Holiday Inn Express & Suites Gonzales2.5 out of 5.0
Recent guest reviews
We got to the hotel late but check in was a breeze. The room was fantastic, it had a small sink area with fridge, microwave and a small Keurig coffeemaker. The bath was a nice size with a tiled shower rather than a tub, which we love. The sheets were really really nice, we all commented on them and wished we had them the next night at our next hotel. Breakfast was great. Eggs, biscuits, gravy, even pancakes. Everything even down to the plastic utensils was quality. By the way, there’s an ice cream machine in the food area... an unexpected treat! I only found two things we didn’t like. In the rooms the beds are quite high. I know that’s a trend these days but it’s hard on senior citizens like my mother that have knee and feet issues and top out at 5’2”. Then in the breakfast area the door to access the kitchen area swings right out into the food area. I can see why the employees needed it open but it was in the way and made you feel like someone could knock into you if you weren’t careful around it. Overall it was a great place to stay and when we come back to visit family again we will definitely stay here.
Very accommodating! Needed in early for a wedding and they were willing to work with us. Clean and spacious room. Breakfast was also good. Everything was hot and they had a good variety. Would definitely stay here again when I'm a area.
I enjoyed everything about this hotel. They had my name on a guest board when I arrived. The guest services representative was very friendly and the check in was pain free. The room was very clean and spacious. The bathroom has a really nice mirror with a light. This was perfect for doing my makeup! Our floor had washer/dryer connections for guest . There was also a coke vending machine. My kids and I also went swimming in the pool. The pool area is very nicely set up. Finally, the breakfast was delicious! I've been to a few hotels in the area and the breakfast was never good but this was a pleasant surprise. Needless to say I will certainly be back soon. You will not be disappointed staying here.
Holiday inn express is my hotel of choice usually. The room and common areas were super clean. Temperature of room was great and bed was comfy and up to date. Breakfast was great and kept up. My only feedback is to enhance customer service and phone etiquette.
From the other reviews, my experience is not unique. Horrible experience with this property. After a mistake in booking this property (Trivago shows it is located in CA) and contacting them / Expedia within 5 minutes of making the error, they refused to refund the money. After lengthy calls to the parent Franchisor they finally agreed to refund 50%. Expect trouble with this property if plans change.
Good hotel for travelers passing through Gonzales. No hassle staff, very friendly and quick. The rooms are a little small; but the common area and lobby are large and comfortable. Breakfast included! I would stay here again.
I called to cancel my reservation a week before my trip due to my grandmother being in the hospital and me needing to stay with her. I called and respectfully requested that they waive the "first night charge" for cancelling since I was only staying one night. They said the manager would have to decide and took my phone number so I could get a call back. No one ever called me and I was not refunded the money. It seems very heartless to require someone to pay out of pocket for a room that is able to be booked by someone else a week in advance when they have a family health emergency occurring. I will not be staying at this location or any other Holiday Inn Express again which is sad because it has always been my family's (including my grandma's) first choice!
We needed to find a place outside of New Orleans that would accommodate my family of 6 & 1/2. This hotel was exactly what we needed!! Incredible price, clean, quality amenities, and the best hot breakfast we've ever had in a hotel. Thank you for a wonderful stay!!
On our road trip we had stopped at a casino by the river and were hoping to get a room there but they were full. They recommended this Holiday Inn. This hotel seemed new to me. The lobby was very nice and had a soft serve ice cream machine in it. We had a suite which was very nice and clean. The bathroom was also clean and had the neatest light up mirror in it. The complimentary breakfast was good and included eggs, bacon and a good variety of other breakfast foods. I would stay here again.
Hotel was as clean as any I've seen. And as I "germaphobe" that's saying something. Great area on hotel side of interstate. Above average breakfast that doesn't end till 11:00am. Would definitely go back. Staff very courteous, also.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a 5-minute walk of Tanger Outlet Center, Holiday Inn Express & Suites Gonzales is within a mile (2 km) of Lamar Dixon Expo Center. This 90-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Louisiana State University is also within a 30-minute drive.
Free buffet breakfast is offered each morning.
All of Holiday Inn Express & Suites Gonzales's 90 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and ironing boards.
Guests of Holiday Inn Express & Suites Gonzales have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 101 reviews