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The Chiltern Hotel

3.0 out of 5.0

Recent guest reviews

We visited here wish we hadnt bothered the room was disgusting to say the least unclean bed not made then to Our horror we found dirty underwear on the bed !!! The shower did not work at all just leaked then we tried to convey this to the manager he was rude and abusive to say the least and very confrontational and did not resolve the problem the breakfast was disgusting and inedible the worse hotel going do not waste your time or money going there

I booked through Mr Bilal he gave me a very good package including food. The arrangement was brilliant the service from the waitresses was perfect their service was on point. The food was absolutely amazing all our guests loved it! Mr Bilal was present throughout the party to make sure that everything went well. Thank you Mr Bilal and all the staff at Chiltern Hotel Luton for making it a dream birthday party for us. We recommend you to everyone

Stayed overnight New Year’s Eve to attend a function. The room was nice and clean enough. The only off putting thing was the chair in our room which was filfy (had to cover it with a towel) it needs to be removed.

Customer Service is 5 star, and food is very nice. It is value for money, great experience, will highly recommend to others. I booked a banquet hall for my son birthday party was quite big party and very happy even everyone appreciated the amount of service and the food.

We were impressed with the hotel, the staff and the breakfast. The room may use a little better cleaning. Staff were very good at helping us with ext bring our stay by a few hours. We will visit again

The Hotel itself was fine, rooms good and clean, the Staff first class, however, the food was only o.k. I'm afraid. Everyone was freezing cold, as the Hotel must have only recently started using the heating....shame as otherwise we would have been comfortable enough there....maybe because such a big hotel takes a while for heating to warm the place up! I would use the hotel again though.

Have been there the last 2 years had great nearly Xmas Lunch at the end of November. There was over a hundred of us.All the courses were not good.The main course which was Turkey was brought out plated on small plates.In the last 2 years.It was silver services with very friendly older servers.The profiteroles had very little chocolate sauce.It was if they penny pinched on every thing.It was not cheap.Had better meals at Wetherspoons.Most of us were disappointed

I always use this hotel for either business or pleasure. The staff are great, in particular Bilal who always insures my stay is of an excellent standard. I would 100% recommend staying here. Very good hotel.

Went here part of mystery weekend away with national holidays.worst hotel ever stayed food was distgusting good job mcs near by because would have been so hungry as tea and breakfast terrible .dont stay here and national holidats shudnt use this pig sty

We got a good price for this hotel so we booked. Met by a unhelpful receptionist but room very basic. The hotel needs to be refurbished. It has tried but there was silly estates jobs that just needed a screw. The bed was really uncomfortable and bedding passed it best. On the up side,, the cleaning was second to none. Good for a overnight stay but not longer

Waller Avenue Luton England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Fitness center

The Chiltern Hotel places you 7.1 mi (11.5 km) from Hertfordshire County Showground and 8.2 mi (13.2 km) from ZSL Whipsnade Zoo. This 3-star hotel welcomes guests with 97 rooms and conveniences like free self parking, a fitness center, and a conference center. It's near the airport and also within a 20-minute drive of The Snow Centre and Planet Ice.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


All of The Chiltern Hotel's 97 air-conditioned rooms provide coffee makers, free newspapers, and phones. Guests can expect to find WiFi and LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also standard.

Property features

The Chiltern Hotel features a fitness center, free WiFi in public areas, and 2 meeting rooms. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a conference center, a terrace, and wedding services.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Executive Double or Twin Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

43% of guests recommend this hotel

Total of 434 reviews