Comfort Hotel Luton3.0 out of 5.0
Recent guest reviews
To be fair I've stayed in worst hotels and if you were a student on a gap year you'd be delighted to find this place, but I think you could probably get them on the trades description act, calling it the Comfort Inn! It's like one of those hotels on the TV progs that have been neglected and the presenter comes in shaking their head, before the much needed make over. It was a cheap alternative. It does have a carpark (although this can get full up) and the staff were very nice and did their best. I didn't expect a palace, but I was surprised in the Management company's complete lack of pride in their hotels. I think what summed up the place for me was the remote control. You couldn't read any of the buttons and it was covered with cellotape; every time I used it, I washed my hands. More worryingly the electrics in my room were all over the place. Sent from my iPhone
I have friends from across England and we got together for some drinks but need a place to stay. We had a triple room which was good value for money. Comfy beds, good size room and bathroom. The bath is small so we only used the shower.
Perfect location right next to the train station. For the price we paid, there wasn't much to moan about. The staff were friendly, room/bathroom were spacious and clean. Only minor complaint would be how warm the room was, however a fan was provided which made it manageable. Not bad at all.
The room was clean and a good size. There was tea, coffee and hot chocolate available. There was a safe in the room too. The hotel is less than 5 minutes from the station and 2 minutes from the 24-hour bus to the airport, which is perfect (it takes about 15/20 minutes). The staff were pleasant and there 24 hours a day. Breakfast is 6.50 but we got up too early for this, so can't comment. The hotel is in the centre and there are lots of places to eat. Downsides, there is no lift to the first floor and and there was a bit of noise in the hall during the night. Would I stay there again? Definitely. It's location and price make it worth it.
I came in July and the hotel staff were so friendly. Cannot complaint about the room, clean and good size. It was so easy to travel from airport to the hotel as well as train to go to London. Gracias!
Basic hotel staff could do with a bit more training in customer services needs waning notices as to the temperature of hot water as grandson burnt his hand even fast food places have warning notices of the danger of hot water and also hot tap was hard to turn off due to not having proper tap handle fitted it was hard to grip with your hand more so if wet hands. Electrical PAT testing needs updating as various electrical items were out of date and plug top in room was not tightened up securely . Also cleaning not there best point was half eaten sweets behind bed headboard and thick layer of dust behind all 3 beds .
Booked room only, 05/07/17. Best start this with a tip, if you are going to use your sat nav to find this place, then make sure it's bang up to date! We got caught out both finding it and the next morning on the supposedly "short"" trip to the airport. Lots of dead ends and no entry's which in the end took almost half an hour and having to run for our flight! Just what you don't need at 05.15...... The best clue I can give is that you have to go past the front of the railway station on the way in AND out! Check in was courteous and swift, our room was one of the inner ones so very little noise from the railway. It came across straight away that it had been modernised to have a contemporary feel, there was a sky light in the room and also in the bathroom which as far as we could make out, neither of them opened but they both had electric blinds that did work. Something else we couldn't make out was why there was a metal framed leather armchair preventing you getting to one side of the bed? Far to big for the room and also a struggle to get it out of the way and wedged under the desk in the corner. There was an A/C unit on the wall which we later found out didn't work and also a desk fan which I guess was our clue.......We set off on foot to the town centre for a bite to eat and returned for an early nite. Ended up in "Jimmys" and really enjoyed it. We did sleep on and off, not because of any noise but the stifling head and humidity in the room, just laid on top of the bed with the fan on full blast trying to figure out how we could get some fresh air but short of leaving the door open, failed! Did mention this on check out, the receptionist apologised. In line with a lot of previous reviews, for us, it was a cheap room for the night albeit a hot and humid one!
We had stayed in this hotel previously some two years before when we found it to be clean and modern. We booked two rooms for one night after a family occasion. Booked a double room for ourselves and a twin room for our grown up children. Room 205 - Double - Broken TV, plug, light, trouser press. The bed was like a pallette with a sheet on - the bed was low hard and lumpy. Room 105 - Twin room - a Huge room . However there was a terrible odour (damp?) and the bathroom was dirty. Disgustingly after returning late my daughter had to sleep on a towel as she was greeted by the period stains of a former guest when she got into bed! I was bought up in Luton and remember clubbing in this building in the late 80's and had many good memories, Not any more. To the Hotel - Just a little tip - you really need to think about your responses as accusing your guests of being drunks/racist is unpalletable and unfair. You are twisting opinions and your tone is offensive. We are not looking for a refund just being honest. An absolutely squalid experience. Truthfully we expected a budget room and we were faced with dirty and unmaintained accommodation. There can be no excuse for that. The location is excellent and it is disappointing how they have fallen in two years.
We found this place to be what it claimed to be. Not expensive and very close to the centre of Luton. The staff were very nice and helpful and the room while being fairly sparse, had everything we needed and was clean.
We signed in and wad given key to our room, 109, we opened the door, a woman in bed told us this was her room, we said sorry and went back to reception. He apologised an took us to another room. We passed 'ladies' in the corridor scantily dressed with a black man with them who held door for us. This room was empty but my wife believed they were prostitutes and felt very insecure as if we could enter another a room so could they. We barracked our room with bags as is was to late to find other accommodation. Luckily the bed was clean but sadly the room needed some care and definitely need a good dust and clean. Bathroom needed a clean and taps need limescale removing and a repaint We made our issues to the receptionist but did not really feel anything would be done, hence we complained. The statement 'you won't find a better room anywhere in Luton' is to be frank totally untrue. Avoid is my advice.
Reviews from Trip Advisor
22% of guests recommend this hotelTotal of 292 reviews