Econo Lodge Inn & Suites2.0 out of 5.0
Recent guest reviews
Do not book here. cancelled my room and then offered it online for 3 times the price of my reservation. Looks like others had same experience. Totally unreliable. No one available to answer phone, left message and no return calls
This hotel is by far, the worst hotel I have ever tried to do business with. After five calls to the hotel and no return calls from them, I was finally able to get them to answer the phone and confirm that I had a room for that evening. For some reason I did not trust my confirmation that I received and I wanted to verify before heading to the hotel. Once I arrived at the hotel, I was told that my reservation had been canceled due to my credit card being declined (a big lie). I gave him another card and he said that my reservation had been canceled and basically told me to leave and threatened to call the police. I argued with the manager and he just blew me off and tried to move on to the next guests in line. This manager/owner has no customer service and should not be in this line of business. I followed up with the credit card company and there was never an attempt to charge that card and there was nothing wrong with the card itself. As a side note, that same card was used to host 100 employees on a weeklong retreat to Seattle starting the next day and we never had a single problem with that card. Bottom line this operation is nothing but a sham, don't waste your time energy or money dealing with this joint. They overbook their hotel, they are taking advantage of individuals during this hurricane disaster and they are extremely unethical in their business practices. I will never stay at another Econolodge / Choice Hotel. Save yourself the headaches and aggravation and move on…
Room was not up to par and was overbooked. They actually all had additional rooms that were not in good order but would take cash payments for those on the down low. Bed spreads and sheets were stained. Room was dusty and smelled like a smoking room. Vey musty. Roaches were seen by others in my party at night. At just the air conditioning worked.
I booked in advance a room at EconoLodge Inn at Beaumont for my Dallas-based family and I who came to Houston for the weekend to help in the flooding relief efforts. After waking up at 4:30am to travel to Houston, working all day long tearing down dry wall and mucking out houses, I walk into EconoLodge at 8:30pm to check-in to our room, and am told that the manager cancelled my reservation. When I ask why, I'm told that according to the notes in their computer system, my wife had stopped by the hotel earlier, talked with the manager about wanting a different room, and somehow my room had been cancelled. When I explain that my wife has been working by my side all day long and has never set foot inside the hotel, the clerk calls the manager to investigate. After a 5 min phone conversation between the clerk and the manager, they come to agreement that indeed the notes he left in the computer on my room are incorrect, but the clerk announces that it doesn't matter because my room is still cancelled. Incredulously, I ask how can my "reserved" room be cancelled without any acknowledgement on my part, to which the clerk replies, "We (EconoLodge) routinely books at 105% of our availability knowing we will be cancelling some reservations." At this point, I ask to speak to the manager who knowingly cancelled my room without even a phone call to let me know, and the clerk blank faced tells me "No, it won't change anything". I stand there protesting and without looking at me, the clerk pushes a general EconoLodge corporate card with an 800 number on it in my direction and begins to talk to the next guest as though I he's tired of listening to me. No apologies, no "let me see if I can find you another room in another hotel", nothing. I return to my car and relate to my wife and 3 teenage kids, who have have been working all day long, that we have no room and no place to stay. We spend the next hour in a parking lot with my laptop open trying to find another room. We finally find a room 60 miles away and cram 5 people into a smoking room with one king size bed. Look, I live the in real world and understand that mistakes can and do happen, but if a place of business intentionally overbooks their hotels and routinely cancels reservations made in advance, not only have they broken the public's trust, but they shouldn't be in business. Hopefully this review saves someone else the complete disaster of a night we had booking a room with this company.
Checked into this lousy hotel the week after Hurricane Harvey. They took the reservations and payment. What the didn't mention was they had NO water! No toilets working, no showers, etc. Took buckets of water out of the swimming pool to flush the toilet. Had 3 rooms reserved. Used only one because of this. They charged FULL price for all three rooms. When questioned by Bookings.com, the manager said they had water. He's just a liar. The whole city had no water for over a week. Avoid this hotel.
I've stayed at this hotel several times but just stayed the last time this weekend. It is under new management and it's obvious they are cutting cost to the bones. Room was decent. There were two remotes in room but neither worked right. Air conditioner had no adjustment knob. It was missing. You either burned up or froze. New "continental" breakfast consisted of two cereals (Fruit Loops or Raisin Bran), three fruits, coffee, juice and milk. That's it. No toast or anything else. For the price I paid, around $60, I could have stayed at better hotel with full breakfast. Not what it used to be!
This motel was easy to find and easy access. Typical room for this price point. BUT - the air conditioning was horrible. We arrived at midnight and the air was off. It took nearly 3 hours to cool the room enough to comfortably sleep. Would not recommend unless you have time to turn the AC on for several hours before you want to stay in the room.
It is best hotel . I stay there on my business tour. Close to I 10 exit. Friendly staff , clean , warm reception, have swimming pool, very big rooms with high ceiling,comfortable bed & speedy front desk.
New management were nice who upgraded us to a "suite" which involved a larger, wheelchair accessible room with a love seat and table. Room was clean, beds not great and continental breakfast was a total disappointment as was the murky looking pool. Convenient location and good price. Thanks guys but think you need to step it up a notch to be competitive. Just sayin....
Very nice hotel. Staff very friendly and helpful. Clean rooms. Bed very comfortable. Quiet nights sleep came a storm that night but we did not know it until next morning. Breakfast was good. Would recommend this hotel.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Located within a mile (2 km) of Christus Hospital St. Elizabeth, Econo Lodge Inn & Suites is within 2 miles (3 km) of McFaddin-Ward House Historic Museum. This 53-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Beaumont and also close to Fire Museum of Texas and Parkdale Mall.
Free hot/cold buffet breakfast is served each morning from 6 AM to 9 AM.
All 53 air-conditioned accommodations feature sitting areas. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and bathrobes. Other standard amenities include sofa beds, microwaves, and refrigerators.
Guests of Econo Lodge Inn & Suites have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 101 reviews