property. Armed guards at the front entrance. Had to wait an hour at check in because rooms were not ready.

Excellent staff. Have stayed here for last 8 years. Best for us.

I rented this hotel because I wanted access to the pool for the kids while I was in the city taking care of some business. When I booked I was not notified that the pool was not in service. Our room was at the far end of the hotel which was nice and quiet. However, when we needed to call room service our phone would not work. When we addressed this issue with the staff we were told that the phones are not working in certain rooms. Any requests we had would require a walk from one end of the hotel to the other to get to the lobby. We booked a room for 4. Staff stocks the room for 2. When we ask for additional supplied we were told that our room should only be for two. Upon check in, I was required to write all guess names on the info card and it clearly showed myself and 3 others. That is what we paid for but we got service for two and got a mouth full from the staff as if we were asking for a hand out.

The cost of hotel does not line up for what you get ( it's so over priced). Had to request a second room because tv was broken and telephone in my room was not working. Oh and you're not able to make local calls from your room. Will have to go to front desk to make a call. Breakfast buffet was the same everyday except for the type of bread served with the food. Also what they have is what you get. You will not get to order breakfast for a cost. If you can avoid staying here I strongly recommend you do so. My worst stay in Belize ever!!

excellent staff nice surroundings excellent food good service nice entertainment

Front desk staff was very impatient & unprofessional, so we ended up cutting our stay short & went to the Biltmore hotel.

After we an accompanying Pastor had a rough boat ride from Guatemala to get to Punta Gorda and miss the plane. We had to pay for taxi 5hrs to the Ramada Belize Hotel. The bed felt like heaven, so to speak. :) risiing early to go to Kolbe prison to minister to the inmates. In the chapel we praised the Lord, and the Inmates raised the roof with praise. We came back to the hotel. The pool felt like an Oasis. The restaurant was fabulous.The view and ocean is fantastic. If the theater and bowling alley were open it would have been a1

Don't normally rate hotels but hope this helps: Checked in and found a hair on the white sheets & Mud footprints on the floor. Called for cleaning twice. No one showed up Smoking in the lobby is permitted. Good show at the casino and movie theatre in the property. This is a plus. Also great location

I cannot say it's the best hotel in Belize City, but what I can say is that the staff caters to being the best. Whenever you ask for service within minutes you're being taken care of. There are two restaurants on site and the food is excellent.The breakfast and dinner buffet gives you a choice to choose from and the price for dinner is fairly reasonable as you can eat all you want.Breakfast is a part of your package. The hotel is centrally located and taxi drivers are right there to take you wherever you need to go for a reasonable fare.

Nice place, great buffet. Right on the waterfront, with benches and swings.

This is a great hotel with all the amenities. Only drawback is that they allow smoking in the lobby and bar area. They need to stop this. It is disgusting for non-smokers to have to walk through that.

Stayed here for 3 nights. Nice hotel, clean room and really liked the breakfast buffet. Also, close to airport. Had a little fitness as well which was nice!

This hotel was centrally located to the areas of Belize I visited. The staff were friendly and courteous. The room was very clean and was equipped with hot and cold water, air conditioning and a blow dryer. The food and the service were excellent and reasonably priced.

Room options

Room, 2 Double Beds, Smoking, Ocean View

Full 2 | Sleeps 3

Room, 1 King Bed, Smoking, Ocean View

King 1 | Sleeps 3

Room, 1 King Bed, Ocean View (Upgraded)

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, Ocean View

Full 2 | Sleeps 3

Guest reviews for Ramada Belize City Princess Hotel

Everyone (11) Business (5) Couples (15) Family (2) Friends (7) Other (6)
2

ok hotel; no beach access; they have pool

Everyone

The first night was torture. Between 1:30-2 am my sister and I was awaken first by the phone then by insistent knocking at the door, which escalated to a banging which made it seem like the door would come off its hinges at any moment. Numerous calls were made to the reception desk. The pounding finally ceased; however, my sister and I were never contacted by anyone from the hotel. About 9:30 am that morning we spoke to the manager who apologized profusely and said that the military parties had checked out and one of them had made a mistake in his room number.

By , from Chicago, IL on Aug 8, 2017

4

nice water view. spacious, clean, good layout.

Everyone

We had an incident the first night which could have turned out badly. The situation was diffused by the night security but no followup as to our condition was addressed by the night staff. It wasn't until in the morning when we approached the day shift that they jumped into action. We do accept the apologies of the day staff but it was a little too late. Hope this incident afforded management a review of their employee training.

By , from Orlando, FL on Aug 4, 2017

1

belize vacation

Everyone

We had no room key for the entire 6-night stay (system down); had to be escorted by the porter each time we wanted back into the room. No wi-fi in the room - had to go down to lobby or stand outside the room to get signals. Standard letter in the room "we are upgrading" - however the letter was undated. I question if there were any upgrades. The roof leaked in the eating areas. Management likes the USD prices and tourist dollars coming in; however, hotel ownership is not willing to spend these dollars to maintain the hotel for the type of revenue it generates from US tourists.

By on Jul 11, 2017

4
Everyone

Walkable along the seaside to the National Museum, Image Factory Contemporary Art Space and Downtown.

By on Jul 5, 2017

Review comment responded on Jul 11, 2017

Dear Valued Guest, Thank you for taking the time in giving us your review. Yes, we are in a strategic location which is an utmost convenience to our guests. We look forward to welcoming you once more. Sincerely, Rigoberto Mesa General Manager

4

ramada belize

Everyone

It was above average. It was a one stop shop with restaurants, food, movie theatres, a pool and a casino.

By on Jun 27, 2017

Review comment responded on Jul 11, 2017

Dear Valued Guest, Thanks for your kind comments and the time you spend to share them. We are very pleased to learn, that you had a joyful time with us. We are looking forward to welcoming you again during your next stay in Ramada Belize City Princess Best regards, Rigoberto Mesa General Manager

2

wifi and housekeeping issues

BusinessTravelers

I came in at 11am. My room wasn't ready yet. I know they had to turn over for the next day, so no problem. I finally was given a room around 3pm. There were no towels in the bathroom and the wifi didn't work in the room. I needed the wifi for work so I informed the front desk of the issue. They told me it would be corrected in 20 minutes with a reset and towels would be brought up. After 30 minutes reminder and a 1 hr reminder, neither problem had been resolved. So I went back down with all of my things and requested a different room. I was given another room around 5:30pm. The wifi was not working in this room either and their were still missing linens for the bathroom. I went through the same process. I finally got into a room with working wifi and towels at 7:30pm. Extremely frustrating day and not a good welcome to the property.

By , from Austin, TX on Apr 10, 2017

3

nice hotel, but lobby and elevators smelled.

Everyone
View from the east. View from the west.

Comfortable hotel, but strong smells in elevators, lobby and casino. Nice staff and restaurants. Would still use again.

By on Mar 28, 2017

2
Everyone

Internet didn't work in the rooms. TV's worked in one room and not others. There was a pool party going on with obnoxiously loud music playing that reverberated throughout the property. Armed guards at the front entrance. Had to wait an hour at check in because rooms were not ready.

By on Mar 28, 2017

4

great view, geat breakfast buffet.

Everyone

Excellent staff. Have stayed here for last 8 years. Best for us.

By , from wisconsin on Mar 18, 2017

2

good staff poor structure

Everyone
The Pool We Got!

I rented this hotel because I wanted access to the pool for the kids while I was in the city taking care of some business. When I booked I was not notified that the pool was not in service. Our room was at the far end of the hotel which was nice and quiet. However, when we needed to call room service our phone would not work. When we addressed this issue with the staff we were told that the phones are not working in certain rooms. Any requests we had would require a walk from one end of the hotel to the other to get to the lobby. We booked a room for 4. Staff stocks the room for 2. When we ask for additional supplied we were told that our room should only be for two. Upon check in, I was required to write all guess names on the info card and it clearly showed myself and 3 others. That is what we paid for but we got service for two and got a mouth full from the staff as if we were asking for a hand out.

By on Sep 10, 2016