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Park Avenue Hotel

4.0 out of 5.0

Recent guest reviews

My chum and I were meeting up for a meal and chat and decided on bar food. We arrived about 5.30pm and had no trouble getting a table. Our waiter, James, was a young man who was so helpful, polite and friendly. he answered questions on our choices and was very knowledgeable about the options. The food arrived promptly, it was piping hot and there was plenty of it! Had a great experience and will be back again. Hope James gets complimented on his excellent service.

Stayed at this hotel for 1 night. We had a great stay the rooms were huge and clean. Bathrooms are huge with an amazing bath and shower. The staff are so friendly and we ate in the hotel the food was lovely i would recomend this hotel

Stayed the weekend 25 - 27 Mar whilst visiting family who lived in the area. Room was on 2nd floor with lift access. Room was large and spacious and had everything we needed. It was clean and tidy and had a huge bed which was very comfortable. Found all the staff to be friendly, polite and very helpful, especially at breakfast in the mornings. Was able to get a taxi when needed by just pressing a button on the reception desk and taxi was there in minutes. All in all had a good couple of days stay.

booked online with specific request for two rooms beside each other. Called the next day to confirm they understood. Was assured the requirement would be met. On arrival I asked again if the rooms were next to each other - front desk said as close as you can get "I'm sure you will be happy with them". Went up to the rooms to discover they were at opposite ends of the floor. Went back down and was given excuses and then was given two rooms which were as close as they could get but the manager made the point of saying she had to up grade one of the rooms - big deal the water pressure in the room was terrible , the shower position is ridiculous , the quilts had blood stains on them. I have stayed here many times over the years but the standards and attitude of staff have become really poor.

This hotel needs to address the lack of easy access for people in wheelchairs. During my visit, there were other problems with wheelchair access in the bar but this might have been down to miscommunication by the function organisers - I shall leave that aspect for them to deal with.

walk in to a beautiful hotel with lovely decorations! But staff dour, terrible service, food barely even cooked and beer is always flat! They cant even put a decent bit of music on!!!! THIS PLACE IS UTTERLY TERRIBLE!!! P.S. its so over priced!!!!

Having visited this establishment on many occasions with family for what would would have considered to be a “special occasion dinner” my last visit on Mother’s Day will fortunately be my final, the service that we received has confirmed in my mind that the standards we where so used to have dropped dramatically. Firstly upon entry while assisting my disabled mother up the small stairway in the back bar I can only assume that the manager a middle aged well built man dressed in a white shirt barged passed me as I was supporting my mothers arm helping her up the stairs. This was not only incredibly rude but very inconsiderate of a patrons needs for a bit of patience and understanding is not to much to ask for. The drink order was taken by Shannon I only know her name as I asked her at the end of the meal what her name was as I told her that her helpfulness and general attitude as the saving grace of the our entire visit on this occasion. This is the only reason that this review will receive two stars rather than one. So management Take notice that at least this member of staff has some people skills and rapport abilities. The young blonde girl who was running food of the pass and served our table our meal was also very helpful unfortunately I do not know her name. When the time came to pay the bill my brothers and I asked if we could split the payment 3 ways as it was our treat for our Mum. The bar man had a terrible attitude and basically tuted at me and made a massive fuss over the whole idea apparently I couldn’t have been more of an inconvenience to this fellas day considering that he works in hospitality he need to understand that Industry he works in is about customer service and providing an experience worth remembering, unfortunately this ocassion was a terrible one. And I can promise that we as a family will not return. I work in the industry myself at a management level for a few years I do not take poor customer service lightly if your staff or managment have such a poor view on a customers requests or needs I will spend my hard earned money elsewhere.

Stayed in the Park Avenue a few weeks ago, would defiantly stay there again. Staff are fantastic, rooms are clean although could do with freshening up a little, Marcos Restaurant is a must as food is Delicious.

Well i never expected that, when searching for a hotel for overnight in Belfast I selected Park Avenue on location for the airport, price was not expensive but boy doe the hotel deliver, rooms large, very comfortable, staff welcoming and helpful, bar area cosy with a good vibe and then Marco Pierre White steakhouse. Without a doubt i will be using this place again, remarkable value.

I travel regularly to NI with work, and was really fortunate to find this absolute gem of a hotel. All of the staff are so warm and friendly and it's clear they have a real passion for their hotel, and can't do enough for their guests. There is a Marco Pierre White restaurant and a really good bar on site. The food is delicious and the breakfasts are out of this world, really set you up for the day and again staff are fantastic. The hotel itself is furnished and maintained to a very high standard. Public areas, function rooms and guest rooms beautifully presented. In a great location, just 10 mins drive from the city centre, 5 mins from City airport and Titanic quarter, and best of all really easy to get out on the road in the morning to wherever I'm headed without getting stuck in the city centre traffic. There are plenty local shops, amenities and bistros just across the street. Plenty of on site car parking too. Cannot be highly enough recommended.

158 Holywood Road Belfast Northern Ireland

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Park Avenue Hotel places you within 2 miles (3 km) of popular sights like Odyssey Arena and Titanic Belfast. This 56-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Also close to this Belfast hotel are Waterfront Hall and Belfast City Hall.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 56 air-conditioned rooms feature coffee makers, ironing boards, and desks. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Park Avenue Hotel enjoy a fitness center, free WiFi in public areas, and a garden. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 858 reviews