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Comfort Hotel Luton

3.0 out of 5.0

Recent guest reviews

The reception was very nice and the room was decent, clean and good size which seemed great for £30. The location is a short walk to the main shopping centre which is also great. The only problem I had was I couldn't cope with the traffic noise. I was in 107 which was situated on the ground floor, near the crossing. There was constant traffic which I struggled to get to sleep and it being a Saturday night drunks often made noise walking pass the hotel from the local pub. It's also right by a train line which I didn't hear but by the sounds many have complained about disturbing there sleep. I think the hotel would really benefit from double or triple glazing the windows which would really help reduce the noise problems. If you're a heavy sleeper you'll be fine.

Stayed here last week for a one night stay. It is not the most fancy of hotels, but then neither does it claim to be. It is ideally located a short walk from the train station (walk right as you leave the station and its impossible to miss), so that was good. Also located close enough to all the amenities of the town centre, but just far enough back that on a Saturday night you cannot hear the Wetherspoons noise. Room wise is a bit dated. I have stayed here a few times previously in years gone by and after reading the previous review it seems it is scheduled to be refurbished, which I believe will give it a new lease of life. That said, everything was to satisfaction, in the interests of being thorough though if anything I can gripe the bed was a bit uncomfortable and the room was a bit warm, but that would be it. Price wise, I got what I paid for, or perhaps even more so. Functional room, staff service was quick and efficient and generally was a painless experience. I would stay here again.

Hotel is in the middle of a one way system, below a railway viaduct and right in the heart of town. Having got a good price for the room didn’t expect much. Having negotiated a huge number of fire doors we arrived at the room. On the ground floor and windows looked out at entrance to the hotel car park. However the double glazing worked, very little road noise. The trains were another matter. Express trains thundering through couldn’t be missed. The room was tired, miss matched bedside lamps, old brown chipboard furniture, stains on the carpet. Beds were spring mattresses, unusual theses days. The bathroom had been modernised but the wooden skirting boards near the shower entrance were rotting. Only need a place to sleep so it fitted needs.

I chose this hotel for the reasonable price. The room was dated, a little dusty in places... but overall in good condition for a night in. The problem was that the radiators were not working, on a freezing night. I got the receptionist to come into the room to check and confirm the radiator dials were on maximum but there was no heat. Unfortunately for us, there was no senior staff available to allocate us a different room (which was available - the receptionist showed us the room). We spent 2hours trying to contact the managers but to no avail. Shocking that the hotel was being run by two junior staff on a Friday night, with no senior staff answering their phones...one wonders what could've happened in an emergency. We were offered extra blankets, but politely declined as the air in the room itself was freezing, blankets meant going straight to bed...which was never our intention. It was disappointing that noone was available to allocate us the other room...so we left the hotel and had to pay for a room elsewhere. I made a complaint and was given the most ridiculous excuses by the manager...(apparently the radiator dials were turned off, and engineer was called in from London (why, if the radiators were simply turned off??) , we were there for 2 hours meaning the room was ok). Needless to say, I got no refund...so NO, I would not recommend this hotel simply because things went wrong and there was noone available to fix them...which is franky no way to run a hotel! You can book this hotel and pray nothing goes wrong!

We stayed at this hotel for one night, to get to Luton airport in the early morning. Very convenient location just steps from the bus station, and just minutes from the airport. Recommended for those who have to take an early morning flight from Luton.

If I could give fractions of points out of five then the Comfort Hotel Luton would actually get 2.6 out of five from me, but being that we can only give full points and I don't think it's fair to the hotel to give it a two and so I'm awarding it three. I have travelled the world, and have stayed in hotels ranging from the very high end 5+ star resorts to the bargain basement accommodations and everything in between. From experience I know what should be expected from a hotel at the various price points and I totally understand one does not expect the Ritz Carlton at Comfort Hotel prices, and as such my reviews are based upon what should be expected within it's own budget range. After all you wouldn't review a Toyota and say it's terrible because the Aston Martin is a better all round car. This trip I was on a tight budget as we have three major international trips to make this year and so we are really trying to maximize our budget in any way we can, which is why I picked the Comfort Hotel this time around. My wife and I arrived from Los Angeles on Christmas Day staying in Luton because we have family here. We arrived late in the evening after a jet lagged Christmas tea with the parents we came here to sleep because there was no room at the house of Mom. The location of the hotel is very central to shopping and eating, less than five minutes walk to the shopping mall, and the local railway station. There is a small car park next to the hotel, which was almost empty on the day we arrived, but judging by the number of rooms in this property, I'd imagine when fully booked parking here will be challenging to find a space. The one way system in Luton center is a bit complicated and you'll have to navigate it to get to the hotel as it slap bang in the middle of that system. Check in was very efficient and the girl at the desk was polite and friendly. However when we got to our room on the ground floor we were hit by an overwhelming smell that I can only describe as similar to stagnant water as soon as we opened the door. Thankfully, being Christmas Day there were few guests and so after returning to reception to report it, we were moved to another room that was clean and did not smell. So plus points for very quickly solving a problem there. Now first impressions do count for a lot and the first thing we did notice was that our new room although clean, showed signs of much wear and tear. The bed head-board was all scratched and beat up as was the stool by the desk, and it looked to me as if this had not been done recently, and so I was left wondering why this kind of thing hadn't been fixed. Wouldn't you want your guests to have a good first impression when they walk into the room? Aside from that, the room looked clean and the scratches were not really worth making a fuss about so we opted to take the room regardless. Now the bathroom on the other hand looked brand new, sparkling clean with a very nice rainforest shower head. I was actually very surprised that such a budget hotel had such a nice and big bathroom. Ok so it was one of those showers with no temperature control and so to get just the right temperature you have to delicately adjust to the correct spot. A tiny knock one way and it's scalding hot, the smallest of micro-twists the other way and it's freezing cold, but I've experienced this in showers from palaces to ghettos and so I can't blame the hotel for that. They also don't supply much in the way of bath products- a simple bar of soap and that's about it, so if you are staying I'd recommend bringing your own shower gel and shampoo. When traveling, and especially after a long international flight the most important thing is to get a good night's sleep, and this is where this hotel has it's greatest weakness. The mattress is so thin that you can feel the springs inside, not very comfortable. Every time I moved or my wife shifted position in the night the springs would bounce waking the the other up. I don't expect Tempur-Pedic, memory foam or soft pillow top mattresses in a budget hotel, but the only reason you stay in this type of hotel is to have somewhere to sleep comfortably. If you are the kind of person who can sleep on a park bench, or upright in coach class on an airplane with no problems and if you are the kind of person who can sleep through an earthquake then you'll probably be ok here. If not then it would probably be worth spending a few extra pounds and staying somewhere else where you can get a good night's sleep. The pillows are also thin and cheap too. If the comfort hotel were ever looking to make improvements, I would suggest the first thing to invest in would be better quality mattresses. Other reviews also noted that this hotel is on a busy town center street. I didn't notice much noise from outside, but we were staying on probably the quietest few days of the year. And a note for any travelers coming from the United States. If you've ever done a long road trip anywhere in America you've probably stayed at a Comfort Hotel somewhere on your travels. They are ubiquitous and once you've stayed in one American Comfort Hotel, then you've stayed in all of them as they are all exactly the same across the USA - A clean comfortable basic stay with a simple breakfast to get you going for the next day. The very reason I booked this is that from road trips I am familiar with Comfort Hotels and had a basic expectation of what this would be. The Comfort Hotel in Luton is not in any way similar to Comfort Hotels in America. Aside from the bed being of a much cheaper quality, they also do not provide complimentary breakfast. It costs £6.50. It is actually a better deal to walk three minutes across the street to the Whitehouse Bar and get a full English breakfast for £3.55- They open at 7:00am. Also UK building codes do not allow power supplies in bathrooms- something about electricity and water not mixing well, so the hair dryer is actually in the bedroom and not the bathroom. Some hotels in the UK have water-safe shaver power points, this hotel does not, and so to use and electric shaver or charge an electric toothbrush you'll have to use a power supply in the bedroom. This really is a 'you get what you pay for hotel'. It is cheap and such the amenities are cheap too. The rooms are clean, the staff are friendly and courteous and will do whatever they can in their power to fix any issues. The bathrooms are very nice, but the property could do with some TLC and maintenance, and the beds are in need of an upgrade.

Having slept in other budget hotels in Luton over the last few months, the Comfort Hotel has become my go-to getaway. Having had the luxury of sleeping in multiple rooms I have never had reason to complain. The rooms have been comfortably sized, clean, well-lit and warm. The en-suite bathrooms have been spacious and clean with room enough in the shower to fit the most ample of figures. The supplied towels, whilst not kittens soft do their job without complaining. Luxury beds are not to be found here but they are large and supplied with clean pillows and bedding that are conducive to a good night's rest. The rooms are supplied with a television set with standard Freeview channels. It may not be Sky TV but for the budget cost per night, you can't really complain can you? The reception is open 24 hours a day and the staff are friendly and helpful no matter what time of day you need them. A continental breakfast is served in the morning for an extra cost – Though nothing to complain about, I avoided these as whilst the food was fresh and everything clean, for the £6.50 per person it costs, better value can by venturing less than 5 minutes into the town itself. My experience at the Comfort Hotel has been extremely positive as compared to the similarly priced Easyjet Hotel, the rooms are larger, the amenities of a higher standard and over all, the quality of the experience has been much more enjoyable for the same kind of price. If you're expecting luxury of any kind then you may find the hotel a disappointment but if you're travelling on a budget and want somewhere homely then I have no issues recommending the Comfort Hotel as it offers a reasonable night for a reasonable price and that's always a good thing.

Absolutely terrible from the moment I walked through the doors.Staff were very moody and unpleasant and initially gave us a key for somebody elses room. The room was very outdated and dirty. The pillows were as flat as a A4 piece of paper as well as the duvet. The carpet looked dirty to the point where I wouldn't even walk on it with my socks on. The bathroom had a dirty towel over the bath, not to mention, the towels were made of poor quality. The toilet seat was loose, and would slide every time I sat on it. The TV had poor signal and lacked about 100 channels which they claim to provide. And last but not least, it felt like I entered an igloo upon my arrival as the windows were open. Poor quality, poor staff who looked like they would rather be anywhere else but there. 10/10 would not recommend.

I had to spend three nights in this hotel whilst on a business trip. On arrival I was charged the full amount plus 10 % extra, although it was booked with a company credit card. Despite a joint effort of me and my colleagues my cash payment could not be refunded to myself, the amount was refunded on the company cc. This of course did not help me as I did not get the money back. The hotel is very old, carpets on corridors are extremely dirty everywhere and the room carpets are sticky too. The key card system is quite outdated, I had to ask for a new card twice during my stay as it failed to open the door. Rooms overlooking Mill street are very/very noisy, traffic does not stop overnight, and I got woken up by groups of intoxicated people walking past in the night. Insulation on and around the windows is literally non/existing, you have a feeling that the window is constantly open. To be honest I barely slept on the first night. The bathtub and toilet were OK, but the sink was clogged and I took a good 10 minutes for the water to go down Girls at reception are nice but they cannot help with many things like printing and invoice, changing the room etc. They should be authorized to do so!

Booked for a pre early morning flight stop over. Pros : large room, warm, bathroom good, hot shower, soap, free parking , large bed, bar, restaurant, friendly staff. Cons: felt springs in bed, bit run down, thin duvet, can hear trains sometimes. It’s not that bad depending on what you want it for. For the price it was fine.

1 Mill Street Luton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • 24-hour front desk

Comfort Hotel Luton places you 5.6 mi (9 km) from Hertfordshire County Showground and 9.9 mi (15.9 km) from ZSL Whipsnade Zoo. This 44-room, 3-star hotel welcomes guests with a bar/lounge, free in-room WiFi, and free self parking. In central Luton, the hotel is also close to University of Bedfordshire.


Dining

Start each morning off right with continental breakfast served for a fee. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 44 rooms provide coffee makers, safes, and desks. Guests can expect free WiFi and plasma TVs. Hair dryers are also standard.


Property features

At Comfort Hotel Luton, guests have access to free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.

Reviews from Trip Advisor

Trip Advisor aggregated rating

22.0% of guests recommend this hotel

Total of 312 reviews