Chang An Grand Hotel4.5 out of 5.0
Recent guest reviews
This hotel was adequate for our our needs on a group tour however it is definitely tired looking. The carpets were in dire need of a good steam clean and as with other posters, the bathroom was less than sparkling with enamel chipped from the bath, silicone edging peeling off and LOTS of mould. On the plus side the beds and pillows were great, breakfast was an adventure and you could walk safely at night if you wished to go out
So where to begin, we arrived at this hotel at 2 in the morning and at first glance it looked very impressive however after further inspection we discovered the only area in the place that looked respectful was the reception. When we got into our room the first thing that hit us was the stench of smoke, it was such a strong the smell that it clung to our clothes even after we left them following day, note this was supposed to be a non smoking room. As we arrived so late in the night we decided to get some sleep and sort it out in the morning. on awakening we where able to see the real state of the place with the light of day shining through the window, the carpets where disgusting, the wood was chipped and stained the coffee table which had some carpet material on it was absolutely filthy yet worst of all was the bathroom as you can see from the picture of the tap it clearly hadn't been cleaned for some time as it was covered in limescale and would probably have only taken a bit of bleach and some elbow grease to clean but there was obviously no interest in providing anything worthy of a 2 star standard let alone a 5 star! At that point we got dressed packed our bags and went straight down stairs to ask for a refund.. However it didn't get any better at this point as they claimed they couldn't give us a refund due to the booking agency then the booking agency said they couldn't give us a refund due the the hotel.. Anyway after a few hours of arguing on the phone phone we got half our money back which is better than nothing I suppose. The best of it is this was not a cheap hotel and you can get beautiful rooms in high end hotels for this price in China. We ended up in the quanji hotel which me and my wife where very happy with.
Had a very good 4 nighter here Bed was very firm but also very comfortable...all linen was of good quality and soft and fluffy towels. Bar area was ok ..not much selection,but sufficient. Meals were excellent.breakfast had a wonderful selection of hot/cold,western/ eastern food.all was well presented and fresh .staff could do with some basic customer skills,they try very poorly at times. My only complaint is the room carpets.they really are filthy and stained...heaven knows how they were ever allowed to get in the state they are in...foul. Would stay again...bring slippers!
I stayed this hotel on the Group travel by H.I.S. Japan. The room was clean and the breakfast buffet was so nice. I did not have any bad impression. please notice, the nearest supermarket is about 20 min on foot. HISの激安ツアーで利用しました。多くの方が指摘するように、少々古い。 しかし、部屋の掃除はされていて、朝食のバイキングも充実していました。 滞在していて不愉快なことはありませんでした。 「ツアーで」という条件付きですが、再度の利用はアリです。
We stayed at this hotel for three nights while on tour with Trip A Deal. Our room on floor seven was not to any 2 star standard. Filthy stretched carpet, no fridge, just a space where it was supposed to be and the hallway and room was permeated with the stench of cigarette smoke. Requested a room change then found half a dozen other couples on our floor did the same. Our higher level room had no cigarette smell and did have a fridge, however, the mould in the ensuite was very bad. We decided that we could live with it. Others in our group complained about no water for showers and one bathtub pulled out from the wall when a gentleman stepped into it. This once grand old hotel is very very tired. It needs a complete refurbishment. Sadly, the worst I have ever stayed in when in China. There are plenty of good hotels in that price range in Beijing. Trip A Deal needs to review their choice,
Unfortunately we were stuck in this disgusting hotel for 4 nights as it was part of our tour. The Breakfast was so disorganised & food ordinary. Coffee & Tea undrinkable. The bed was like concrete but this was expected in China.
This was our first experience with Trip a Deal Travel. Not knowing what to expect, I must say it was a pleasant experience dealing with the staff. Very helpful people. From keeping us up to date with tour requirements, assistance with completion of the visa application for China (A little daunting is the completing of the application) etc etc, nothing was too much trouble. Well, after a good flight with QANTAS we arrived at Beijing. After a trying time getting through Immigration & Customs (only 2 officials began processing our visas, we eventually arrived at Chang An Grand Hotel at around 1.00am. Check in was easy, straight to our room and I must say we were pleasantly surprised with the accommodation., Views from our room were good, depending on the level of pollution in the air, but hotel staff were very helpful. English is not readily spoken, but our tour guide "Leo" was great. He spoke very good English and made our stay here much easier.
A few notes: This hotel does not have AC. Only heating. It got overwhelmingly hot over night. Also the hotel is not well maintained. All the rooms are carpeted and the showers are poorly built so water runs into the carpeting. The result is a strong mold, mildew and fungus colony and smell coming from the floors. Quite disgusting. The food selections are also very poorly prepared and not fresh. I travel a lot and see many high end hotels and this certainly does not qualify. I have also stayed in lower ranking hotels that are actually clean and well cared for and this is certainly not it. The other point is be careful with the thieves pretending to provide rides to the forbidden city on their carts. They say 30 rmb then take you to an off street and pull out a card that says 300. It happened to us and after a yelling and intimidating show by the driver I gave him 100 rmb as my wife was scared. They sit right outside the hotel yet the management make no effort to warn you. Just avoid this place.
Room smelt of cigarette smoke, very hard and I mean hard beds and room very worn out. Never worked out the lights - sometimes they worked sometimes they didn’t. Wifi was extremely poor - often timed out or failed to download emails. Shower was quite good. Breakfast buffet was ok. Although the information guide says 24 hr room service, there is no room service for food. Aircon very poor - quite cold outside but rooms very hot. Hotel was part of our tour package - couldn’t recommend it for people choosing to pay for it unless you got it really cheap and didn’t care about above.
Arrived in the early hours of Monday morning was about a 1/2 hour drive from the airport. Had a room on the 21st floor with great views on Beijing. The room unfortunately had a strong cigarette odor (whilst there are no smoking signs in the room). The room was a good size but did need some upgrading of carpets (stains/aged/rippled etc) whilst had friends staying on the 8th floor and there room was refurbished and very nice and colorful. Nice and clean bedroom and bathroom and good wi-fi and housekeeping services provided in a very timely manner. The bed was very clean but the bed was very hard- not sure if this is the normal in China. Great breakfast buffet and also evening meals were okay but the English language barrier was a challenge. Regrettably very few staff could communicate in English.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
- Health club
Located in Chaoyang, Chang An Grand Hotel is within a few miles (5 km) of popular sights such as Hongqiao Market and Temple of Heaven. This 373-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club. Located centrally in Beijing, it's also near CCTV Headquarters and Panjiayuan Market.
Enjoy dining at Regal Palace, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
Chang An Grand Hotel's 373 soundproofed rooms provide coffee makers, free bottled water, and safes. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Desks are also available.
At Chang An Grand Hotel, guests enjoy features like an indoor pool, a health club, and free WiFi in public areas. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include 10 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
54.0% of guests recommend this hotelTotal of 266 reviews