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The Chiltern Hotel

3.0 out of 5.0

Recent guest reviews

This was the most disgusting experience i have ever had!!! had a phone in my room, that did not have a line so had to call reception from my personal phone, there was a pubic hair on the toilet seat when I went to check out the toilet customer service has been shocking, had 1 or2 polite members of staff who were inadequately trained, broken TV, Restaurant booked out for a private function so could not eat....i know its 3 stars but this was just a joke I felt dirty taking a bath here, if you are looking for a place to use as a benchmark for what hotels to avoid the Chiltern is your place.....I rarely ever leave ad feedback but my 3 night stay here was a comedy of errors, btw the gym has like 4 machines and no weights.

Booked this hotel for a one night stay and 7 nights parking and it all worked really well. The receptionist was helpful and booked our very early morning taxi and gave us the details and voucher for return journey. Our room was comfortable and yes there were a few things which needed updating but bed comfy and bathroom fine. Restaurant closed so we ate in the bar which was adequate. In the morning the Taxi on time and short trip to airport and phoned for taxi on return but Luton Airport is a nightmare with chaotic arrangement for pick ups, not the taxi drivers fault. Will certainly use this hotel for airport duty again

We stayed here for one night in Sept 2017 before an early morning flight from Luton Airport. As such our review is based on a fairly short stay between 9pm and 6am ! Good news - easy to get to from the motorway and as such easy to get to the airport. More good news - plenty of free parking. Some of the reviews have been very damning and on reflection I think they are possibly harsh. I would however agree that the receptionist was rather uninterested (In receptionist stuff anyway - whatever was on her iPhone or whatever she was reading was more interesting). The bedroom room, the bathroom and the fittings were fine and the wifi worked ok. Bed was comfortable and the shower was great. The place could do with a facelift to be fair and the corridors a little reminiscent of a 70s comprehensive school - but its clean and comfortable enough. Did what it needed to do and the cost was spot on.

Stayed at the hotel for one night and thank to all the staff members for the wonderful stay. I will come back again and hope will receive the same experience. The only request I have is to provide extra pillows in the room as well as Hangers. Thankyou

I have stayed in the Chiltern hotel on and off for several months now due to business in the area and I highly recommend it to everyone. The rooms are very well presented and all the staff are all so friendly and helpful. The food is great and the hotel is in the perfect place for all public travel and there is also plenty of off street parking. I will definitely be staying here again.

Arrived and was presented by receptionist who seemed to be interested in anything but us checking in. All seemed too much trouble. Looked like she was going on a night out, not representing a hotel. Had booked the hotel because they had a restaurant, discovered on trying to book, it was booked out to a private function! This wasn't advised at time of booking. Told we could eat at the bar. Obviously the other guests had the same option, so the tiny bar was full. Gave up and went out to eat. Hotel is very tired and lacks professional maintenance. Paint is filthy and chipped, carpets dirty and stained. Room was one of the worst I have stayed in. The fire exit corridor was absolutely filthy, and visible through the glass; it just looked terrible. Being was stained and looked like it had seen better days. Would never stay there again.

Stayed there overnight for a wedding, room was nice, but shower door came off runners then I tried to use it and the shower head wouldn't stay where you needed it too. Pamela was fab and a lovely person, also a new member of staff who was behind the bar all night, however the other staff where rude! We arrived for breakfast at 8am and no tables were available I looked for a staff member no luck. The guy behind reception had trouble understanding English! Went back into the restaurant to find someone, went to look behind the bar area, then was shouted at by a staff member NOT TO DO THAT AGAIN! I tried to explain that I was trying to find assistance was told to sit at a table - But no tables available went round in this circle for 10 minutes before additional tables were laid! My Sister-in-Law had paid a lot of money to hold her wedding there and was treated like rubbish by staff members in the breakfast room! Hotel is located on a busy main road so traffic noise is an issue. Appeared to be a lot of people smoking outside the hotel making lots of noise keeping people awake.

Visited with National Holidays as part of a London / Harry Potter 1 night trip. Awful bed settee, black suede complete with stains, room backed onto a petrol station where the locals park up and have a disco until 1.30am. No nets up at the window, curtains not big enough for the window. Communal door locked, key not found for 45 mins. Food absolutely disgusting! Definitely won't be going back.

My company booked us into the Chiltern for 3 nights and having read the reviews I was a little worried. However, I was pleasantly surprised. Whilst the hotel is dated, the room was modern and the bathroom fully functional, everything worked, everything was clean. I had a great 3 nights sleep even though the road noise was above average. The food overall was acceptable although I found breakfast on occasion a little on the cold side. I must compliment Pamela and her team for making every effort to make our stay comfortable. I look forward to staying there again.

Guests recieved best of staff n hotel 100%satisfied we had our daughters full reception arranged by Mr bilal management of chiltern n they delivered more than promised 100%great food n services for full wedding thanks to all n definitely recommend to try guests left with big smiles n definitely wanting to come back 😊

Waller Avenue Luton England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Fitness center

The Chiltern Hotel places you 7.1 mi (11.5 km) from Hertfordshire County Showground and 8.2 mi (13.2 km) from ZSL Whipsnade Zoo. This 3-star hotel welcomes guests with 97 rooms and conveniences like free self parking, a fitness center, and a conference center. It's near the airport and also within a 20-minute drive of The Snow Centre and Planet Ice.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


All of The Chiltern Hotel's 97 air-conditioned rooms provide coffee makers, free newspapers, and phones. Guests can expect to find WiFi and LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also standard.

Property features

The Chiltern Hotel features a fitness center, free WiFi in public areas, and 2 meeting rooms. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a conference center, a terrace, and wedding services.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Executive Double or Twin Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

43% of guests recommend this hotel

Total of 416 reviews