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The Chiltern Hotel

3.0 out of 5.0

Recent guest reviews

We used to live in Luton so the necessity of staying in a hotel was never something we had to consider. This hotel was a last minute decision as we need to be at an event with just 20 minutes to spare The keystone of any hotel is it’s customer service and hospitality. With reception as its hub This hotel was sadly lacking any sense of customer service and had a disinterested member of staff covering its front desk. Two incidents come to mind. 1. on our second night when we attempted to gain access to our room the key did not work we went to reception and had to wait while the girl worked through here emails on her phone!!! 2. When she finally looked up and served us she asked us when we were checking out !! I believe we must have stayed in a refurbished room !!! As it had a lick of paint on the walls If this is so then they need to rethink and redo properly The curtains were not secured properly and having no net curtains meant we had to keep the main curtains shut in order to dress . The door security would not have provided much protection against an intruder The shower head in the bathroom we had to secure it in position round the taps to hold in place to take a shower For a non smoking hotel the cigarette burns on the bedside table and strong smell of smoke in the corridors and lift lad me to believe this is not true The room was overwhelming hot It’s outdated and shabby We declined to have food here as the whole reception and dining area did not look appealing We will never return here again In its favour the bedding was clean and the tv worked

Ok it was a cheap room, around £70 for B&B, but I’ve stayed at far better hotels and B&Bs for that money so hoteliers can still provide reasonable levels at the budget end of the market. Check in was ok, not especially quick as my booking couldn’t be found and then my room card wouldn’t work. Apparently they’ve had problems with the cards previously. I was given a new card along with the promise that someone would be along shortly in case the card failed, it didn’t but neither did anyone from reception show up to check. On taking my shoes off I walked into a wet patch alongside the bed so went around to the other side and found a discarded cigarette end on the carpet. My bed valance had unsightly brown stains on it, hopefully nothing worse than dried mud! Clearly the room hadn’t been checked or cleaned properly between guests which I find inexcusable. Strangely there was no guest pack so I had no idea when breakfast was served. In the end it was academic as I decided if the rooms were so grubby then I wouldn’t want to risk the breakfast. The net curtain had a hole in it as big as my fist and bulbs were missing in the bathroom which was actually a decent room, albeit there was no floor towel. The bed itself was very comfortable but as the room fronted a very busy junction ear plugs had to be used all night as it was too warm not to have the window open. The public areas were very tatty and grubby, the stairwell was very poor that just made you realise this hotel was in urgent need of a full makeover. Unlike check in my check our was quick, made speedier by the receptionists total disinterest in my stay, she just took my card and bade me farewell. I didn’t have dinner here, finding an excellent curry restaurant just a 15 minute walk away. Reviews of this hotel are mixed but the responses on from the hotel show how little they care what guests think. Positive review receive an identical cut and paste reply whereas negative ones receive another generic reply without actual issues being addressed or even acknowledged. There is no place in this competitive market for hotels run with so little care or interest in guests opinions.

We decided to travel down to Luton the day before and stay in a hotel as our flight was 6.25 and we were parking at Airparks. booked this hotel through trip advisor as it was a really good price. The room was clean but a little shabby and the bed was clean and comfortable. Our gripe was that the public area was very cold as was the restaurant and as there was nowhere else around to eat apart from McDonalds we wanted a meal. There was a really good menu but were told when we asked about eating that at the weekends there is a limited choice this actually meant 5 choices no starters and no sweets. We decided on the fish and chips which was served hot and was tasty but was no where near worth the price as it was like a pensioners portion.

Stayed here for two nights - the hotel is by far the coldest hotel I have ever been in - the rooms were cold, the bar was cold, the reception was cold - I know outside was cold, but there was no visible heating anywhere - both the beds in our room had to be changed as they had collapsed- the TV didn’t work. However the staff were great and did all they could - however they are working in a hotel that hasn’t been updated in 18 years - it’s cheap but I would not stay there again.

Value for money (£71 a night with breakfast, parking & wifi): ok but not great. Rooms/ décor: ok if not slightly dated and uninspiring although from more recent photos it looks like some of the rooms have been overhauled. Breakfast: ok Other guest/ Dude being assigned my room and managing to waltz into my room at 10.45 despite the dead bolt being on: Not so ok Overall ok stay.

I found the staff pleasant and helpful The hotel is clean and quiet and what you expect for the extremely budget price Parking is easy and it’s close to the motorway Breakfast was basic but in good surroundings and wholesome All in all for the price I thought it was great Would stay again :-)

We booked the venue for a family wedding and it was the best decision ever. The manager, Bilal was amazing from start to finish. Bilal and his staff worked tirelessly to make sure all the guests were looked after. We went for an all inclusive package and the food, venue and rooms were amazing.

Firstly I had noisey guests that woke me up. The bed was hard and uncomfortable, The TV didn't work either. Generally the room was quite grubby and smelt. One of the lifts was out of order and it's just generally a shabby run down hotel. I emailed the management when I returned home from holiday. Received no response until I chased it again a week later. Spoke to a Pamela who basically denied it all and said that as they receive thousands of guests per year the fact that not many complain about beds or noise (which isn't the case looking at the bad reviews) that my complaint is void and refused to assist and infact tried to get me to book again!!. Then escalated to Anil who supported Pamela who sent me the poorest written management response I have ever seen. Full of grammatical and spelling errors basically saying that they've had no other reports about beds or noise so he won't be doing anything. STAY CLEAR. Go to a Premier Inn or Hilton.

Stayed here on route to Luton airport, location good in terms of proximity to the airport. Staff really friendly and room good. I did not stop for breakfast. The night porter was pleasant friendly guy.

We visited here wish we hadnt bothered the room was disgusting to say the least unclean bed not made then to Our horror we found dirty underwear on the bed !!! The shower did not work at all just leaked then we tried to convey this to the manager he was rude and abusive to say the least and very confrontational and did not resolve the problem the breakfast was disgusting and inedible the worse hotel going do not waste your time or money going there

Waller Avenue Luton England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Fitness center

The Chiltern Hotel places you 7.1 mi (11.5 km) from Hertfordshire County Showground and 8.2 mi (13.2 km) from ZSL Whipsnade Zoo. This 3-star hotel welcomes guests with 97 rooms and conveniences like free self parking, a fitness center, and a conference center. It's near the airport and also close to University of Bedfordshire.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


All of The Chiltern Hotel's 97 air-conditioned rooms provide coffee makers, free newspapers, and phones. Guests can expect to find WiFi and LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also standard.

Property features

The Chiltern Hotel features a fitness center, free WiFi in public areas, and 2 meeting rooms. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a conference center, a terrace, and wedding services.

Reviews from Trip Advisor

Trip Advisor aggregated rating

43.0% of guests recommend this hotel

Total of 444 reviews