Had a 3 night booking, but only stayed 2 nights. Hotel staff and restaurants were GREAT. Angry with lack of contact when I tried to cancel 1 night. 5 days later, and I still have not seen a refund.
The hotel staff are first rate and are happy and will go out of there way to help you. Decided to stop there on my way back before taking a cruise to Hainan Island.
Beautiful Hotel, close to the city center, large and very clean rooms,great service, reasonably priced, wonderful food. Only bad experience we had with the inflexible management. We arrived 1 day later, but we called the Hotel 2 weeks prior to let them know about our late arrival. We also wanted to stay 1 day more. We did not receive any refund for the lost night and for the extra night we did not receive any discount. We were charged full price. I thought we would have deserved a better rate since the Hotel made free money with the lost night. Being a 5 star Hotel this is pretty cheap and not business friendly management.
Located in Haicheng District within a short walk of Beihai Underwater World, Shangri La Hotel Beihai is within a few miles (5 km) of other popular sights such as Beibu Gulf Square. This 5-star hotel has 364 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All of Shangri La Hotel Beihai's 364 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 36-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Free bottled water, safes, and phones are other standard amenities.
Shangri La Hotel Beihai features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
Had a 3 night booking, but only stayed 2 nights. Hotel staff and restaurants were GREAT. Angry with lack of contact when I tried to cancel 1 night. 5 days later, and I still have not seen a refund.
The hotel staff are first rate and are happy and will go out of there way to help you. Decided to stop there on my way back before taking a cruise to Hainan Island.
Beautiful Hotel, close to the city center, large and very clean rooms,great service, reasonably priced, wonderful food. Only bad experience we had with the inflexible management. We arrived 1 day later, but we called the Hotel 2 weeks prior to let them know about our late arrival. We also wanted to stay 1 day more. We did not receive any refund for the lost night and for the extra night we did not receive any discount. We were charged full price. I thought we would have deserved a better rate since the Hotel made free money with the lost night. Being a 5 star Hotel this is pretty cheap and not business friendly management.
