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Plaza Hotel

4.0 out of 5.0

Recent guest reviews

Good hotel but definetly not upto the mark of a 4 star hotel. Toilet was clumsy, Air condition was poor. Even room wifi was not working properly. Fittings wer very old. Location was not good. Hotel lift corridors are terrible. Worst part was the hotel staff. Not at all helpful. Nightmare for foreign traveller, as most of them can not speak or understand English. House keeping suversior was very rude.

I was booked on this hotel by our consultant company who has their office location close by. I had to stay only one night in Beijing, so it was important for me not to have all the traffic in the morning. Normally, I stay at the Novotel Xinquiao which is close to the forbidden city. To get to the hotel, you have to leave main roads and take some small, jammed streets. The driveway of the hotel makes no good impression. Some cars are parked in front of the hotel, the rest is covered with concrete. When you enter the lobby, you are taken back to the 90s. The design is not very modern, and the staff only speaks little English. I have never been there, but I guess, this hotel could also be located in N-Korea :-). I heard that this hotel belongs to the Chinese Republic Navy, and there is actually a big model of the Chinese Aircraft Carrier displayed in the lobby. I had a Chinese colleague with me, so check-in was no problem. We arrived at 10am, and they got me a room ready within 10 minutes. The room was small, but clean. Every room has a WiFi Hotspot to plug into the power outlet, then you can connect directly to the Hotspot. So reception is great. I was able to use VPN, so no complaints on the Internet. The bed Mattress was very hard, to hard for my habits, but I was tired from my trip and we had a long meeting and a nice dinner at DaDong Peking Duck Restaurant, so I slept well that night. In the afternoon I met with a friend who lives in Beijing in the lobby bar. We both ordered Cappuccino, which was really okay. We were the only ones having some drinks at that time. In the morning I skipped breakfast, but what I realized is, that I felt as the only Western guest in that hotel, so I assume, the breakfast will be very Chinese style. Checkout went well, too. My Chinese colleague managed to enter my work address information into the hotels computer system so that I could receive a complete invoice. :-) The trip in the morning to the Beijing Capital Airport took us about 45 minutes.

Despite being at a very good location the room was not upto the mark. There was smell all around in the passage as well as room and toilet. They did not have a club lounge. Cleanliness was also not high.

We stayed here as part of a National Geographic tour group. The hotel is located near a residential neighborhood away from the major tourist sites with the downside more travel time to attractions. The positive aspect to the location is that are Westerners in the area providing a richer cultural experience. The room are adequately sized and furnished with older furniture, a large flat screen TV (CNN international) and a refrigerator. There are both Chinese and American electrical outlets. There is a safe in the room. The two twin beds were rock hard but did not bother us as much as we expected. The presence of a tub and shower made the bathroom space tight. There is highly intermittent wi-fi service in the rooms and in the lobby. Assume it doesn't work and then be pleasantly surprised when it does. Early in the morning is your best chance to get some connectivity The breakfast was okay as long as you were selective in what you eat. The front desk spoke no English and were not only indifferent to our inquiries, but prioritized non Westerners for attention. For example, while we waited 30 minutes to check out, several Chinese parties cut to the front of the line and were immediately checked out. Although the hotel is billed as non-smoking, the policy is not enforced. Cigarette smoke wafts through the ventilation system late at night and can be smelled on the elevator, common area restrooms and periodically in the lobby. As we are finding out, this situation is not unique to this property - non-smoking rules appear to be widely ignored in China. The hotel requires a $100 towel deposit. When checking out allow 30 minutes for the staff to run up to your room to make sure you didn't steal towels. Hospitality standards differ by country, but cleanliness is an universal expectation. There never is any excuse for dirty facilities. Bathroom tiles had large, unfilled cracks. Mold was present on the shower walls, dirt spots visible on the room wallpaper and a large stain was on the bathroom floor tile. The bathroom floor was dirty when arrived and remained so throughout our stay. Most of the white breakfast room chairs were filthy and almost all of white cotton placements were stained from when the room opened at 6:30 in the morning. Food debris was often left on the table. The best advice is to find an alternative place to stay.

I was staying here as I was booked on a tour around China. If I had booked my own trip it would be unlikely here. The location is bad for traffic. There is a subway a mere five minutes walk away. There is a KFC, Macdonalds, Cake shop, Pharmacy and a supermarket within walking distance. The staff have at May 2017, very limited English. Breakfast was adequate, but waiting staff do not seem to know how to clear and re lay a table for their very busy breakfasts. Very slow and would not recommend - find somewhere better.

Hotel has average position near the subway. Huge building has interesting architectural form. Entrance and reception are spacious. Half of people working in reception don't speak English. They use their mobiles for translation. You can change money and buy some smaller items in the shop in the ground floor, too. Toilettes in the ground floor are simply dirty. Breakfast hall is big enough, with some inconvenient steps. They offer wide range of food with some mistakes (no yogurt, poor choice of fruit, poor choice of bread, no hot chocolate). Rooms are spacious and big enough. Beds are ok, air condition is working, fridge can be turned on. Bathrooms are clean – on first sight. Sink was cleaned years ago for the last time. They hardly offer some toilet paper. Good management and daily checking can do a miracle. Reception can even reserve some stamps to help the costumers. And, deposit and slow checking of rooms before paying your bill can turn your good impression to the opposite part of the medal. Personnel can be more polite to customers and new manager is a must.

The hotel is right next to the Shilihe subway station which made it very easy to get around Beijing. It is also right across the street from a KFC and a McDonald's, in case any American visitors need a taste of home. The room rate was quite reasonable, especially considering breakfast was included. The lobby of the hotel is beautiful, and the dining room is quite nice. The breakfast buffet was pretty good. It had Chinese and "western" food. Good coffee, and an omelet station. The hotel seems to cater to tour groups. While there, I saw tour groups of various kinds from Australia, USA, Russia, and India. Their website promised laundry facilities, but upon arrival, there was a paper in our room explaining (in poorly translated English) that the laundry facilities were not working. Each room has its own internet router but the internet worked intermittently at best. Also, there is no passwords for the hotel wifi routers, so for anyone concerned about internet security, that could be a problem. Our room was designated as non-smoking yet it had a smell of smoke in it for the entirety of our 8 night stay. The main problem for me, as an American who speaks next to no Mandarin, is that the staff speaks equally little English. This made it impossible to handle even basic things like asking the front desk tourism questions, or about the smoke smell in the room, or how to get to a certain place, or even other options to do laundry. If you are part of a tour group where you have a Mandarin-speaking guide, then that would not be as much of an issue. However, I wouldn't recommend staying here if you don't speak Mandarin, and are travelling on your own. Also, the mattresses are very hard, which I heard was common in Chinese hotels. The bathroom was nice enough, and the shower area quite large, but they were rather stingy with the toilet paper.

Our travel agent had booked this hotel for our stay in Beijing. The hotel was reasonably good with a large lobby and decent room. Shilhe metro station is very near. There is a KFC right in front of the hotel. Breakfast service is good. When you check out they will charge for missing/damaged items. Be careful not even to soil the towels.

The lobby is large and attractive, the breakfast buffet alright, with less than attentive staff. Hotel tends to cater to tour groups. Unfortunately lots of smoke smell in the elevator area, the rooms have hard beds, dated furniture, old dirty carpeting, bathroom needs better caulking, The internet does not work consistently. The only english channel was CNN. The controls for the A/C and lighting is by the panel on the night stand near the bed. I went there at 5:30 am to inquire about massage services and the front desk girl was sleeping. I chose to wait for her to wake up and she spoke very little english unfortunately. There is a strip mall with a KFC across the small street.

Beijing plaza, budget 4 star hotel, but service is out of communistic era. If anyone had pleasure to expirence that. Rooms are confortabe, and clean. Breakfast- would expect bit better, but it is ok. Service - with attitude, and not very polite. Do not expect that they speak English, just in case you neet to draw your problem. Be carreful with sheet and towels. If dirty too much they will make you pay for new one. And remeber - never, but never open gas mask you find one in waredrobe, upper shelf. Just in case check if seal has not been broken, as they will charge you 140 RMB.

100 Dongsanhuan Nanlu, Chaoyang Distric Beijing Beijing

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in South Chaoyang, Plaza Hotel is within a few miles (5 km) of sights such as Hongqiao Market and Beijing University of Technology. This 4-star hotel welcomes guests with 218 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's also close to Temple of Heaven and Red Theatre.


Dining

Enjoy dining at one of 2 onsite restaurants including Hai Long, which specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All of Plaza Hotel's 218 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and desks.


Property features

Guests staying at Plaza Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, conference space, and a business center.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 180 reviews