My stay at your location was from 11/26/19 through 11/30/19. I reported an incident on the last night of our stay that the room had not been cleaned that day. The associate scattered to bring me some towels, I asked for a refund and the associate said she would leave that information with the manager. That same night the elevator was out of order and we had to use the stairwell. My room was closest to the stairwell being used by the guests. That emergency exit door kept on being slammed throughout the night and we were not able to sleep. The next morning the elevator was still out of order and we had to use the stairwell to bring down all our luggage from the 3rd floor which was a huge inconvenience. At checkout I asked to speak to the manager and was told they were to come in later. I requested to get a callback from the manager and I have yet to hear. Lastly in checking out the associate charged an incorrect amount. My booking confirmation stated a total of $388.44 and I was charged $394.44. The associate said she corrected the charge by $6 but I now see an additional charge of $6 on my credit card. I am still waiting to be contacted by the manager and expect all of the above concerns to be addressed.